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About the roleReactive Engineers provide first and second-line technical support across multiple client environments, addressing incidents that cannot be resolved by the Service Desk. ResponsibilitiesReactive SupportProvide remote and onsite support to multiple clients as incidents are assigned.Respond to escalations from the Service Desk when issues exceed first-line capabilities.Troubleshoot hardware failures, network issues, and system outages across client sites.Maintain flexibility to support a wide range of environments and technologies across diverse industries.Adhere strictly to the daily scheduled calendar; request and update changes as needed.Escalate issues beyond scope or responsibility to the appropriate team or senior resource.Communicate all changes and updates to clients during maintenance or troubleshooting.Project InvolvementOffice 365 tenant and mailbox migrations.New user setups and onboarding across various systems.Server installations, network upgrades, and cloud service configurations.Participate in project planning and implementation phases as required.Cross-Site SupportManage incidents across multiple client sites without being assigned to a specific SLA client.Adapt quickly to a variety of technologies and industry verticals.Field Engineer Stand-InServe as a stand-in for onsite Field Engineers during periods of leave / absence.Ensure continuity of service and minimal disruption at client sites.Skills DevelopmentParticipate in Workplace Skills Plan (WSP) initiatives to pursue further studies and certifications.Maintain compliance for working on specific technologies (e.g., Microsoft tenants,cloud platforms) by achieving required certifications.Ticket Management & Site DocumentationAccurately update and manage ticket information.Contribute to site documentation by recording changes and updates during support tasks.Accurately update and manage ticket information.Contribute to site documentation by recording changes and updates during support tasks.Liaise with third-party vendors for hardware repairs and warranty claims.Assist internal teams with hardware repairs, upgrades, and testing in the workshop.Use the Daily Check-In System to log location when leaving company premises, enabling efficient dispatching.Maintain a reliable smartphone compatible with company software; remain reachable during working hours.Be available to travel to client sites at short notice; public transport is not acceptable due to the handling of valuable company stock.Uphold strict c https://www.executiveplacements.com/Jobs/R/Reactive-Engineer-1260220-Job-Search-02-07-2026-10-06-17-AM.asp?sid=gumtree

Executive Placements

Bo-Kaap

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Roles and ResponsibilitiesFulltime in OfficeReports to: Service Desk ManagerWorking hours: Hours of Work: 37.5 hours 9am-5.30pm Monday-Friday GMT (UK Time).Salary: R40 000 - R45 000 basic salary + Medical Aid, provident fund, income protector benefitsLocation: Cape Town (SA) Summary and purpose of the job:We are looking for a ServiceNow Managed Services Analyst, you will play a key role in maintaining the health, performance, and security of the Companies ServiceNow platform. You will carry out daily monitoring, resolve issues, support continuous improvement initiatives, and contribute to the optimisation of data, licenses, and features. This role offers excellent opportunities for technical development and exposure to a broad range of ServiceNow capabilities. Key Responsibilities include: Perform daily platform monitoring, health checks, and performance reviews.Deliver patching, plugin updates, and security reviews.Investigate and resolve incidents, defects, and platform errors.Support CMDB inspections, contributing to data quality and alignment with CSDM standards.Track and report on license consumption, highlighting optimisation opportunities.Contribute to the delivery of enhancements and backlog items for continuous improvement.Assist with governance and compliance activities, including MFA, access controls, and audit readiness.Research new ServiceNow features and modules, preparing recommendations for review.Support testing, documentation, and knowledge transfer as part of platform enhancements.Execute defined testing steps as part of UAT, and defect resolution, documenting results clearly. Candidate Requirements:Hands-on experience with ServiceNow administration or support.Understanding of ServiceNow ITSM modules (Incident, Problem, Change, CMDB).Knowledge of CMDB structure, data quality, and the CSDM framework.Familiarity with ITIL processes and IT service management.Strong problem-solving skills with attention to detail.Ability to work collaboratively in a team environment.ServiceNow Certified System Administrator (CSA) or working towards it. Employment DetailsEmployment Type:Permanent EmploymentIndustry:Technology CompaniesWork space preference:Work OnsiteIdeal work province:Western CapeIdeal work city:Cape TownSalary bracket:R 0 - 45000Drivers License:CODE B (Car)Own car needed:Yes https://www.executiveplacements.com/Jobs/S/ServiceNow-Managed-Service-Analyst-1255658-Job-Search-01-26-2026-04-08-01-AM.asp?sid=gumtree

