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Results for guest in "guest" in Western Cape in Western Cape

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Location: Franschhoek, Cape Town Position Overview An opportunity has become available within the company for an experienced and reliable Guest Assistant who will provide exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operation standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach. Main Responsibilities: - Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve. - Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations. - Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out. - Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism. - Always uphold a neat and tidy reception desk. - Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready. - Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments. - Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff. - Weekly and daily reports must be completed as per front desk shift procedures. - Detailed PIT checks to be done on each shift and compared to guest details on Protel. - Highlight any maintenance issues or service deficiencies promptly to maintain the hotels standards. - Adherence to all health and safety regulations. Experience and Skills: - Minimum of 2 years of experience in the Front Office operations of a luxury hotel - Proficient in use of various well-known Property Management systems - Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance - Display a sense of urgency and dedication to meeting the needs and wishes of others - The ability to remain calm and professional when under pressure - Strong interpersonal skills - Excellent verbal and written skills - Must be professional and a team player - Sustainable quality and attention to detail Inherent Requirements: - Matric Certificate - Tertiary qualification in Hospitality Management or Tourism would be advantageous - Certificate in First Aid/Fire Fighting/Health and Safety, would be advan https://www.jobplacements.com/Jobs/G/Guest-Assistant-1263669-Job-Search-02-18-2026-04-20-08-AM.asp?sid=gumtree

Job Placements

Franschhoek

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La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is To give our Guests a complete experience and a perfect stay.MAIN DUTIES & RESPONSIBILITIESDeal with Guest queries (via phone, email and in person) and arrange assistance as necessaryProvide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & StellenboschPrepare for Guests’ arrival a day before the time, making note of any special requestsMonitoring our booking system, Opera and manage the Guest profiles and relay any information to other departmentsDeliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring they are handled timeously and accurately)Managing reservations for restaurant, tours and transfersAnswer and screen all incoming switchboard calls and deal with individual requests, messages and queries from GuestsLiaise regularly with agents on Guest experience on propertyMaintain communication with all other hotel departmentsAssist with ad hoc duties as requested by colleagues and ManagementDaily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providersPrepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc.Live and breathe the companys Vision, Purpose and Values statement.REQUIREMENTS & QUALIFICATIONSMust have at least 2 years’ experience in a 5* Hotel environment.Must have at least 2 years’ experience in a Front Desk role.Degree or Diploma in Hospitality Management.Knowledge of Property Management system Opera at Operator Level.Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook.Demonstrate excellent written and verbal communication skills.Proven job reliability, diligence, dedication and attention to detail.Ability to multitask with excellent time-management.Ability to work under pressure with strong admin skills.Ability to take initiative and make judgement calls.Ability to take the initiative and be a leader.Must be flexible and willing to work shifts.It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential https://www.jobplacements.com/Jobs/G/Guest-Relations-Officer--La-Residence-1203080-Job-Search-07-15-2025-02-00-16-AM.asp?sid=gumtree

7mo

Job Placements

Franschhoek