Hospitality Jobs in Bedfordview

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IntroductionWe are seeking an experienced and driven Restaurant Manager to oversee daily operations and lead our team to deliver exceptional service and operational excellence. This role requires a hands-on leader who thrives in a fast-paced, high-volume environment and is committed to maintaining the highest standards in customer experience, staff performance, and overall business operations.The ideal candidate is confident, detail-oriented, and capable of managing a large team while ensuring smooth service delivery and a positive working environment.Duties & ResponsibilitiesOperational ManagementOversee and manage all daily restaurant operations.Ensure smooth service delivery during all trading periods.Maintain high standards of cleanliness, hygiene, and presentation.Monitor and manage opening and closing procedures.Ensure compliance with health, safety, and company policies.Staff Management & LeadershipLead, supervise, and motivate a large team of front-of-house and back-of-house staff.Train, coach, and develop team members to maintain service excellence.Address performance issues promptly and professionally.Foster a positive, disciplined, and high-performance work culture.Customer ExperienceEnsure exceptional customer service standards are consistently maintained.Handle customer queries, complaints, and escalations effectively.Build and maintain strong customer relationships.Monitor service quality and implement improvements where necessary.Financial & Administrative ControlManage daily cash-ups, reporting, and stock controls.Monitor food and beverage costs, wastage, and stock variances.Work towards achieving sales targets and profitability goals.Assist with budgeting and cost-control measures.Ensure accurate record-keeping and reporting to senior management.Quality Control & StandardsMaintain strict attention to detail across service, food presentation, and cleanliness.Enforce brand standards and operational procedures.Conduct regular floor walks and inspections.Ensure staff adhere to uniform and grooming standards.Compliance & Risk ManagementEnsure full compliance with local health and safety regulations.Manage workplace safety and incident reporting.Desired Experience & QualificationA minimum of 3 years’ proven experience as a Restaurant Manager.Demonstrated ability to lead, manage, and motivate a large team in a high-volume environment.Strong interpersonal skills with the ability to effectively engage with both staff and customers.Ability to maintain and enforce high operational and service standards.Confident decision-maker capable of performing under pressure in a busy restaurant setting.Exceptional attention to detail and strong organisational skills.Must reside in Johannesburg or surrounding areas, including Bedfordview.Package & RemunerationDependent on experience and ability - Market related

1mo

Bedfordview

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A front desk job at a guest house involves managing the entire "guest lifecycle," from the first inquiry to the final departure. Because guest houses are often smaller than hotels, front desk staff typically handle a wider variety of tasks, often acting as a combination of receptionist, concierge, and administrative assistant. 1. Guest Check-In & ArrivalWarm Welcome: Greeting guests immediately with a professional and friendly demeanor to set a positive tone for their stay.Registration: Verifying guest identities (photo ID), confirming reservation details (room type, dates, rates), and ensuring registration cards are completed accurately.Key Management: Issuing room keys and explaining how to use them, as well as providing directions to the room.Orientation: Informing guests about essential house rules, Wi-Fi access, breakfast times, and available amenities. 2. Reservation & Revenue ManagementBooking Handling: Managing new reservations, modifications, and cancellations via phone, email, or walk-ins using a Property Management System (PMS) Upselling: Informing guests of additional services (e.g., Spa bookings, room upgrades, or special packages) to maximize revenue.Invoicing: Preparing guest bills and ensuring all charges (room, laundry, mini-bar) are posted correctly to the guest folio. 3. Guest Services & Problem SolvingConcierge Duties: Providing local area information, such as restaurant recommendations, transportation options, and local attractions.Request Fulfillment: Handling special guest requests like wake-up calls, taxi bookings, or extra linens.Conflict Resolution: Addressing and resolving guest complaints promptly and politely, escalating issues to a manager only when necessary. 4. Financial ResponsibilitiesPayment Processing: Collecting payments via credit cards, cash, or vouchers and providing accurate receipts.Cash Management: Balancing the cash drawer at the end of each shift, managing reception floats, and securing all monies in a safe. 5. Administrative & Operational SupportInterdepartmental Coordination: Communicating with housekeeping to confirm room readiness and with maintenance to report any repairs needed.Record Keeping: Maintaining accurate guest records, incident logs, and shift handover notes for the next team.Facility Oversight: Monitoring the lobby for cleanliness and security, often replenishing guest amenities like brochures or coffee stations. 6. Daily Shift Routine Phase Typical TasksStart of ShiftReview shift logs, count the cash float, and check for VIP arrivals.Mid-ShiftHandle peak check-out/check-in times, answer emails, and coordinate cleaning.End of ShiftReconcile daily transactions, prepare reports, and brief the incoming shift.7. Job requires you to work on Weekends

10h

Kempton Park

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Hospitality Jobs in Bedfordview in Bedfordview (2 results)

Results for Hospitality Jobs in Bedfordview in Bedfordview