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Overview:
Our client caters to a wide spectrum of clients spanning government, medical, recreational, hospitality, and corporate sectors. Their commitment to excellence is reflected in their seamless online platform, ensuring convenient access to a comprehensive range of our clients products and services.
Job Purpose:
As a Branch Administrator, your primary role is to ensure the smooth and efficient operation of our branch office. You will be responsible for overseeing administrative activities, coordinating with various departments, and supporting the branch manager in achieving organizational goals. Your attention to detail, organizational skills, and proactive approach will be instrumental in maintaining a positive and productive work environment.
Requirements:
• Grade 12
• Must have 3 years experience in the admin position
• Bookkeeping certificate / equivalent
• Comply with the O.C.H.S.A.
• Valid driver license (EB)
• Good communication skills
• Computer literate
• People Management skills
• Business Finance skills
• Analytical skills
• Admin Skills
• Management skills
• Maintaining and Implementation
• ISO systems
• Own vehicle
Induction, Health Safety, ISO Employment Equity Training to be done within the first three months of employment).
KEY OBJECTIVE
(Primary purpose of the job and scope of responsibility and span of decisions:)
Control maintain all aspects of admin within the branch
LIST OF TASKS
• Loading and updating all contractual data
• Loading of contracts on IT system to ensure correct accurate billing to customers
Asset reports
• Doing dispensing recon monthly to balance rental assets monthly
Preparing control of month end stock take
• Printing count sheets, updating stock sheets to ensure all batches are posted relevant to stock. Managing confirm stock take for effective stock control
Creditors Nonstock
• Processing of GRVs order on the system to ensure correct allocation on the system
Petty cash
• Make sure that the relevant paperwork for any petty cash been signed off by GM
Human resources
• Completion of forms and obtain documentation retirement fund
• Staff overtime/ leave schedule on inputs forms
• Maintain leave records and personnel files
• Issuing if new employee documentation pack to new employees
• All employees leaving the company must fill in the termination pack
• Managing the attendance register in the branch
Reporting i.e. rebates, national figures, monthly sales figures lost business report
• Ensure those deadlines are met
ISO system
• Keep ISO manual up to date and working to complying with ISO 9001, 14001 45001 procedures
Payroll
• Preparing the commission as per the sales policy on a monthly basis to ensure on time payment to Payroll Administration service provider and printing of route slips
• Collection and submission of staff salary inputs
Payroll queries
• To liaise ...Job Reference #: 202667
5d
1
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RELIEF MANAGER - BUTTERWORTH - The purpose of the Relief Manager is to manage 5 stores within a 65km radius of their base location. The successful Candidate will be responsible for managing the store (s) through execution of the marketing and operations plans. Must have a valid Code 08 Drivers license for use of Company Vehicle.
Minimum Requirements:
Matric / Grade 12 (or equivalent qualification)
Tertiary Qualifications in Retail/Business management
5 years minimum experience as a Branch Manager in the Clothing retail environment
Computer literate (Outlook, MS Word/Excel), including strong numeric competency
Strong verbal and written communication skills
Clear Credit- and Criminal Record
Flexibility (including ability to work in different stores/towns/as per operational requirements/needs of the business)
Key Duties:
Asset Management
Stock Control
Merchandising
Marketing and Sales
Administration of cash
Security and Risk
Customer Services
People Management
Key Competencies / Attributes:
Analytical Thinking
People and Management skills
Coaching skills
Human Resource Management
Market trends
General Management
Retail
Undertakings
MIE, Credit Check
Criminal check
Salary: Market related (depending on experience and qualifications)
Application Process: Apply online https://www.dittojobs.com/jobs/view/3397535144 or e-mail application CV with qualifications and recent head & shoulder photo to Solutions@workafrica.co.za, use “RELIEF MANAGERS BT” in the subject of the e-mail. If you don’t receive feedback within 4 weeks from date of application, kindly consider your application unsuccessfulJob Reference #: RELIEFMANBTConsultant Name: Claire OReilly
4d
1
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WAREHOUSE ASSISTANT MANAGER / PORT ELIZABETH – Our client is looking to employ a manager with the ability to manage 15 staff members that include drivers, pickers, supervisors and general assistants. Must have a valid drivers and own transport as will be a key holder, preferably residing within 20km radius of Deal Party.
