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TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our professionals.Role/Purpose: Manages a safe, attractive and functional physical environment for all employees. In support of the department vision to create an exceptional workplace. Develops, implements, and maintains facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices, while at the same time working to reduce TTEC’s financial exposure. Core Responsibilities: Proactively manages complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison.Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business.Effectively leads and manages Facilities team, within the department’s SLA and KPIs standards. including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team and all critical equipment contractors.Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS).Establishes and manages Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate.Develops and maintains standards to manage relationships with facility related vendors such as Janitorial, Security, HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, and Fire Detection and Alarm System (FDAS). Conducts QBRS will all facilities related vendors.Effectively manages customer expectations and ongoing customer relations. Communicates status and timeline of facility maintenance projects, enhancements, and changes.Implement and communicate policies that will impact on safety and security to customers to include the Risk Management policies pertaining Information Security and Management System.Manages facility programs covering disaster preparedness and recovery and coordinates with headquarters division to implement company-wide Emergency Response Plan. Being the point of contact during a disaster situation to return safely to operations, requires to be available or have a designee to response in timely manner.Maintains and oversees facilities architectural drawings and floor plans. Ensures all constructio... https://www.ditto.jobs/job/gumtree/1167221734&source=gumtree

8mo

CallForce

Higgovale

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CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Social Media Team Leader. The Social Media Team Leader is responsible for managing a team of customer service social media specialist who are recovering poor service experiences for customers that rate Vodapay service surveys on the App, Tobi and live chat. Our ideal candidate should have strong leadership skills, a deep understanding of social media platforms, and the ability to adapt to the rapidly changing digital landscape. Additionally, creativity, analytical thinking, and the ability to manage and prioritize multiple tasks are essential for success in this role. Responsibilities Team Management: Supervise, lead, and mentor a team of social media customer service consultants. This involves setting team goals, providing guidance, conducting performance evaluations, and facilitating professional development.Audience Engagement: Monitor and engage with the audience on social media platforms, responding to comments, messages, and surveys. Encourage and train team members to provide excellent customer service.Analytics and Reporting: Track the performance of social media campaigns and content. Use data to adjust strategies and make data-driven decisions. Share performance reports with the team and senior management.Compliance and Guidelines: Ensure that the team adheres to industry regulations and internal guidelines related to social media use. This includes legal compliance, data protection, and brand consistency.Crisis Management: Be prepared to handle and mitigate social media crises or negative situations that may arise. Develop protocols for dealing with customer complaints, negative comments, or online reputation issues.Stay Current: Keep up with the latest trends and changes in the social media landscape. Adapt strategies and tactics to leverage new features and platforms as they emerge. Minimum Requirements Matric2+ years’ experience as a Customer Service Team Leader on social media/retails campaignsGood career track recordKnowledge of telecoms / Technology /Digital industry desirableExcellent written and verbal communicationProficiency in Excel and PowerPoint Become a vital part of a dynamic, passionate, and results-oriented team! https://www.ditto.jobs/job/gumtree/1455092542&source=gumtree

8mo

CallForce

Higgovale

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Infrastructure & Facilities Coordinator Description This position will serve to co-ordinate and undertake the effective functioning of the asset management processes based on required internal control measures, including co-ordinating the procurement of day-to-day goods and services for CallForce. MAIN AREAS OF RESPONSIBILITY ASSET Management ? Ensure that all assets are insured and damages to assets are claimed on time ? Ensure all assets are recorded and barcoded in the asset register ? Perform physical asset verification and submit reports. ? Establish the asset management capability of the organisation ? Monitor and review the capturing of all physical assets in the physical asset management register ? Monitor and review the allocation of assets in accordance with the relevant policy and procedures ? Manage the determination of the asset allocation according to policy and procedure of the organisation ? Manage capturing of asset information on the inventory list (room list) of the asset holder ? Make follow up on missing assets to ensure that they are accounted for ? Manage the performance of asset verification according to prescribed time frames, ? Compile reports on the state of assets, ? Manage the disposal/returns process. ? Follow asset management procedure for all assets delivered as per policy and procedure – updated asset registers at all times. ? Work Closely with IT and Finance managers and regularly update status and report on asset management progress. INFRASTRUCTURE ? Facilitate all Infrastructure related builds, repairs, changes and general office maintenance. ? Build a database of contacts for services and products for all regions. CPT, DBN & JHB ? Assist in any other Facilities related responsibilities as advised by the Infrastructure Manager ? Daily Floor walks in CPT – weekly with video call to JHB and DBN. ? Ensure that all lights are always in working condition, replace where necessary. ? Ensure that all Doors are locked and in working condition ? Maintain a Health and Safety compliant work environment PROCUREMENT ? Intermediate role, responsible for receiving all IT and Facilities related procurement requests (not limited to) ? Validate all procurement requirements based on available stockpiles held on each site ? Validate all procurement requests based on business justification and approval from a senior manager. ? Define procurement process and communicate to all business units ? Work closely with Finance on all procurement requests and ensure that all procured items are added to the asset lists once received and distributed and updated accordingly. ? ... https://www.ditto.jobs/job/gumtree/904943294&source=gumtree

