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Results for Call Centre Jobs in Mamelodi in Mamelodi
1
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ROLE OVERVIEWThe Company is seeking a highly experienced Operations Manager with strong operational fundamentals and proven ability to implement and manage processes effectively.The ideal candidate will need to have a background in B2B environments, preferably within real estate, proptech, fintech, or similar sectors, and should be comfortable working with partners and support teams.Experience in customer onboarding, migrations, and building operational frameworks is essential. KEY RESPONSIBILITIESDevelop and maintain standard operating procedures (SOPs), training materials, ticketing systems, contracts, and order forms.Ensure operational readiness and efficiency across all business functions.Manage a growing team (initially four direct reports) and oversee future expansion, including roles such as training specialists and technical support.Collaborate with internal teams to streamline processes and maintain compliance standards. CANDIDATE PROFILEStrong operational expertise with hands-on experience in process implementation and team building.Ability to work in a technical environment without requiring deep technical expertise.Demonstrated success in operational readiness and customer onboarding.
https://www.jobplacements.com/Jobs/O/Operations-and-Client-Service-Manager-1242647-Job-Search-11-26-2025-10-35-11-AM.asp?sid=gumtree
1d
Job Placements
1
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Key Responsibilities:Recruit and register students across all programmes (B2B, B2C, and Seta-related).Conduct school and corporate marketing, presentations, and fieldwork.Advise prospective students and guide them through the registration process.Manage walk-ins, calls, and email queries effectively.Participate in career expos and student events.Maintain accurate student records and update databases.Represent the REGENT brand as a positive and professional ambassador.Minimum Requirements:Matric (Grade 12)Diploma in Sales/Marketing/Student services or related field (advantageous)23 years experience in sales, marketing, or student recruitmentExperience in an educational institution (advantageous)Valid drivers licenseSkills & Competencies:Excellent verbal and written communicationConfident presenter with great interpersonal skillsTech-savvy with MS Office, Zoom/Teams familiarityStrong sales drive, organisational and time-management skillsAdaptable, resilient, results-focused
https://www.jobplacements.com/Jobs/S/Student-Advisor-1244296-Job-Search-12-03-2025-04-35-41-AM.asp?sid=gumtree
2d
Job Placements
1
Minimum Requirements: Matric / Grade 12 certificate (compulsory)Working knowledge of Excalibur 4. Proficiency in English (additional languages are advantageous)Clear criminal and credit recordWillingness to work shifts, weekends, or public holidays if required (overtime not a given though, shifts are planned strategically)Basic computer literacy (Microsoft Office, email, etc.)Able to work on manual and predictive dialer campaigns.Experience Required:Minimum 5 years of experience with ABSA Cheque portfolios. Good basic knowledge of and exposure to the legal process, ability to educate customers.Very good phone etiquette and communication skills.Ability to deal with difficult customers and handle standard and general complaints.Strong listening and objection-handling abilities.Ability to work under pressure.Proven ability to meet collections targets on aged or non-responding debtHard working and honestMust be self-motivatedMust have a general understanding of client kpis such as recovery rates and activation rates (hit ratio).Skilled in negotiating settlements, payment plans and instalment increasesExperience with ABSA cheque portfolio and basic knowledge of DM is highly advantageousAbility to re-engage difficult or previously unresponsive customersStrong focus on Quality Assurance and used to an environment where calls are being screened by both the employer and client.Basic understanding of and compliance with Ensuring all actions comply with NCA, POPIA, and company policyFamiliar with off balance debt portfolios and basic understanding of charges, interest and fees raised on transactional accountsShow resilience and persistenceDisplay high emotional intelligenceStrong attention to detail (especially with notes and customer responses).Ability to maintain professionalism in team and with debtorsAbility to respond directly to customer queries and negotiate in writing (e-mails, messages etc. Please note that if you have not heard back from us within 2 weeks, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/R/Recoveries-Agent-Legal-Cheque-Portfolio-1243534-Job-Search-12-01-2025-04-16-33-AM.asp?sid=gumtree
4d
Job Placements
1
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Key Responsibilities:Recruit and register students across all programmes (B2B, B2C, and Seta-related).Conduct school and corporate marketing, presentations, and fieldwork.Advise prospective students and guide them through the registration process.Manage walk-ins, calls, and email queries effectively.Participate in career expos and student events.Maintain accurate student records and update databases.Represent the REGENT brand as a positive and professional ambassador.Minimum Requirements:Matric (Grade 12)Diploma in Sales/Marketing/Student services or related field (advantageous)23 years experience in sales, marketing, or student recruitmentExperience in an educational institution (advantageous)Valid drivers licenseSkills & Competencies:Excellent verbal and written communicationConfident presenter with great interpersonal skillsTech-savvy with MS Office, Zoom/Teams familiarityStrong sales drive, organisational and time-management skillsAdaptable, resilient, results-focused
https://www.jobplacements.com/Jobs/S/Sales-Advisor-1196714-Job-Search-06-23-2025-04-37-32-AM.asp?sid=gumtree
5mo
Job Placements
1