Minimum Requirements;
Minimum of 5 years Supervisory/Management experience in the Distribution/Logistics industry
FMCG/Wholesale/Retail/Food Distribution experience with up to 1600 different food & grocery items
High level of trust, integrity, honesty, reliability and work ethic
As a final check on all products coming in and loaded out must be able to read, interpret unit of measures and quantities as per selling unit and count accurately
Ability to manage staff, control staff breaks and productivity in the execution of all tasks
Ability to multi-task, think on your feet, co-ordinate multiple tasks at the same time
Geographical knowledge of P.E., Surrounds, Karoo and Coastal town for routing purposes
Customer centric/focussed approach in the execution of all duties related to inbound and outbound
Good Computer Skills (Excel, Email)
Fluent in English – Read, Speak and Write
Basic HR knowledge
Must be good with numbers
Must be an Active and hands-on individual
The suitable Candidate will;
Be responsible for all Supplier delivery/receiving; All customer deliveries picking, loading out
All inter branch receiving and picking, loading out; All returns from customer/suppliers and inter branch goods
Investigations on stock movements, accuracy
Control product movement to correct locations within the facility to maintain product integrity
Housekeeping/Sanitation;
Health & Safety; Food Safety;
Timekeeping;
Control;
Accident/Incident investigations
Stock security
Inventory/stock controls/Cycle counts/Investigations/stock movements
Salary: Market related + monthly performance-based bonus
Hours of work: Monday to Friday 07:00 to 17:00/Sat 08:00 to 11:00 and Public Holiday as and when required/open
Application Process: Online applications will receive preference, https://www.dittojobs.com/jobs/view/415484296 ensure to upload a head and shoulder photo, alternatively you can e-mail solutions@workafrica.co.za, using Warehouse Assistant Manager PE as a reference. If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessfulJob Reference #: WAMPEConsultant Name: Claire OReilly
5d
2
Job Position: Technical Production Foreman -mechanical / welding / maintenance
Ref: 4106
Location: Cape Town (Northern area – Blackheath)
Salary: commensurate with experience
Email your updated CV to recruit@onlinepersonnel.co.za
URGENT APPOINTMENT – MUST BE AVAILABLE TO START IMMEDIATELY
Qualifications / Requirements:
• Minimum of Matric
• Proven competence in managing and motivating a production workforce
• Valid drivers license
• Technical qualification such as in Welding / Boilermaking or equivalent
• Staff management experience
• Minimum of 3 years experience from either one of the following industries - Maintenance, Technical, Production, Boiler making, Mechanical or Manufacturing
• Ability to speak, read and write Afrikaans and / or English
Key Performance Areas:
• The Production Foreman will take complete responsibility for production within the company
• Managing and controlling the production processes and output
• Ensuring that production volumes, quality standards, and cost targets are achieved
• Driving the implementation of processes for new products
• Oversee the management and control of the production store function
• Planning, budgeting, costing and capex responsibilities
• To manage, direct and monitor the performance of subordinates to ensure that critical performance areas and targets are achieved
Responsibility:Email your updated CV to recruit@onlinepersonnel.co.za
URGENT APPOINTMENT – MUST BE AVAILABLE TO START IMMEDIATELY
Qualifications / Requirements:
• Minimum of Matric
• Proven competence in managing and motivating a production workforce
• Valid drivers license
• Technical qualification such as in Welding / Boilermaking or equivalent
• Staff management experience
• Minimum of 3 years experience from either one of the following industries - Maintenance, Technical, Production, Boiler making, Mechanical or Manufacturing
• Ability to speak, read and write Afrikaans and / or English
Key Performance Areas:
• The Production Foreman will take complete responsibility for production within the company
• Managing and controlling the production processes and output
• Ensuring that production volumes, quality standards, and cost targets are achieved
• Driving the implementation of processes for new products
• Oversee the management and control of the production store function
• Planning, budgeting, costing and capex responsibilities
• To manage, direct and monitor the performance of subordinates to ensure that critical performance areas and targets are achieved
Job Reference #: TechnicalProductionForeman
2y
1
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Our client, a small, but very successful Financial Planning firm is looking for an experienced Short Term Insurance Administrator to manage an existing database of clients.