13d

Executive Placements

Bo-Kaap

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Roles and ResponsibilitiesLocation: Cape TownNature: In OfficeWorking days: Mon - Fri (40 hours a week UK time)Salary: R25 000 with benefits, medical aid and provident fund About:As an L2 IT Support Engineer, you will play a key role in supporting colleagues both in the UK and SA with their technical IT needs, ensuring smooth and secure operation of our IT systems and services. You will work closely with our colleagues to understand their requirements and provide them with technical support and solutions to help them meet their goals. This role is ideal for someone with a solid foundation in IT support who enjoys troubleshooting, providing a first-class service, and working in a fast-paced, collaborative team. What you will be doing Providing 2nd line technical support to colleagues via phone, MS Teams, email and in-personDiagnosing and resolving hardware and software issuesManaging and maintaining end-user devices including desktops, laptops, mobile devices and peripheralsSetup and configuration of new equipment and onboarding of new usersAdministration of user accounts, permissions and access in Active Directory, Microsoft 365, and other internal systemsMonitoring and responding to service desk tickets in a timely and efficient manner against SLAsProviding regular updates to colleagues on the status of their technical issuesContributing to the development of new processes and procedures to improve the customer experienceConducting regular system maintenance and updatesCollaborating with the wider IT team and escalating cases where requiredEnsuring compliance with internal IT policies, procedures, and security protocols What success looks like in this role High levels of customer satisfactionFast and efficient resolution of technical issuesEffective collaboration with internal teamsAdherence to service level agreementsContinuous improvement of processes and procedures Skills and experienceProven experience in a technical support or helpdesk roleExperience working in an IT Support environmentExcellent verbal and written EnglishExperience with Microsoft Windows and Office suites, knowledge of macOS desirableFamiliarity with Microsoft 365, Active Directory, Exchange Online, Teams and SharePointKnowledge of basic networking principlesFamiliarity with helpdesk ticketing systemsAbility to prioritise and handle multiple activities at any given timeHighly organised with excellent time management skills and attention to detailAbility to work well in a teamUnderstanding of cybersecurity best practices is desirableWillingness to learn and stay up-to-date with the latest technologiesFlexibility to adapt to changing requirements Other qual https://www.executiveplacements.com/Jobs/L/L2-Support-Engineer-1256134-Job-Search-01-27-2026-04-08-35-AM.asp?sid=gumtree

12d

Executive Placements

Bo-Kaap

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Senior FX DealerTake ownership of a high-performing trading desk in a dynamic FX environmentForeign Exchange & Cross-Border Payments | Salary: Market-relatedAbout Our ClientOur client is a specialist foreign exchange and cross-border payments provider, assisting corporate and private clients with tailored FX solutions to meet their international transfer requirements. They are known for their client-focused approach, deep market expertise, and strong compliance culture within a fast-paced financial services environment.The business offers a collaborative and performance-driven culture, where experienced dealers play a critical role in driving profitability, client satisfaction, and long-term growth.The Role: Senior FX DealerReporting to the Head FX Dealer, the Senior FX Dealer is responsible for the performance of the trading book and the overall success of the FX desk across operations, sales, and profitability. The role combines active trade execution, risk management, client relationship management, and business development, with a strong focus on delivering value to clients while managing margins and compliance.Key ResponsibilitiesExecute FX trades accurately and timeously on behalf of clientsSecure competitive exchange rates while managing margins within agreed parametersMonitor global market conditions, economic events, and currency movementsAssess and manage market and exchange rate risk for clientsProvide clients with market insights, analysis, and house views when requiredEnsure full compliance with SARB Exchange Control, AML, and KYC requirementsBuild and maintain strong, long-term relationships with key clientsDeliver personalised service aligned to clients business and personal FX needsMeasure and manage client satisfaction through feedback and surveysProactively manage client relationships through regular calls and meetingsIdentify and execute cross-selling opportunities to existing clientsResolve client queries, complaints, and issues effectively and professionallyIdentify and evaluate new business opportunities through market researchGenerate leads from internal and external sourcesSupport Business Consultants with RFQs, pricing discussions, and market inputDevelop and maintain relationships with key stakeholders, clients, and partnersContribute to retention strategies and revenue growth initiativeshttps://www.jobplacements.com/Jobs/S/Senior-FX-Dealer-1254595-Job-Search-1-22-2026-5-12-24-AM.asp?sid=gumtree