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A leading organisation is seeking a highly skilled and experienced Credit Operations Manager to oversee and optimise the performance of its collections department. The successful candidate will play a pivotal role in managing day-to-day operations, driving performance, minimising bad debt, and fostering a culture of continuous improvement and compliance.This is an excellent opportunity for a strategic and hands-on leader with a solid track record in managing large credit and collections teams.Key Responsibilities:Manage daily operations of a large collections call centre (approximately 200 agents) handling early-stage outbound and inbound collections.Ensure departmental targets for collections and delinquency are consistently achieved or exceeded.Maintain and continuously improve collections processes, systems, and performance metrics.Promote a culture of high performance and accountability, supporting staff through training, coaching, and performance development.Monitor absenteeism, lateness, attrition, and implement corrective actions where necessary.Conduct regular portfolio performance reviews and contribute to strategy discussions with senior management.Liaise with internal teams to improve efficiency and reduce bad debt exposure.Stay up to date with relevant legislation and technological developments to enhance operational outcomes.Lead recruitment and onboarding processes to ensure high-quality hires.Drive both technical and soft skills development initiatives for the team.Handle performance management and IR matters in line with company policies.Collaborate with Dialler and IT support teams to resolve issues and optimise strategy.Provide input into collections strategies and propose innovative improvements.Requirements:Matric (Grade 12) is essential.Minimum of 57 years experience in an operational Collections Manager role.At least 7 years experience within the collections industry with a proven ability to meet or exceed performance targets.Prior experience as a Collections Agent and/or Supervisor is advantageous.Deep understanding of collection methodologies and best practices.Strong background in team leadership, performance management, and operational planning.Proven track record of driving change, improving processes, and implementing strategic initiatives.Experience analysing reports and data to drive business decisions.Strong leadership and team management abilitiesExcellent time management and organisational skillsHigh attention to detail and accuracyStrong analytical and numerical aptitudeAbility to work under pressure and manage multiple prioritiesProactive approach with a continuous improvement mindsetExcellent communication, coaching, and problem-solving skillsAbility to convert data insights into
https://www.executiveplacements.com/Jobs/C/Credit-Operations-Manager-1202183-Job-Search-7-10-2025-5-48-29-PM.asp?sid=gumtree
5mo
Executive Placements
Ads in other locations
1
We are looking for a motivated member service representative to be the first point of contact for all membership-related questions, requests, and concerns. The member service representative's responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions.Member Service Representative Responsibilities:Answering phone calls and written questions, concerns, and complaints regarding membership.Providing information on membership fees, policies, processes, benefits, products, and services.Actively listening to members and identifying their needs.Recommending and cross-selling products and services to members and potential members.Investigating and resolving or escalating membership and payment issues.Assessing member eligibility and processing payments, applications, and requests.Documenting all inquiries and maintaining accurate membership records.Kindly email a cv to worksocialtech@gmail.com or WhatsApp 067 761 8853.Member Service Representative Requirements:High school diploma/GED.Excellent communication skills, both written and verbal.Good listening and interpersonal skills.Strong attention to detail.Computer literate.No Experience Needed, Training Offered.
2d
City Centre1
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The position will be responsible for the handling of priority queues within the Customer Care Email department, as well as assisting with our Social Media team. This position will be responsible for primarily handling Refunds, Priority Refunds, Dynamic Partners and other escalated situations. Primary ResponsibilitiesAnswering inbound communications via email and phone from customers, suppliers and partnersSocial Media responsibilities include the customer service aspect of our Facebook and Twitter accountsMaintaining refunds, priority, DP queues and escalationsWorking with suppliers to negotiate reasonable outcomes for customersProvide feedback on potential issues and follow up processesFlag any potential legal issues, or unresponsive suppliersMaintain SLA standards; including follow up timelineAssist in updating/altering templates and outgoing communications as neededStrong collaboration with Global Sales, Phones and Training departments.Email an updated CV to workstaffingforce@gmail.com or WhatsApp 069 898 4851.Qualifications & ExperienceNo Experience NeededStrong team player with the ability to work within a close environment.Positive, ‘can do’ attitudeStrong attention to detail.Willingness to take on project work when requiredStrong written communication skillsExcellent communication and time management skills.Proven problem solving skills.
7d
Eastern PretoriaSALES AGENT – FULL TIME Location: Pretoria, Soshanguve
Salary: Unlock R3,000 basic + monthly incentives
Start Date: January 2026KEY RESPONSIBILITIES:
Contact potential clients and explain debt mediation services
Achieve daily/weekly sales targets
Maintain professional communication with clients
Accurately capture client information
Follow up on leads and provide updates
REQUIREMENTS:
Matric
Strong sales and communication skills
Self-motivated and target-driven
Call centre/sales experience is an advantageHOW TO APPLY
Send your CV to:
Recruitment@assurancecreditc.co.za
Only shortlisted candidates will be contacted.
17d
Soshanguve1
We are seeking a professional and customer-oriented Call Center Customer Service Representative to join our team. This position responds to customer inquiries, provides information, and resolves customer complaints and issues. The ideal candidate delivers excellent customer service while maintaining exceptional professionalism and accuracy.Call Center Customer Service Representative Duties and ResponsibilitiesAnswer incoming customer inquiries and provide accurate informationRespond to customer complaints and issues quickly and professionallyProcess orders and paymentsUpdate and maintain customer account information and recordsFollow up with customers to ensure satisfactionAssist customers on product features and servicesTroubleshoot customer issues and provide solutionsEscalate unresolved customer issues to higher managementMaintain up-to-date knowledge of company products and servicesCall Center Customer Service Representative Requirements and QualificationsHigh school diploma or equivalentNo Experience NeededExcellent verbal and written communication skillsStrong problem-solving and interpersonal skillsAble to multitask and prioritize tasksProfessional and courteous demeanorAble to work in a fast-paced environmentEmail an updated CV at quintonsskillsdevelopment@gmail.com or WhatsApp 069 898 4851.
1mo
Eastern PretoriaSave this search and get notified
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