The successful incumbent needs to have recent experience in the Short Term Insurance Industry including sales and administrative management of Short Term Insurance.
Duties included but not limited to:
Contact clients on existing database and upsell short term insurance products.Research and recommend suitable products and solutionsHelp clients choose the right insurance policies for their specific needsResearch and prepare comparative quotesHandle all the administration with regard to short term insurance policies, from new policies, to underwriting and claims assistancePrepare client reportsPrepare policy informationComplete application forms
Behavioral Competencies and Requirements:
Excellent people skillsDetail orientatedStrong accuracyProfessional and courteousProficient in MS Office and computer literate in generalBi-lingual and fully fluent in Afrikaans and English with excellent communication skillsOwn transport and valid drivers licenseShort Term Insurance qualification highly advantageous
NB Applicants - Please Note:
We use Ditto to track and manage applications and can only accept online applications. If you are unable to apply through link provided, please upload CV to our website www.pillango.co.za under VACANCIES. If the vacancy doesnt appear on the website, the position is no longer available.
The advertised salary range is merely a guideline in terms of the level of candidates required and it remains the prerogative of our client to offer a candidate any market-related salary in line with qualifications, skills, and level of experience.
https://www.ditto.jobs/job/gumtree/3499869804?source=gumtree
2y
1
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Overview:
Our client caters to a wide spectrum of clients spanning government, medical, recreational, hospitality, and corporate sectors. Their commitment to excellence is reflected in their seamless online platform, ensuring convenient access to a comprehensive range of our clients products and services.
Job Purpose:
As a Credit Controller, your role is pivotal in maintaining financial stability and ensuring effective cash flow management within our organization. Your primary responsibility will be to oversee and manage all aspects of credit control, ensuring timely collection of outstanding debts and minimizing credit risk exposure.
Responsibilities:
• Collection of outstanding money on the debtors book
• Reconciliation of customer accounts as needed
• Reconciliation of all control accounts
• Preparation of credit and debit notes
• Preparation of journals
• Credit vetting according to company policy
• Follow up on account queries
• Inter branch reconciliations and confirmations
• Import CATS and great plains debit order files
• Daily processing of new and cancelled debit orders
• Daily printing and coding of efts from CATS (Standard bank)
• Phoning and updating customer notes on IT system
• Manage and control the debtors process
Requirements:
• 3 years experience in a credit management position
• Certificate / Diploma in credit management or equivalent experience
• Admin skills
• Basic Understanding of debtors
• Communication skills
• Computer literate
• Knowledge of the national credit acts
• Comply with O.H.S.A.
• Valid Drivers license
Hours: 08:00am to 16:30 / Monday to Friday / Onsite
Salary: Between R16 000 to R18 000 CTC depending on experience with Provident Fund
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202666 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za.Job Reference #: 202666
5d
1
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Must have interest in cars and have worked on them, installed radios or alarm systemsMust have valid drivers licenceMust be able to speak English and Afrikaans.Must have a clear criminal record and a valid drivers licenceWe are based in Claremont, Cape TownPlease send your CV to alanproux@gmail.com
2d
1
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Cold Storage Manger required for a large food manufacturing company based in Queenstown, Eastern Cape
Duties & Responsibilities:
Minimum 3-5 years experience in a position managing a cold storeDay/Night shifts with staff about 15-25Loading of 5 - 10 trucks per shiftExperience in the meat industry advantageousMust have good management skills, problem & crisis solving skillsValid drivers license and own transport essentialMust be prepared to move to QueenstownMust be a hard worker and put in extra time if needed.Must be able to work in cold environment with protective gear (Provided)English Essential, Afrikaans and Xhosa advantageousExperience with stock control and rotationMust be neat and tidy by nature. Ensure all chillers and freezers are kept in a decent mannerGood paperwork skills, filling ,collecting and checking of PODs, paperwork for returns and handling thereofMust have skill set to legally maximize loads going outAble to manage over 25 staff
Should you wish to apply please email your CV through to Alana Botha at alana@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTYzODcxMzMxP3NvdXJjZT1ndW10cmVl&jid=1524919&xid=2163871331
2d
1
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Well established DSTV /
Audio / Fibre Installation Company in Table View area seeks an experienced DSTV
technician. Salary negotiable based on experience.
