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Location: Franschhoek, Cape Town Position Overview An opportunity has become available within the company for an experienced and reliable Guest Assistant who will provide exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operation standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach. Main Responsibilities: - Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve. - Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations. - Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out. - Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism. - Always uphold a neat and tidy reception desk. - Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready. - Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments. - Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff. - Weekly and daily reports must be completed as per front desk shift procedures. - Detailed PIT checks to be done on each shift and compared to guest details on Protel. - Highlight any maintenance issues or service deficiencies promptly to maintain the hotels standards. - Adherence to all health and safety regulations. Experience and Skills: - Minimum of 2 years of experience in the Front Office operations of a luxury hotel - Proficient in use of various well-known Property Management systems - Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance - Display a sense of urgency and dedication to meeting the needs and wishes of others - The ability to remain calm and professional when under pressure - Strong interpersonal skills - Excellent verbal and written skills - Must be professional and a team player - Sustainable quality and attention to detail Inherent Requirements: - Matric Certificate - Tertiary qualification in Hospitality Management or Tourism would be advantageous - Certificate in First Aid/Fire Fighting/Health and Safety, would be advan https://www.jobplacements.com/Jobs/G/Guest-Assistant-1263669-Job-Search-02-18-2026-04-20-08-AM.asp?sid=gumtree

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Franschhoek

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La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is To give our Guests a complete experience and a perfect stay.MAIN DUTIES & RESPONSIBILITIESDeal with Guest queries (via phone, email and in person) and arrange assistance as necessaryProvide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & StellenboschPrepare for Guests’ arrival a day before the time, making note of any special requestsMonitoring our booking system, Opera and manage the Guest profiles and relay any information to other departmentsDeliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring they are handled timeously and accurately)Managing reservations for restaurant, tours and transfersAnswer and screen all incoming switchboard calls and deal with individual requests, messages and queries from GuestsLiaise regularly with agents on Guest experience on propertyMaintain communication with all other hotel departmentsAssist with ad hoc duties as requested by colleagues and ManagementDaily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providersPrepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc.Live and breathe the companys Vision, Purpose and Values statement.REQUIREMENTS & QUALIFICATIONSMust have at least 2 years’ experience in a 5* Hotel environment.Must have at least 2 years’ experience in a Front Desk role.Degree or Diploma in Hospitality Management.Knowledge of Property Management system Opera at Operator Level.Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook.Demonstrate excellent written and verbal communication skills.Proven job reliability, diligence, dedication and attention to detail.Ability to multitask with excellent time-management.Ability to work under pressure with strong admin skills.Ability to take initiative and make judgement calls.Ability to take the initiative and be a leader.Must be flexible and willing to work shifts.It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential https://www.jobplacements.com/Jobs/G/Guest-Relations-Officer--La-Residence-1203080-Job-Search-07-15-2025-02-00-16-AM.asp?sid=gumtree

7mo

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Franschhoek

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Location: Franschhoek, Cape Town Position Overview An opportunity has become available within the company for an experienced and reliable Assistant Hotel Manager. Their role is to enhance the operational efficiency and service quality of the Hotel by, under the guidance of the Hotel Manager, providing the service which creates the platform whereby teams can excel and meet their underlying objectives within their departments. You will excel in this role if you are an efficient, solutions driven individual who enjoys a fast paced and constantly changing environment. with a passion for exceptional service whilst maintaining a high degree of operational delivery and people management. Main Responsibilities: Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented. Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste. Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy. Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation. Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided. Create an environment that fosters positive employee engagement and commitment to their roles. Provide timely feedback and conduct performance appraisals for the hotel team according to required standards. Enforce discipline where necessary according to the Code of Conduct. Work with third-party suppliers to ensure excellent service to both the organization and the guests. Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service. Manage department rosters, attendance and leave balances to control staffing costs. Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily. Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies. Regularly train on all SOPs and ensure that the team is up to date with all relevant procedures. Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation. Skills and Attributes: Ability to confidently operate within a fast-pa https://www.jobplacements.com/Jobs/A/Assistant-Hotel-Manager-1263670-Job-Search-02-18-2026-04-20-08-AM.asp?sid=gumtree

