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1
To lead and manage the Customer Services Team in Port Elizabeth. Interior Design or Textile background is essential This role is responsible for overseeing for the departments operations, implement strategies to improve service, and help retain customers through efficient problem-solving, as well as maintaining high standards in all aspects of customer service. To provide support to Directors, Area Managers, and Sales Teams, and driving a culture of continuous improvement. The Customer Services Manager will also oversee ongoing training and development on key systems including and mostly importantly SAP, along with Online B2B, and actively promote engagement through Viva Engage.RESPONSIBILITIESSupervise and motivate Customer Service team, ensuring they are well-trained and equipped to handle customer inquiries and issues.Ensure all Customer Services policies and procedures are regularly reviewed, updated, and strictly adhered to.Oversee the execution of daily, weekly, and monthly operational tasks within the Customer Services team.Review weekly team performance statistics and assess productivity in collaboration with the Team Leader.Conduct weekly reviews of credit note statistics and implement corrective actions where necessary.Manage the Ordering Ticketing System (OTRS), ensuring timely and effective issue resolution.Handle escalated customer queries, providing high-level support and maintaining service excellence.Oversee and support Indent and Export Coordinators, ensuring accuracy and compliance in related processes.Manage the outbound sampling process through the relevant coordinator, ensuring timely dispatch and tracking.Process all customer credits and returns in line with company policies and timelines.Communicate proactively with customers regarding delayed shipments and manage expectations accordingly.Contribute to the development of customer service strategies, ensuring they align with overall business goals.Analyze customer feedback and identify areas for improvement and implement new strategies to enhance customer service processes.Experience & Qualification Customer-Centric Mindset: Demonstrates a high level of customer service ethic with a commitment to delivering exceptional service across all interactions.Alignment with Company Values: Displays a strong understanding of and alignment with the company’s goals, values, and culture.Interpersonal Skills: Builds and maintains effective relationships with internal and external stakeholders through respectful and professional engagement.Communication Skills: Exhibits exceptional verbal and written communication abilities, with a strong emphasis on accuracy and at
https://www.executiveplacements.com/Jobs/C/Customer-Service-Manager-TextileInterior-Design-1204296-Job-Search-07-18-2025-02-00-14-AM.asp?sid=gumtree
5mo
Executive Placements
Ads in other locations
1
Role OverviewWe are seeking a driven, confident, and self-motivated External Sales Representative (Sales Area Manager) to join our Port Elizabeth team. This role focuses on achieving monthly sales budgets, nurturing existing client relationships, developing new business opportunities, completing site visits, and managing day-to-day sales administration, reporting, and installation scheduling/sign-off processes.Key ResponsibilitiesAchieve and exceed monthly and annual sales targets.Maintain and grow relationships with existing clients.Proactively identify and secure new business throughout the Eastern Cape region.Conduct on-site assessments, measurements, and technical evaluations for client requirements.Prepare and present quotations, proposals, and product solutions.Coordinate installation schedules and ensure proper project sign-offs.Complete weekly and monthly sales reports and administrative tasks.Represent the company professionally at all times and uphold brand reputation.Minimum RequirementsValid drivers licence and reliable own vehicle.Based in Port Elizabeth with willingness to travel extensively within the Eastern Cape.35 years external sales experience, preferably within racking, shelving, material handling, or related technical/industrial products.Strong organisational, planning, and time management skills.Excellent verbal and written communication, negotiation, and interpersonal skills.Ability to work independently, manage a sales pipeline, and operate with minimal supervision.
https://www.executiveplacements.com/Jobs/E/External-Sales-Representative-Sales-Area-Manager-1244579-Job-Search-12-04-2025-04-31-50-AM.asp?sid=gumtree
1d
Executive Placements
1
Our client, a global e-commerce wellness company, is seeking a solutions-driven Customer Quality Assurance Manager to lead our efforts in evaluating and improving the customer experience. The focus of this role will be to analyze and identify the root causes of quality issues and to continuously drive customer excellence. Please note that this is not a customer-facing roleyou will work behind the scenes to investigate customer concerns, analyze and assure product quality, and collaborate closely with the departments involved in sourcing, launching, marketing, and delivering our products.In this role, you will be responsible for building a robust quality review framework and leading a team to generate actionable insights. You will serve as the voice of the customer in our internal processes across product sourcing and development, marketing, and delivery. Youll scrutinize customer reviews and proactively gather feedback to liaise with Product Development, Supply Chain, Sourcing, Customer Service, and Marketing/Sales teamsensuring feedback loops are closed, quality issues are addressed, and long-term improvements are implemented.This role is essential to protecting our brands reputation, ensuring consistency in the customer experience, and driving customer excellence by promoting cross-departmental accountability throughout the product lifecycle.ResponsibilitiesQuality Evaluation and Analysis:Establish and manage a process for collecting and reviewing customer reviews,feedback,messages,emails etc. with a focus on quality.Analyze customer feedback and any return data, identify recurring patterns, and assess the root causes of quality-related issues.Build and maintain dashboards and reports to visualize trends and performance metrics.Identify, track, and resolve customer experience gaps across the business, ensuring a smooth and engaging journey for all customers.Ensure both positive and negative feedback is relayed as both can be used to grow the business. Cross-functional Collaboration:Identify issues related to customer experience or product quality, and propose actionable, data-backed solutions.Collaborate with relevant departments (Product Development, Copyright and Supply Chain, Marketing/Sales, and Customer Service) to implement the proposed solutions effectively.Work with the M
https://www.executiveplacements.com/Jobs/C/Customer-QA-Manager-Remote-E-Commerce-health-and-w-1198418-Job-Search-6-27-2025-9-07-52-AM.asp?sid=gumtree
5mo
Executive Placements
Job Opportunity: Field Agent – Debt Collection ServicesLocation: Butterworth, Dutywa & surrounding rural villages
Company: Master Debt Collectors CCWe are urgently seeking motivated individuals to join our team as field agents. Your role will involve visiting clients who have defaulted on payments and assisting them in reaching successful repayment agreements.✅ Requirements & AdvantagesExperience in debt collection or client engagement preferredRegistration with the Council of Debt Collectors is an advantage (not essential)Strong communication and negotiation skillsAbility to travel within Butterworth, Dutywa, and nearby rural areas What We OfferAttractive commission structure – paid weekly on successful agreements signedFlexible working arrangementsOpportunity to grow with a professional and ethical debt collection company How to ApplySend your CV to: masterdebtcollectorsec@gmail.com
Positions need to be filled ASAP – don’t miss out!