Candidate’s job scope
includes:
• MINIMUM Level 2 DSTV
qualification or higher
• new installations,
repairs and call
outs for all satellite,
audio and visual
equipment.
• Satellite Internet
installations (Must be willing to travel)
The minimum requirements
for applying:
• Good interpersonal skills
• Presentable
• Friendly and efficient
• Drivers license
• Fibre optic experience an
advantage
Experience in a relevant
field will be and advantage.
Email a short CV to gtamlin@horizonsat.co.za with
contactable references.
3d
1
Hardworking delivery driver needed to start immediately (must be physically fit and able to carry and offload stock)
Please whatsap cv to 083 592 4720 (NO CALLS)
Please do not repost this ad on any other platforms.
Area Maitland /Kensington
Drivers license needed and all additonal training will be provided.
3d
REQUIREMENTS:Must have valid code 8 driver's license.Age between 25-35Sober habitsMust have work experience with valid references.Must be available. PLEASE SEND CV TO: precisioncuttingbianca@gmail.com
4d
1
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Driver Position
Do you have Matric and at least 1 Year driving experience?
Are you looking for work,
Email us your CV for the Positions we have available.
megan@personastaff.co.za
021 975 8297
Requirements:
• Matric / Grade 12 Certificate
• Driving experience.
• Code 08 or 10 Drivers license with a valid PDP (beneficial).
• Must be a hard- working individual.
• Must be physically fit to assist with lifting.
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
Consultant Name: Megan Ockhuis
4d
Must have an interest in vehicles (e.g. installing radios, alarms in vehicles, taking off panels)Must be able to speak English and Afrikaans.Must have a clear criminal record and a valid drivers licenceWe are based in Claremont, Cape TownPlease send your CV to amber@vmsfleet.co.za
5d
1
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Semi skilled appliance technician with valid drivers license call 0687937964 or email moseskuda677@gmail.com
5d
1
GENERAL DESCRIPTION – JOB PURPOSE
My client a well-established NPO operating in Southern Africa with facilities offering a range of accommodation choices for independent, assisted, frail and dementia care for the Aged is urgently recruiting for a Fundraiser - Partnership Co-Ordinator for their Johannesburg Establishment (House) .
The Partnership Coordinator (HPC) / Fundraiser is a multitasker by nature. He / She has excellent communication, administration, and project coordination skills with a solid understanding of Marketing and Sales principles.
