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Customer QA Manager - Remote - E-Commerce / health

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Our client, a global e-commerce wellness company, is seeking a solutions-driven Customer Quality Assurance Manager to lead our efforts in evaluating and improving the customer experience. The focus of this role will be to analyze and identify the root causes of quality issues and to continuously drive customer excellence. Please note that this is not a customer-facing roleyou will work behind the scenes to investigate customer concerns, analyze and assure product quality, and collaborate closely with the departments involved in sourcing, launching, marketing, and delivering our products.In this role, you will be responsible for building a robust quality review framework and leading a team to generate actionable insights. You will serve as the voice of the customer in our internal processes across product sourcing and development, marketing, and delivery. Youll scrutinize customer reviews and proactively gather feedback to liaise with Product Development, Supply Chain, Sourcing, Customer Service, and Marketing/Sales teamsensuring feedback loops are closed, quality issues are addressed, and long-term improvements are implemented.This role is essential to protecting our brands reputation, ensuring consistency in the customer experience, and driving customer excellence by promoting cross-departmental accountability throughout the product lifecycle.ResponsibilitiesQuality Evaluation and Analysis:Establish and manage a process for collecting and reviewing customer reviews,feedback,messages,emails etc. with a focus on quality.Analyze customer feedback and any return data, identify recurring patterns, and assess the root causes of quality-related issues.Build and maintain dashboards and reports to visualize trends and performance metrics.Identify, track, and resolve customer experience gaps across the business, ensuring a smooth and engaging journey for all customers.Ensure both positive and negative feedback is relayed as both can be used to grow the business. Cross-functional Collaboration:Identify issues related to customer experience or product quality, and propose actionable, data-backed solutions.Collaborate with relevant departments (Product Development, Copyright and Supply Chain, Marketing/Sales, and Customer Service) to implement the proposed solutions effectively.Work with the M https://www.executiveplacements.com/Jobs/C/Customer-QA-Manager-Remote-E-Commerce-health-and-w-1198418-Job-Search-6-27-2025-9-07-52-AM.asp?sid=gumtree

9mo

Executive Placements

Adelaide

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Renowned Company is seeking an experienced Lead Engineer to join their team.Description:The Lead Engineer must take technical ownership of the development and engineering of the Companys platforms. This role is responsible for leading the design and delivery of a domain-driven design with an event-driven architecture, guiding engineers on architecture and standards, and acting as the primary technical interface between engineering, business, and operations.The Lead Engineer will ensure the platform is scalable, maintainable, and aligned to real operational workflows while maintaining high delivery standards across the team. Key ResponsibilitiesTechnical Leadership & ArchitectureOwn and evolve our platforms technical architecture using Domain-Driven Design (DDD) and Event-Driven Architecture (EDA) principlesDefine bounded contexts, aggregates, domain events, and service boundariesEnsure correct application of event streaming, messaging patterns, idempotency, and eventual consistencyReview and approve architectural designs, pull requests, and major technical decisionsGuide refactoring of legacy or transitional components into well-structured domains Front-End LeadershipProvide technical oversight of the Vue.js SPA front-endEnsure clean separation between domain logic and presentation layersDrive front-end standards, performance, and maintainabilityCollaborate with UX and product stakeholders to ensure usable and scalable UI patterns Delivery & Engineering ManagementLead and mentor senior and mid-level engineersSet engineering standards, coding practices, and documentation expectationsEnsure delivery aligns to sprint commitments and agreed prioritiesProactively identify technical risks and delivery bottlenecks Stakeholder & Business EngagementAct as the primary technical liaison between engineering, business, and operationsTranslate business requirements into clear technical direction and domain modelsParticipate in planning, backlog refinement, and solution workshopsEnsure solutions are operationally practical and aligned to real-world workflows Quality, Reliability & OperationsDrive system reliability, observability, and operational readinessEnsure events, workflows, and integrations are traceable and supportableCollaborate with QA, support, and operations teams to reduce production issuesPromote a culture of accountability, testing, and continuous improvement Team Management & People LeadershipProvide daily guidance and direction to the engineering team (seniors, mids, j https://www.executiveplacements.com/Jobs/L/Lead-Software-Engineer-1278092-Job-Search-04-07-2026-03-00-15-AM.asp?sid=gumtree

15h

Executive Placements

Despatch

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Main purpose of the job: To work directly with adolescent girls and young women (AGYW) and provide them with youth-friendly support that ensures linkage to care and individualized follow-up of each client throughout the period of careThe job entails creating demand through awareness of all sexual and reproductive health (SRH) and HIV prevention services, which includes performing health talks at fixed facilities, mobile clinics, and other service points in the community, assisting each client with navigation through the health system pathway, performing individual follow-ups via telephone or other digital channels, and supporting the project with all demand creation and social mobilization activities as requiredDriving the mobile clinic van Location: Mthatha – Eastern Cape x 2 Key performance areas: Welcome AGYW clients to healthcare facilities and/or community hotspots, build rapport with potential clients, and ensure a quality and non-judgmental experienceEnsure AGYW clients at healthcare facilities and/or community hotspots are linked to SRH and HIV prevention services, especially PrEProvide information to clients ensuring they have a good understanding of the Project PrEP service offering and their journey within that service offeringEnsure clients are aware of the project’s decentralized service points in the surrounding community and understand how to navigate this systemAssess each client’s needs and navigate them to the relevant service and support – ensure clients understand exactly which services they will be receiving, how long it will take, and how often they need to return for servicesMaintain queues at facilities and/or community hotspots – mobilizing clients in an optimised manner ensuring minimal waiting times while ensuring that those clients in the queue, are as comfortable as possible.Provide individualized and group support to retain AGYW in SRH and HIV prevention services (care): Be the first face clients see/first point of contact after receiving ANY Project PrEP services.Add all clients who engage in ANY Project PrEP services to a client navigation register, keep accurate notes of client’s engagement in service deliveryDiscuss and ensure clients understand when they need to come back for services, who they can contact for support or advice, and that they need to expect your call or messages as reminders for follow-up and encouragement on their health journeySend a WhatsApp on day 2 (the day after) to every client newly initiated on PrEP and/or who engaged in any other services thanking them for their time, congratulating them on their decision to invest in their health, and reminding them whom they can contact for supportMake follow-up calls on day ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjM5NjA5MTU0P3NvdXJjZT1ndW10cmVl&jid=1755282&xid=4239609154

AJ Personnel

Umtata / Mthatha

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"massage services" in Eastern Cape

massage services in Eastern Cape (32 results)

Results for massage services in "massage services" in Eastern Cape in Eastern Cape