11d
Butterworth1
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Our client is seeking a Business Sales Consultant to join their team. This position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry.Location: Cape TownJob type: Permanent On-siteDuties and ResponsibilitiesIdentify opportunity and generate sales in the corporate sectorAchieve a monthly installation target on Core products and Value Added ServicesMaintain and develop an existing corporate databaseMaintain the required level of product knowledge determined by management and measured quarterly by product assessmentsPresent at Boardroom and Executive levelAccomplish expected call rates determined by managementProvide service to both existing and prospective clientsCompile & submit reports at management’s requestManage and action leads supplied from our outbound call centre within timelines determined by managementMinimum RequirementsA minimum of a Matric / Senior CertificateA related Tertiary qualification will be advantageousAt least 5 years’ sales experience in the Corporate/Business market with distinct knowledge of B2B solutions salesCompletion of a recognised formal sales training courses or relevant experienceComputer literate: MS-OfficeValid Driver’s LicenseOwn reliable transportProven track record of sales target achievementSkillsExcellent presentation skillsNegotiating and Sales SkillsExcellent communication and organizational skillsSelf-motivated and passionate about driving Salesteam playerCustomer Orientated and Solutions drivenShould you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful
https://www.executiveplacements.com/Jobs/B/Business-Sales-Consultant-B2B-1204580-Job-Search-07-19-2025-02-00-14-AM.asp?sid=gumtree
5mo
Executive Placements
2
As a Mid-Senior PR Account Manager, youll take the reins on projects, building relationships with clients and media, driving creative strategies, and managing execution. You’ll bring a unique balance of strategy, creativity, and detail-orientation to every task.Why Join?Award-Winning Team – Work alongside a talented team known for creative campaigns and headline-grabbing work.Cape Town Vibes – Be inspired daily by the energy of one of the world’s most beautiful cities.Growth Opportunities – Play a key role in high-impact campaigns for exciting brands across industries.Your Daily Adventures Will Include:Client Liaison Extraordinaire: Building and nurturing client relationships, becoming their go-to for all things PR and communications.Media Magic: Developing media strategies, securing press coverage, and managing media relations.Creative Campaigner: Crafting imaginative pitches and leading campaigns that capture attention and align with clients goals.Project Maestro: Juggling multiple projects, managing timelines, and coordinating with teams to keep campaigns on track.Trend Tracker: Staying in-the-know about industry trends to keep clients at the cutting edge.What You Bring3+ years in PR, preferably with agency experience.A strategic mind with a flair for storytelling.Strong media relations and an established network.Exceptional writing and presentation skills.A proactive, team-spirited approach with the flexibility to adapt in a fast-paced environment.Perks of the PositionHybrid work – one day per week to work from homeFlexi hours (7:30-3:30 / 8-4pm / 9-5pm)x21 days holiday leave.Travel allowance also provided.A great people culture with monthly staff / team building and training and development.A supportive, collaborative team that celebrates wins and learns from every challenge.An opportunity to work on high-profile brands and campaigns that make a difference.Salary: R Job Reference #: 1144012
1y
Executive Placements
1
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RECEPTIONIST/ADMINISTRATOR - East London - Only applicants with a valid code 08 Drivers licence, and own vehicle will be considered. This position will be required to start in January 2026. Requirements: Minimum Grade 12 (copy to be submitted with application)Valid code 08 Drivers license, AND own vehicleGood Command of the English language and Afrikaans would be a plusHighly proficient in Excel, Word and MS OfficeExcellent typing skillsAble to multitask in a busy work environment and be exceptionally organisedReliable and trustworthyOutgoing and friendly dispositionAbility to work under pressure and problem solve is essentialReliable with a positive attitudeGood sense of humour and a team playerSalary: Market relatedApplication Process: Only online applications will be considered for this role. If you don’t hear from us within 4 weeks of your application, please consider your application unsuccessful
https://www.jobplacements.com/Jobs/R/RECEPTIONISTADMINISTRATOR-1239656-Job-Search-11-15-2025-02-00-15-AM.asp?sid=gumtree
20d
Job Placements
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