8mo

CallForce

Higgovale

Financial Accountant - Six Month Contract

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Who are we: We are one of the leading Independent Power Producers (IPP) in Southern Africa. Who are we looking for: A Financial Accountant with a strong foundation in accounting principles and practices, particularly within the renewable energy sector. This person will play a vital role in maintaining accurate financial records and ensuring compliance with regulatory requirements for our renewable energy projects. What will you do: Maintain accurate and up-to-date financial records for renewable energy projects, including accounts payable, accounts receivable and general ledger entriesPrepare and process invoices, track payments and manage accounts payable and receivable for projectsPerform regular bank reconciliations to ensure accurate cash management and reportingAssist in the preparation of financial statements, including income statements, balance sheets and cash flow statementsCollaborate with the finance team to support the development and monitoring of project budgetsMonitor project expenses, review cost reports and identify cost-saving opportunitiesEnsure compliance with local tax regulations, including VAT, income tax and other relevant tax requirements specific to the renewable energy sectorAssist in the coordination of financial audits, prepare necessary documentation and liaise with external auditorsMaintain organised and comprehensive financial records, ensuring documentation is readily accessible for audits and reportingCommunicate financial information and insights to project managers, senior management and other stakeholders, tailoring reports to their needsStay updated with evolving regulations and standards within the renewable energy sector, ensuring the companys adherence What you need: Bachelors degree in Accounting, Finance or a related fieldA minimum of 3 years (or completed articles) of relevant accounting experience, with exposure to the renewable energy sector preferredProficiency in accounting software and Microsoft ExcelKnowledge of South African tax regulations related to renewable energy projectsStrong analytical skills and attention to detailEffective communication and interpersonal skillsAbility to work both independently and collaboratively as part of a teamAct with high levels of integrity and accountabilityAble to work overtime according to operational needsThe position is based at the offices of the company, but travel may be required occasionally https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MDc1NzQxNjg/c291cmNlPWd1bXRyZWU=&jid=1746079&xid=607574168

Ad Talent Africa

Higgovale

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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Cape Town. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives. Key Responsibilities: Talent Acquisition: Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions.Develop and execute effective recruitment strategies to attract qualified candidates.Source candidates through various channels, including job boards, social media, professional networks, and referrals.Ensure compliance with employment laws and regulations in the recruitment process. Screening and Selection: Review resumes and applications to identify qualified candidates.Conduct initial phone screenings and interviews to assess candidates qualifications, experience, and cultural fit.Coordinate and conduct in-person or virtual interviews with hiring managers. Candidate Assessment: Administer skills tests, assessments, and background checks as needed.Evaluate candidates technical skills, language proficiency, and suitability for specific roles. Offer and Onboarding: Extend job offers to selected candidates and negotiate compensation and employment terms.Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires. Qualifications: Proven experience as a recruiter, with at least 3+ years of experience in BPO or related industries.Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etcStrong knowledge of recruitment best practices, including sourcing techniques and assessment methods.Proficiency in using applicant tracking systems (ATS)Excellent communication and interpersonal skills.Ability to manage multiple recruitment projects and prioritize tasks effectively. As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role. https://www.ditto.jobs/job/gumtree/3979167985&source=gumtree

8mo

CallForce

Higgovale

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At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you! Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance. Key Responsibilities: Recruitment and Staffing: Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding. Onboarding and Training: Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success. Employee Relations: Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.Conduct exit interviews and analyse data to identify areas for improvement. Performance Management: Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development. Compliance and Policy Enforcement: Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance. Data Management: Maintain accurate and organized employee records.Generate HR reports and analyse data to inform decision-making.Keep up-to-date records of training and certifications. Qualifications: Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus. Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team. https://www.ditto.jobs/job/gumtree/374371439&source=gumtree

8mo

CallForce

Higgovale

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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business. Responsibilities: Training Program Development: Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns. Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques. Sales Coaching: Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback. Performance Evaluation: Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills. Sales Techniques: Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes. Product Knowledge: Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers. Compliance and Regulations: Educate on industry regulations, compliance requirements, and ethical sales practices. Documentation: Maintain accurate records of training sessions, attendance, and performance improvement plans. Continuous Improvement: Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum. Qualifications: 3+ years’ experience in sales training within a BPO or contact centre environment.Strong understanding of sales methodologies and techniques.Excellent presentation and communication skills.Ability to motivate and inspire sales teams.Patience and the ability to provide constructive feedback.Certifications in sales training or relevant field a plus. Benefits: Competitive salary and performance-based incentives. Professional development and ongoing training opportunities. Collaborative and supportive team environment. If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business s... https://www.ditto.jobs/job/gumtree/2803822592&source=gumtree

8mo

CallForce

Higgovale

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Higgovale in Higgovale (203 results)

Results for Higgovale in Higgovale