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Requirements:Matric.Trade CertificateMinimum 3 - 5 years of experience in document publishing.Ability to manage multiple projects and deadlines simultaneously.Excellent organizational and time management skills.Proficiency in Lectora, Arbortext, MS Office (Word, Excel, PowerPoint) and any relevant ERP systems.Technical experience within the heavy machinery or manufacturing industry is preferred. Basic Functions:Governance: management of company protocols and procedures for the Training and Aftermarket department, including compliance with the companies SHERQ policies and procedures.Admin: responsible for the execution of tasks necessary for effective and efficient Training and Aftermarket processes and support.Training Material: manage the process for the Training and Aftermarket business, including the NPI requirements, supporting the team, branches and dealers.Document Control: responsible for coordination and collaboration with the various departments to ensure superior customer service as well as dissemination of information required for effective Training and Aftermarket management.Brochures: monitor and manage presentations for services offered by Training and Aftermarket.Platforms: manage the customer complaints and customer satisfaction process ensuring timely response and resolution as well as supporting developing and coaching the team to perform at high levels.Key responsibilities:Governance:Ensure all department procedures are up to date in line with company standards and followed.Ensure compliance with company safety standards.Follow the Group decision making principles.Ensure you and your team follow the Business Code of Practice as set out by The Group.Ensure compliance with all Group policies.Admin:Responsible for managing the documentation process.Responsible for maintaining customer information.Responsible for updating sales tools and reports.Responsible for writing, evaluating, improving and managing departmental processes.Customer Care:Ensure customers are kept up to date with updates, new products and processes or any other relevant information.Ensure we comply with the customer approved specific procedures.General:Ensure security is adequate and that assets are protected.Documentation Material:Responsible for the update of Training and Aftermarket documentation when changes are made on products.Updating required safety protocols on material when and where needed.Communication about upda https://www.jobplacements.com/Jobs/T/Training-Documentation-Publisher-1241282-Job-Search-11-21-2025-04-05-18-AM.asp?sid=gumtree