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Franschhoek

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Work Activities and Responsibilities:Review the day sheet at the beginning of each shift and brief servers on guest movements, special occasions, and dietary requirements.Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed.Prepare and supervise the mise-en-place for each meal period including preparations for room service orders.Greet and assist guests according to company standards.Manage table allocations efficiently, ensuring guest satisfaction and equitable distribution between restaurant stations.Coordinate with the Head Chef/Hotel Manager/Group Operations Manager to ensure the wine list and menu are up to date and communicate about daily operations and guest feedback.Attend necessary meetings and training courses.Monitor the performance of the restaurant team members, ensuring compliance with standards and protocols.Continuously assess and support staff development, identifying areas for improvement and training.Together with Human Resources, conduct disciplinary discussions with underperforming Restaurant team members where retraining and coaching have failed to bring about the desired results.Taking charge of stock count procedures and ensuring this is submitted to the stores department in a timely manner.Monitor staff punctuality and absenteeism and keep PRP/ ESS systems up to date.Ensure shifts are adequately staffed, facilitating shift scheduling when necessary.Be proficient in the Restaurant POS system, responsible for end-of-day procedures, guest settlements, voids, discounts, corrections, cash-ups and adjustments.Report back on monthly expenditure budget during MIS meetings and handle any queries from Finance Department based on revenue / expense results.Assist in brainstorming new ideas, concepts, and themes for seasonal menus, events, and special occasions.Do pre- and post-inspections of all conference venues, private dinners, braais and picnic set-ups.Co-ordinate arrangements for groups with the relevant parties and ensure internal function sheets are prepared and distributed accordingly.Report and rectify all potential and real hazards immediately.Experience and Skills Requirements:3 years experience in a supervisory role within a fine dining or 5-star Hotel restaurant or hospitality environment.Excellent knowledge of food and beverage service standards.Proficiency in using restaurant POS system.Inherent Requirements:Matric CertificateWine certificate course would be beneficialAttention to detailProblem solving abilitiesAbility to work under pressure and good time management skillsPreference will be given to candidates fr https://www.jobplacements.com/Jobs/R/Restaurant-Manager-1261851-Job-Search-02-12-2026-04-22-56-AM.asp?sid=gumtree

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Franschhoek

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Restaurant Manager – New Luxury Destination Restaurant Opening | Cape WinelandsLuxury. Seasonality. World-class culinary pedigree.A highly regarded niche wine estate in the Cape Winelands is launching an extraordinary new destination restaurant, led by a Michelin-starred chef and designed to become one of South Africa’s most sought-after dining experiences.Highly seasonal, intensely guest-focused, and operationally dynamic — this venue will demand exceptional leadership on the floor and a Restaurant Manager who thrives in world-class hospitality environments.This is an exceptional opportunity for an experienced leader ready to operate at the highest level within one of the country’s most distinctive wine and culinary destinations.The RoleSupport the F&B Operations Manager in running daily restaurant operations• Lead service on the floor during high-volume and peak seasonal periods• Deliver refined, personalised, and memorable guest experiences• Supervise, coach, and develop front-of-house teams• Ensure seamless service flow between kitchen and service teams• Assist with stock control, labour management, and operational efficiency• Uphold luxury service standards aligned to the estate’s brand and guest experience• Step into senior leadership responsibilities when requiredEssential Experience (Non-Negotiable)Minimum 2 years’ experience as a Restaurant Manager in a luxury, fast-paced hospitality environment• Applications not meeting this requirement unfortunately will not be consideredYou AreHands-on, polished, and guest-experience obsessed• Calm, organised, and thrive during busy service periods• A strong people leader who builds high-performing teams• Commercially aware with strong operational discipline• Passionate about fine dining, wine, and destination hospitality• Experience within luxury or award-winning dining environments is highly advantageousWhat’s On OfferCompetitive, performance-linked package• Opportunity to work alongside world-class culinary leadership• Career growth within a prestigious wine estate environment• Opportunity to be part of a flagship destination restaurant opening• Work in one of the most breathtaking Winelands settings in the countryIf you are ready to operate at the top tier of hospitality and be part of creating a world-class wine and dining destination — this is your moment. https://www.jobplacements.com/Jobs/R/Restaurant-Manager--New-Luxury-Destination-Restau-1262208-Job-Search-02-13-2026-03-00-16-AM.asp?sid=gumtree

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Stellenbosch

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Location: Franschhoek, Western Cape Position OverviewAn opportunity has become available within the company for an experienced and reliable Assistant Housekeeping Manager who will support the Hotel Management Team in supervising the Housekeeping team to achieve the strategic direction and annual plans for Housekeeping operations. Work Activities and Responsibilities:- Provide direction, oversight, and guidance to the Housekeeping Team, ensuring they are motivated and aligned with the hotels standards. - Facilitate communication and collaboration within the Housekeeping Team and across other departments. - Prepare weekly work schedules for the Housekeeping department based on the weekly forecast and allocate tasks to staff accordingly. - Check daily manning levels to ensure the department is adequately staffed at all times. - Inspect guest rooms and public areas to ensure that furnishings, facilities, and equipment are clean, well-maintained, and in good repair. - Implement and monitor departmental par-stock levels for chemicals, amenities, linen, and other items in collaboration with Hotel Management. - Monitor and control inventories for operating equipment, linen, stationery, guest supplies, cleaning supplies, and uniforms to maintain par stocks and control costs. - Identify areas where waste can be reduced, and financial savings made, and monitor service practices to achieve waste reduction targets. - Ensure that departmental training records are up to date and reflect all training conducted. - Implement and monitor an effective key control system for areas relevant to the Housekeeping Department, ensuring the safety and security of guests, staff, equipment, and supplies. Experience and Skills: - Minimum of 2 years of experience in a similar position within a 5-star luxury property - Impeccable communication skills both written and verbal - Leadership experience - Strong training skills and experience - Effective rostering abilities - Knowledgeable with the controlling of expenses and inventories - Ability to remain calm and professional under pressure Inherent Requirements:- Diploma in Hospitality - Valid driver`s license - High level of physical endurance - Preference will be given to candidates from Franschhoek and neighbouring areas https://www.jobplacements.com/Jobs/A/Assistant-Housekeeping-Manager-1263667-Job-Search-02-18-2026-04-20-08-AM.asp?sid=gumtree

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Franschhoek