17d

Job Placements

Bo-Kaap

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ENVIRONMENT:A leading Cloud Solutions company is on the hunt for a versatile and motivated Field Services Engineer to join their dynamic Field Services team. This role is ideal for a candidate with a strong background in unified communications, contact center technologies, and network engineering, who is passionate about solution deployment, integration, and automation. The Field Services Engineer will be responsible for the end-to-end delivery of their solutions, from planning and design to deployment, integration, and support. This includes on-site and remote installation, configuration, and troubleshooting of hardware and software, as well as the development of automated workflows and AI-driven solutions. DUTIES:Plan, design, and deploy unified communication and contact centre solutions for clients, including site surveys, needs analysis, call flow creation, and ensuring projects are delivered on time, within scope, and on budget.Install, configure, and test VoIP systems, contact centre platforms, associated hardware and software (both remotely and on-site), and perform project-related installations, moves, additions, and changes (IMACs).Design, configure, and support customer integrations with CRM systems, APIs, transcription tools, and virtual assistants. Develop and maintain workflows for process automation (e.g., using nn) and assist in the deployment of virtual assistants (e.g., using Flowise).Perform system administration tasks, including server cluster administration, system backups, and performance monitoring.Conduct proof-of-concept and pilot deployments to demonstrate solution value to customers.Provide expert troubleshooting and support for networks, servers, and telecommunications applications, acting as a point of escalation for the support desk.Create and maintain clear, comprehensive, and up-to-date documentation for all solutions, systems, and processes, including network diagrams, configuration guides, site documentation, and knowledge base articles.Define, map, and document installation processes and configuration items. Adhere to all company policies and procedures, including change management processes (preparing change requests and reporting on outcomes).Ensure all required site documentation is updated, signed off, uploaded, and handed over to the Support team.Actively knowledge-share with colleagues and provide training to end-users to ensure successful technology adoption.Interact closely with the project management team.Provide input for project scoping and planning. Provide frequent feedback to Project Managers (PM) on the status of installation activities (during the project cycle and on-site installation).Highlight any delays and issues with installation activities and identify any risks that may impact successful deployment.Include PM on correspondence with custome https://www.executiveplacements.com/Jobs/F/Field-Service-Engineer-1254586-Job-Search-01-22-2026-02-00-19-AM.asp?sid=gumtree

