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Our client is a leader in the field of Moodle-based e-learning solutions, with their office located in Durbanville, Cape Town. They have a position for a Moodle Support Technician
to join their team.
Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether youre at the start of your career or have some years of experience, this position offers an excellent opportunity to advance your career in technology.RESPONSIBILITIES:
In this role of Moodle Support Technician, covering both Level 1 and Level 2 responsibilities, you will:Provide telephonic and ticket-based support for Moodle issues (Level 1).
Engage in complex problem-solving and system diagnosis, going beyond routine issues (Level 2).
Act as a liaison with clients to understand their unique challenges and to engineer tailored Moodle solutions.
Participate in both the development and back-end maintenance of Moodle-based learning platforms.
Extend your knowledge and expertise through specialized, team-led training sessions.
Participate in rigorous Moodle site testing and debugging processes.
REQUIREMENTS:
Qualifications and experience:
A Bachelor’s degree in Computer Science, Information Technology, or a related field is highly recommended, or
A diploma or associate degree in Computer Science, Information Technology, or Educational Technology, combined with relevant work experience; or
Matric and Certifications related to Learning Management Systems, particularly Moodle, can be considered in lieu of a degree when backed by significant hands-on experience.
Technical Skills:
A foundational understanding of Moodle or other Learning Management Systems (LMS).
Proficiency in identifying and resolving technical issues.
Experience in CSS, MySQL and basic PHP is a plus.
Proficient in Microsoft 365.
Openness to learning new programming languages and frameworks.
Soft Skills:
Outstanding communication skills with a customer-centric orientation.
Professional use of English (written and spoken).
Strong analytical and problem-solving abilities.
Capability to work effectively both within a team and independently.
Other Requirements:
Quick adaptability to a fast-changing technological environment.
Capacity for handling sensitive client material and intellectual property with discretion.
A mindset that values innovative and out-of-the-box thinking.
Stable, adaptable with a high-stress tolerance in a mature way.
We encourage you to apply for this position if you meet the qualifications and are excited to work in a dynamic, challenging, and rewarding environment. KEY FUNCTIONAL/TECHNICAL COMPETENCIES:
Strong knowledge of web service/API technologies such as SOAP and REST.
Proficiency in PHP (preferable) and experience with MySQL databases.
Experience in the delivery of complex solutions.
Knowledge of and ability to understand business concepts and evaluate th
SECTOR: Information Technology
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004264/MM&source=gumtree
5mo
1
About
Us:
Visulink IT Solutions CC is a leading office automation company dedicated to
providing cutting-edge solutions to our clients. We are committed to delivering
excellence in service and technology, and we are seeking a talented Technical
Manager to join our team.
Position
Summary:
The Technical Manager will be responsible for managing the technical team,
ensuring the highest standards of service delivery, and maintaining a strong
customer focus. The ideal candidate will have a strong technical background,
excellent leadership skills, and a passion for delivering exceptional customer
service.
Key
Responsibilities:
Managing the Technical Team by being the point of
contact between the team and the Managing Director of the company. Coordinating technical staff by enforcing company
systems, policies, procedures, and productivity standards and disciplining
staff where appropriate.Ensuring that every technician is presentable and has
all the tools and documentation needed when going out to customers.Actively monitoring the messages on the technical group
to ensure smooth flow of work throughout the day.Handling any challenges technicians are facing in the
field promptly and reporting any unsolved problems to the Managing
Director urgently.Performing any other duties as required by management from time to time.Qualifications:Bachelor's degree in a relevant field (preferred)Proven experience in a technical management roleStrong leadership and communication skillsExcellent problem-solving abilitiesAbility to work under pressure and meet deadlinesKnowledge of office automation systems (preferred)
Benefits:Competitive market-related salary based on experienceProfessional development opportunities
If
you are a motivated and talented individual with a passion for technology and
customer service, we want to hear from you! Please submit your resume and cover
letter to finance@vlink.co.za with the
subject line "Senior Technical Manager Application."
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