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To assume full control of the hotel from 22:00 to 06:00, ensuring all queries are handled efficiently and promptly. To ensure successful closing and balancing of Micros and APEX and seeing to the comfort and well being of the guests, in accordance with agreed company standards. LIAISES WITH: Duty ManagerFront Office & Concierge Staff of retiring shiftDuty ManagerFront Office staff & Concierge of morning shift. Main duties To be readily available at all times to deal with a problem or a complaint i.e. to be equipped with a pager for immediate contact. To ensure late arrivals are checked in correctly and their luggage is sent to their room without delay, advised of all the facilities of the room as well as meal times and services the Hotel has to offer during the course of the day and night. To ensure that both Micros and APEX are balanced, and that all relevant reports are distributed. To do regular floor checks, noting and acting upon any irregularities. To hand over any maintenance requirements. To ensure of accurate, speedy and friendly service in room service. To issue stock when necessary. To ensure that no unruly behavior persists and to take appropriate action in the event of unreasonableness by guests or staff. To maintain strict security measures, by liaising with security staff. To carry out regular patrols of the hotel and ensure the respective staff and security are carrying out their respective duties. To be aware of the hotels disciplinary procedures. To ensure that late arrivals are made aware of services available at night. To ensure that room service orders are prepared to the required standards and served promptly, professionally and courteously. To ensure with the help of security that no unauthorized person has access to any part of the Hotel. To advise respective departments of staff booking off sick for the day. To provide in depth hand-over to Front Office Manager/Duty Manager. To ensure that all the restaurants and banqueting facilities are properly secured after close of business. To ensure that all unnecessary lights are switched off between 0h00 and 06h00. To ensure that all cash, floats and keys not required for the night operation are securely locked away. To ensure that room service trays are collected from the floors as well as orders required by guests for breakfast in their rooms. To ensure that wake-up call requests are actioned at the correct time. To ensure complaints for the night are passed on to the arriving Front Office/Duty Manager and respective H.O.D. ADMINISTRATION Balance pre-lists from Restaurant breakfast, Restaurant dinner and Room Service. Print preliminary audit to ensure the system is in balance. Print the end o https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3NjgzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1211466&xid=1108_57683

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Our client based in Durban has a position available in their organization for a Customer Success Manager. This is a work from home role - ideally candidates should be based in Durban. Awesome career opportunity awaits. The purpose of the Customer Success Manager is to take ownership of, and to ensure that the Customer Success Team empowers and supports key stakeholders within the Brands (and Restaurants) that we service, to use our products and services to their full potential, and to maximize the value they receive. Requirements: ±10 years’ experience in a customer relationship and team management role.Ability to build and manage a high performance team of Account Managers.Experience in configuring and managing Customer Relationship Management systems.Definition and measurement of strategic KPI’s for the Customer Success Department.Excellent written, verbal and presentation skills.Experience selling software as a service is an advantage.Experience in training and development is an advantage.An ability to work on multiple projects simultaneously.Strong numerical proficiency.Able to self-manage and run independently with initiatives.Ability to problem solve.Ability to work across teams. Duties and Responsibilities: Understanding what customers want from the company in order to maximize ROI for brands and restaurants.Review and update existing CRM and deal management processes and systems to support the sales and marketing strategy.Increase the number of new restaurants enabled on the company platform that belong to the global brands who endorse the use of the company’s products and services.Increase the number of products and services being utilized by existing restaurants enabled on the Platform.Identify and implement Key Metrics to measure success of the Customer Success team.Prepare and report on monthly team performance in line with the director approved budget.Aid in strengthening brand culture and equity, working closely with the Marketing Manager, Brand and Merchant Account Managers, as well as the HR Manager to make sure, the company brand values, image and culture are understood and followed by all members of the Customer Success team.Research and analyze competitors, target markets and channels as well as trends to support marketing programs and brand innovation. If you are not contacted within two weeks of applying, please consider your application unsuccessful. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgwNDcxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1206606&xid=1109_80471

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Jozini Tiger Lodge is seeking a Conferencing and Banqueting Manager to join our dynamic team. This role requires someone to supervise and control all banqueting operations in assistance to and with the General Manager and F&B Manager to the standards laid down by the Company, maximising revenues and profits to agreed budgetary limits. The person will also be responsible for the smooth running of the Front Office Operations in conjunction with the General Manager when the front office manager is on off duty.Key responsibilities:1. Banqueting OperationsCheck duty rosters daily in allocated areas, ensure coverage and monitor timekeeping and absenteeism.To take clients on on-site inspection to venues and attend food tasting when required.To ensure a prompt, courteous response and to follow up on all enquiries.To ensure that once a booking is confirmed that all details and requirements requested by the customer has been noted using a check list to ensure correct staff turnover and sufficient supplies are planned for.Ensure that all relevant departments receive the correct information pertaining to each event in order to ensure correct billing.Ensure the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms, are clean and tidy.Ensure that banqueting staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.Ensure that the restaurant is clean and well maintained, that table appointments, including flower arrangements are impeccable.To ensure effective briefing of waiting staff before the function commences in liaison with the F&B Manager.To ensure that waiting and bar staff know the limit of the open bar and that this is not exceeded.Ensure that food and beverage orders are executed promptly and that they comply with the required standards.Ensure that an effective table reservation system is in operation.2. Front Office OperationsTo ensure that all Front of House staff are correctly and smartly dressed at all times.To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.Effectively conclude face to face meetings with all staff that are under your management.Ensuring that guests receive welcoming and are informed about products.Deal with complaint escalated promptly and calm down irate customers.Monitor local reservations and ensure they are accurately booked on the system.To ensure effective and speedy check in-out facilitiesTo ensure that procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.Print special arrivals list in morning and together with GM review arriving guests.Deal with Debtors accounts and statements.3. Stock ControlEnsure that profit margins are maintained, agreed costs are not exceeded through effective control systems in conjunction with the F&B department.Ensure that cons https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MjIzMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1773410&xid=1109_182230

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"restaurant jobs" in Durban

restaurant jobs in Durban (56 results)

Results for restaurant jobs in All Categories in Durban