The HPC provides implementation and coordination on the ground level and ensures all event projects and activities are executed to both brand and organisational standards
REMUNERATION:
My Client offers a Competitive market related Salary package – Negotiable
COMPETENCIES REQUIRED (MUST HAVE)
Certificate / Diploma: Events Management, Administration, Project Management or HospitalityWell-presentedStrong verbal and written communicator (English, Afrikaans)Works well under pressureConscientious with tasksDetail-orientatedGood presenter (Formal and informal)PassionateOrganisedFriendly, approachableAdaptableAbility to establish priorities and work independently.Developed interpersonal skillsPrincipled, ethical, and professional.Consistently displays a high level of enthusiasm, energy, initiative, and drive.2-3 years prior experience in events, marketing and / or project management1-2 years’ experience in fundraising activities and initiativesExcellent verbal and written communication skills.Proficiency in MS officeValid SA Drivers licenceOwn vehicleOwn Smart phone device equipped with updated messaging and camera-functionality
GENERAL DUTIES AND RESPONSIBILITIES
Campaigns
Campaigns - Capital Projects as per budget (4 Quarters = 4 campaigns)
Plan and Coordinate:
maintain applicable project schedulesset up yearly planning tasks for all Capex projects needs as directed by the Facility Manager. (i.e., Maintenance Equipment, Gardens & Equipment, House Aesthetics Look & feel, Furniture Needs, Housekeeping & Linen, Washing Machines & Tumble Dryers, Nursing & Medical).Task tracking, deadlines, and deliverables as set on the yearly calendar.Develop a strategy to approach potential donors i.e., using micro campaigns.Work towards pledging line items on a 3-year forecast.Maintain donor relationship, both new and old.Maintain and track all supporting budget / f...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjQyOTA0MDE3P3NvdXJjZT1ndW10cmVl&jid=1265594&xid=1242904017
5d
1
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Well established small audit / accounting practice in Monument Park is looking for accountants who wants to start or complete SAIPA articles
Requirements
MatricBCom degree in Accounting or Financial Management ( completed or in progress) Afrikaans and EnglishOwn transport and drivers license
Email CV, ID, License and transcripts to bernadette@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzE0NDkxOTE5P3NvdXJjZT1ndW10cmVl&jid=1719937&xid=1714491919
5d
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KEY OUTPUTS
Meet and greet all guests, say goodbye to all guests, know all guests by nameUnderstand personal guest needs through interactionWhen required to do so, conduct thorough orientation of new guests on arrival and inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requestsTransmit guest information to other lodges and get information from other lodges before guests arrivalCover all daily and weekly requirements of the Lodge Manager, especially budget control and guest delight activitiesWhen required to do so, assist with room allocation and planning for future bookings well in advance – read all day sheets thoroughly and plan for any special requests, requirements or occasionsBe present at all morning meetingsWhen required to do so, plan all tomorrow’s activities and transfer activities with the guides/trackers/driversEnsure that all rooms are checked by Guest Relations – Housekeeping Manager before the guest’s arrivalIn co-ordination with other management, host guests at all mealsManage check-outs and invoices when Lodge Administrator is on leave or needs assistanceAssist with monthly planning – training, guest requirement and staffing levelsFamiliarise yourself and adhere to the Company Policies and ProceduresSit in on Disciplinary procedures – sound knowledge of all policies and procedures and labour relationsEnsure that minimum standards as per BOPs are adhered to in all departmentsPromote and instil a passion for Going the Extra Mile throughout all departmentsClosely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessaryAttend any departmental and finance meetingsOversee stock takesSpot check equipment, replace and improve when necessary. Manage annual on on-going maintenance and deep cleaning of furniture etc.Welcome packs for new staffOrganise training workshops with the lodge managerCheck uniforms are correct, name badges are worn etc.Ensure monthly operational stock takes are done and that you order up to parMaintain par stock of crockery & cutlery, linen, operational smalls, and guest amenities in the store rooms. Ensure the store rooms are kept neat and tidyRegular “walk-about” the office, stores, laundry and workshop - tidy, dusted, clean, including toiletsHelp drive:Company LifeNew “stories of the Company”Community involvementTraining and records of suchStaff delightGuest Delights, Uniform, Cut & Crock, Ops Smalls and GA
PREVIOUS WORK EXPERIENCE REQUIRED:
2 years’ experience ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTI1NzczNTMzP3NvdXJjZT1ndW10cmVl&jid=1209462&xid=1125773533
5d
1
I m looking an Operation Manager to manage Operations in a Call centre environment
Basic Function
Performance Parameters
· Employee Satisfaction, people development and morale. ( 25%)
· Attrition within target levels. (25%)
· Improvement in quality and productivity. (20%)
· Process performance – as per KPIs over the month. (20%)
· Customer Satisfaction. (10%)
Essential Functions
· Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
· Documented monthly performance review of Agents and Assistant Managers and Lead Assistant Managers.
