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LocationBryanston
- South Africa
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- Johannesburg
- Bryanston1605
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Duties: Client Consultation: Conduct in-depth consultations with high-end clients to understand their travel preferences, interests, and specific requirements.Customized Itinerary Design: Create highly personalized travel itineraries, including luxury accommodations, private transportation, exclusive experiences and dining reservations, tailored to each clients needs.Supplier Relationships: Develop and maintain strong relationships with suppliers to secure exclusive deals and experiences for clients.Destination Knowledge: Excellent South Africa and Regional knowledge required.Logistics Management: Ensure seamless logistics for each trip, including managing flight details, transfers and other travel arrangements.Client Communication: Excellent Communication skills within depth detail.Problem Solving: Handle unexpected issues or changes to travel plans with professionalism and efficiency, ensuring minimal disruption to the clients experience.Documentation: Prepare detailed travel itineraries, travel documents and other relevant information for clients. Quoting & Reservations: Acknowledge receipt of written requests received from agents and ensure quick turn-around timesRespond to written requests and provide written confirmations.Opening of client files according to company standards.Loading reservations on Tourplan.Ensure confirmation of services with suppliers.Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines and conditions of reservations.Arrange Meet and Greets as required.Handling and escalating client complaints.Manage MOD phone and queries as required. Payments & Account Queries: Ensure that clients invoiced for all services and invoices provided to clients timeously.Manage payments and Account queriesFollow up on paymentsLiaise with Finance department with regards to queriesEnsure payment conditions are strictly adhered toKeep Manager informed of possible problemsArrange pre-payments Financial Reporting: Explanation of variancesMargin Management (high & low)Reconciling of files Administration: Full understanding and follow-through of all divisional procedures and policies.Submit timeous reports as requested and adhere to deadlinesMaintain complete confidentiality with all company intellectual capitalEnsure that all documentation has been f https://www.executiveplacements.com/Jobs/S/Senior-Travel-Specialist-FITs-1258904-Job-Search-02-04-2026-04-03-55-AM.asp?sid=gumtree

16d

Executive Placements

Bryanston

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Duties: Data Integrity & System Maintenance: Ensure the data team adheres to the required structures of Tourplan, Extranet, and B2B.Tourplan Database System Audit maintenanceReview / analyse rate-loading errors and provide recommendations to management and team on a weekly basisMaintain and consistently review all supporting documentation for product loading and trainingAssist DTUing rates and policies for Botswana Tourplan NX when necessary Content Loading & Rate Management: Ensure Tourplan NX content is loaded according to pre-defined global standards.Assist in checking rates and policies (Tourplan NX and B2B) during peak seasons.Manage Extranet loading and ensure content is loaded according to pre-defined global standards.Loading of Scheduled tours ratesOversee and assist with Systems rate queries from brands / business units (Tourplan NX & B2B) via ticketing systemFacilitate rate importsEstablish the process of implementing AI Agents to improve departmental work processes i.e. Contract Comparison, rate checking Support & Training: Support all other brands Tourplan sites, loading teams with Tourplan NX / Extranet systems and processesAssist both Content Admin and Contracting teams with queries on how product should be loaded into the relevant system, escalating to BI & systems when neededWeekly Forum Training for Content Admin and Contracting Specialists with regard to Tourplan and Extranet loadingRun and drive weekly AI and automation meetings, sharing all progress with everyone in the forum. Reporting & Meetings: Submit a monthly report to your line manager on key reporting areas including but not limited to:Data Integrity & System MaintenanceContent Loading & Rate ManagementSupport & TrainingB2B forum feedbackSupplier Connectivity feedbackDelegate, follow up and review exception reports and provide feedback to management via weekly meetings and monthly reportsAttend and contribute to the B2B monthly meeting forum.Attend and contribute the Supplier Connectivity meetingPrepare Training for Forum Meeting/Training Session Requirements: Matric (Grade 12).A Travel/Tourism qualification.Rates and contracting understanding STO vs BAR rates, allocations vs freesell, seasons, specials, overrides, etc.Product knowledge, awareness of how tours, itineraries, transfers and accommodations are packaged.Tourplan NX / Tourplan TB proficiency.Database kno https://www.executiveplacements.com/Jobs/T/Tourplan-Systems-Support-Specialist-1258902-Job-Search-02-04-2026-04-03-55-AM.asp?sid=gumtree

16d

Executive Placements

Bryanston

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Duties: Sales & Itinerary Design: Design bespoke itineraries across Southern Africa (e.g. South Africa, Botswana, Zimbabwe, Zambia, Mozambique, Eswatini, Lesotho)Handle inbound enquiries from international trade partnersProvide accurate, creative, and well-presented proposals within agreed turnaround timesConfidently upsell experiences while maintaining value and guest satisfaction Operations & Booking Management: Manage bookings end-to-end: confirmations, amendments, reconfirmations, and final documentationLiaise with hotels, lodges, guides, transport providers and DMC partnersEnsure seamless handover to operations and support teams where applicableHandle high-value and complex FIT bookings with minimal supervision Supplier & Destination Expertise: Maintain up-to-date product and destination knowledge across Southern AfricaBuild and nurture strong supplier relationshipsNegotiate rates, allocations and added value where appropriateContribute to product development and itinerary innovation Quality Control & Problem Solving Ensure accuracy of costing and marginsProactively resolve issues and manage changes or emergencies professionallyDeliver a consistently high level of service aligned with brand standards Requirements: Matric / Grade 12Minimum 57 years experience as an inbound travel consultant/specialistProven expertise in Southern Africa inbound travelStrong knowledge of FIT travel, luxury and / or experiential travelExcellent itinerary-building, logistics and costing skillsExperience working with international source marketsHigh attention to detail and strong organizational skillsConfident communicator with excellent written and spoken EnglishExperience with Tourplan, WetuProficient in Microsoft Office / Google Workspace and applicationsComfortable working with Customer Rates Manuals and booking platformsExcellent South African and Regional geographic knowledgeStrong logistical knowledgeDestination-driven and detail-orientedCalm under pressure with strong problem-solving skillsCommercially aware with a service-first mindsetSelf-motivated, accountable, and collaborativeA desirable aspect would be Italian speakingA mature approach when dealing with peopleCapacity for dealing with employers and workers at all levelsConfidentiality, tact and discretion when dealing with peopleExcellent planning, organizational, and analytical skillsExcellent verbal and written communication skillsIntegrity and HonestyExcellent Problem-solving skills https://www.executiveplacements.com/Jobs/I/Inbound-Travel-Specialist-1258903-Job-Search-02-04-2026-04-03-55-AM.asp?sid=gumtree

16d

Executive Placements

Bryanston

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