Conferencing and Banqueting Lead

Jozini Tiger Lodge is seeking a Conferencing and Banqueting Manager to join our dynamic team. This role requires someone to supervise and control all banqueting operations in assistance to and with the General Manager and F&B Manager to the standards laid down by the Company, maximising revenues and profits to agreed budgetary limits. The person will also be responsible for the smooth running of the Front Office Operations in conjunction with the General Manager when the front office manager is on off duty.Key responsibilities:1. Banqueting OperationsCheck duty rosters daily in allocated areas, ensure coverage and monitor timekeeping and absenteeism.To take clients on on-site inspection to venues and attend food tasting when required.To ensure a prompt, courteous response and to follow up on all enquiries.To ensure that once a booking is confirmed that all details and requirements requested by the customer has been noted using a check list to ensure correct staff turnover and sufficient supplies are planned for.Ensure that all relevant departments receive the correct information pertaining to each event in order to ensure correct billing.Ensure the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms, are clean and tidy.Ensure that banqueting staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.Ensure that the restaurant is clean and well maintained, that table appointments, including flower arrangements are impeccable.To ensure effective briefing of waiting staff before the function commences in liaison with the F&B Manager.To ensure that waiting and bar staff know the limit of the open bar and that this is not exceeded.Ensure that food and beverage orders are executed promptly and that they comply with the required standards.Ensure that an effective table reservation system is in operation.2. Front Office OperationsTo ensure that all Front of House staff are correctly and smartly dressed at all times.To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.Effectively conclude face to face meetings with all staff that are under your management.Ensuring that guests receive welcoming and are informed about products.Deal with complaint escalated promptly and calm down irate customers.Monitor local reservations and ensure they are accurately booked on the system.To ensure effective and speedy check in-out facilitiesTo ensure that procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.Print special arrivals list in morning and together with GM review arriving guests.Deal with Debtors accounts and statements.3. Stock ControlEnsure that profit margins are maintained, agreed costs are not exceeded through effective control systems in conjunction with the F&B department.Ensure that cons