· Executive quarterly and annual appraisals of Agents and Assistant Managers and Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AMs
· Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
· Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
· Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
· Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
· Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competencies & Skills
Strong people management and leadership skills.Capability to conduct an appraisal discussion and assess different levels of performance and potential.Capability to communicate with large teams.Process Excellence Methodology.Appreciation of the domain needs of the process and its key drivers.Reasonable level of business perspective regarding the internal functioning of BPO.Good networking capability and Client facing skills.
Values & Behaviour
· Customer Service orientation.
· Quality Orientation.
· People oriented.
Competency Factors
1 Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence.
2 Initiative, Judgment, Drive and Innovation: The abil...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTM2NDE3NzU0P3NvdXJjZT1ndW10cmVl&jid=1490674&xid=3936417754
5d
1
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Our client, an online wholesale and distributing company based in Marlboro, Sandton, is looking for a young and energetic Logistics and Warehouse Controller to join their team and they grow their Logistic Department.
JOB FUNCTIONS / DUTIES
You will be in charge of all outbound distribution, managing the fleet and planning of routesManage the two courier companies that they use on a daily basis, ensuring all orders are despatched and successfully delivered to the intended customerCollate all proof of deliveries on a daily basis from the company’s own fleet drivers and the courier companies that deliver for them – handing over to the Finance DepartmentLogistics planning of containers departing from China to the port in Durban, South Africa, monitoring their ETA’s, thereafter planning the delivery of the goods from the port in Durban to their warehouse in conjunction with the freight forwardersArranging of imports when required via air freight, dealing with Customs Clearance, etc. Thereafter arranging delivery from the airport to the company’s WarehouseArranging delivering with local suppliers
Experience & Education
12 – 24 Months experience in logistics, dealing with various means of transport / couriersGrade 12 CertificateAny Logistics and/or Chain Supply Diplomas will be advantageous
Skills Required
Strong personality – assertive with respect (also gaining the respect of the Warehouse team and drivers)Able to direct drivers with route planning (they often don’t want to use the routes allocated, so you need to build a relationship where they will respect your instructions)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTk1OTU4OTgyP3NvdXJjZT1ndW10cmVl&jid=1122194&xid=3195958982
5d
1
Performance parameters
Acquiring expertise on different document types (ID/DL/Passport/Visa…etc.) for more than 200 countriesTo check and verify customers’ credentials and feed them correctly in databaseTo identify and highlight fraudulent/fake/forged documentsTo meet Service Level Agreement, AHT and quality targetsTo report any bug or issue in CRMParticipate in ideation workshop and share improvement ideasAdaptable to learn new document type, process, concept and skillsEnsure adherence to process guidelines as per agreed quality standard on all SOPsEnsure that the assigned targets are achieved as per agreed SLAEnsure adherence to Company Policies and ProceduresShould be flexible to work in a 24/7 environmentEmployee Satisfaction, people development and moraleProcess performance – as per KSFs over the monthAttrition within target levelsImprovement in quality and productivityCustomer SatisfactionAny other essential function that may occur from time to time as directed by the Supervisor
Role/Responsibility
Manage teams and ensure quality and productivity targets are metDevelop strategies on the floor for reducing attrition and improving employee satisfactionDocumented monthly performance review of Assistant ManagersConduct quarterly and annual appraisals of agents and Assistant Managers and consequently make development plans for themMentor Agents and TLs for their growth and developmentDrive reward and recognition activity on the floorDrive process improvement activity on the floor using Process Excellence methodologyReview Performance of the KPIs on a near term basis and develop plans for improvement in performanceStay in touch with the Client at the Process Owner level on regular basis to review progressEnsure compliance with internal policies and procedures, external regulations and information security standards
Competencies & Skills
Prior Back Office ExperiencePeople management and leadership skillsCapability to conduct an appraisal discussionCapability to communicate with large teamsAppreciation of the domain needs of the process and its key driversReasonable level of business perspective regarding the internal functioning of a BPOGood clien...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTAwODI3ODc/c291cmNlPWd1bXRyZWU=&jid=377177&xid=250082787
5d
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