17d

Executive Placements

Bo-Kaap

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Roles and ResponsibilitiesReports to: Service Desk ManagerWorking hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly.Salary: R20 000 R25 000 basic salary + Medical Aid, provident fund, income protector benefitsLocation: Cape Town (SA) Summary and purpose of the Job:We are seeking an ambitious and customer centric individual to join our Voice Support Team. The successful candidate will need to be self-motivated and be able to work independently and as part of a wider team.Each day will bring different challenges from resetting passwords, resolving system outages proactively and reactively through to new system implementations.You will have experience of a customer facing support role and have experience to be able to resolve customer issues. You will need to be able to demonstrate an excellent customer service approach and ideally have experience of working with customers preferably from a technical support background. You will also be required to have great IT system skills and a good understanding of VoIP. Responsibilities (but not limited to):The extent of your duties will include but are not limited to:Answering incoming calls and electronic tickets raised by colleagues to resolve customer issues.Providing technical support via the telephone, tickets and email.Taking ownership of customer issues to resolution.Managing requests via our in-house ticketing system.Diagnose and troubleshoot technical issues, in accordance with job role performed.Research and identify solutions to software and hardware issues.Prioritise and manage several open tickets at one time, monitoring responses.Follow up with clients to ensure their Voice systems are fully functional after troubleshooting.From time to time, you may be required to work out of hours in the resolution of issues.Depending on knowledge increase you may be required to join the On Call Rota. The successful candidate will have/be:A good understanding of Voice Over IP (VOIP) on platforms such as but not limited to 8x8, Ringcentral, LGIPECs, Gamma etc.A team player and the ability to work with people of all working styles, backgrounds, experience, etc.An Eagerness to learn and develop and willing to go the extra mile.Reliable and approachable.Highly motivated, well organised, with the ability to work well within a team as well as independently.A customer focus and a strong can do attitudeExcellent interpersonal skills with the ability to communicate at all levels.Excellent problem solving and troubleshooting skills.Ability to explain technical jargon to clients in plain EnglishAbility to prioritise and handle multiple assignments at any given timeAbility to complete complex tasks and projects quickly, react with app https://www.executiveplacements.com/Jobs/V/VoIP-Engineer-1254448-Job-Search-01-21-2026-22-07-56-PM.asp?sid=gumtree

17d

Executive Placements

Bo-Kaap

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Roles and ResponsibilitiesReports to: Service Desk ManagerWorking hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly.Salary: R25 000 R30 000 basic salary + Medical Aid, provident fund, income protector benefitsLocation: Cape Town (SA) Our client is a UK-based Managed Services Provider with nearly 25 years of delivering IT support, cybersecurity, cloud, communications, and connectivity solutions. As part of continued growth, the company is expanding its technical operations in Cape Town to support its UK-based customer base. Job OverviewThe L3 Support Engineer is a senior escalation and troubleshooting role within an MSP environment, responsible for resolving complex technical incidents that cannot be resolved by L1 or L2 teams. The role involves deep technical troubleshooting and root cause analysis across servers, end-user hardware, software, Microsoft 365, Azure, Windows Server, virtualised environments (VMware/Hyper-V), networking (LAN/WAN, firewalls, VPNs), backup and security solutions across multiple customer environments. You will implement permanent fixes, recommend infrastructure and process improvements, and help reduce recurring incidents while providing guidance and technical leadership to L1/L2 engineers. The role requires strong experience in hands-on MSP support, customer-facing communication, and maintaining high service standards in a fast-paced, multi-client environment. Duties (include but not be limited to):Providing remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st & 2nd Line EngineersTaking ownership of complex issues to resolution providing technical support via telephone, email, and remote access.Overseeing remote monitoring escalation ticketsResearch and identify solutions to complex software and hardware issues.Provide in depth understanding of virtualised solutions, Cloud services such as Azure, Microsoft 365, Networking and firewalls.Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA events.Follow up with clients to ensure their IT systems are fully functional after troubleshooting.Ensuring customer processes and documentation are kept up to date.Mentor and provide guidance to other team membersStay current with emerging technologies and industry best practices to continually improve the IT environments. Minimum RequirementsA minimum of 5 years experience in an IT Service environmentHigh level of technical experience gained in a hands-on-roleExcellent verbal & written EnglishRobust influencing and interpersonal skills with the ability to communicate at all levelsAbility to prioritise and handle multiple assignments at any given timeBe flexible and able to commit the time required to get the job done in line with business needsIn depth W https://www.executiveplacements.com/Jobs/L/L3-Engineer-1253805-Job-Search-01-20-2026-10-07-49-AM.asp?sid=gumtree

19d

Executive Placements

Bo-Kaap

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"service desk jobs" in Cape Town

service desk jobs in Cape Town (31 results)

Results for service desk jobs in "service desk jobs" in Cape Town in Cape Town