Higgovale Online Classified Ads | Gumtree Classifieds Higgovale

Clear All

Results for All Categories in Higgovale

Save

Salesforce Engineer We are on the lookout for a full-time Salesforce Engineer to be the technical lead of our Salesforce team. Our ideal Salesforce Engineer will be a Salesforce enthusiast and share our passion for technology and sustainable tourism. We are seeking a detail-oriented technologist who is ready for a challenge and will take our Salesforce platform to another level. As our Salesforce Engineer, you will be responsible for leading the development and deployment of new features and functionalities, as well as driving day to day maintenance of Salesforce, with constant re-prioritization and adjustments being made along the way. You will work on projects that impact the highest priorities of our technology roadmap and the business, while collaborating cross-functionally with multiple teams to deliver results that impact company-wide strategic goals. The right candidate will thrive in a high-functioning, fast-changing, and collaborative environment. This is a highly visible role that not only requires a proven ability to develop and maintain Salesforce, but it will also require to perform code reviews for other developers on the team and to lead efforts to launch programs and custom solutions that use Salesforce. As a Salesforce Engineer , your responsibilities will include, but will not be limited to: Lead the end-to-end process for Salesforce system administration and software development, from requirement gathering sessions with business leads, to design, development, documentation, testing, release of new features, and bug resolution for released feature setsAnalyse changes to Salesforce that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements and improve performanceCode review other developers working on the team working in SalesforceClosely partner with business stakeholders to conduct User Acceptance Testing (UAT) and sign off on successful implementations of featuresCollaborate with Head of Technology and Salesforce Manager to collect feedback, priorities, and ideas on Salesforce and translate these into a product roadmap for our Salesforce orgUse ClickUp to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product’s features and functionalitiesDevelop technical design specifications, deployment guide, release notes user guide documentations required for new in-house developed features or for Salesforce application (or 3rd party apps) featuresMaintain a governance model and change management process for SalesforceContinuously look for opportunities to optimise existing Salesforce code to improve overall performanceKeep up to date with all new Salesforce & Kaptio... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTE1NzM0NDc5P3NvdXJjZT1ndW10cmVl&jid=1513460&xid=1915734479

Higgovale

East Africa Sales Specialist - Travel Industry

Save

SKILLS & EXPERIENCE REQUIRED Experience in, and knowledge of East African safari sales – at least 5 years’ experienceExperience in a retail sales role for an African inbound operator – at least 10 years’ experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales and customer service skills (written & telephone), a service delivery mindset and a strong customer service focusTarget orientated, and experience of delivering results in a performance oriented and fast paced sales environmentStrong administration and organizational skills with great attention to detail with desire for continuous improvementExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredSelf-starter and the ability to work independently as well as within a broader team setupEnergetic and eager to learn SKILLS & EXPERIENCE ADVANTAGE Strong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g. HubSpot RESPONSIBILITIES & DUTIES Handling of safari requests on behalf of the company received from repeat or recommended guests via the company’s website and social media channels, corporate and charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of optionsCompile attractive tailor-made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for any feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best in class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basisReport any errors or issues to your line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as requir... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODAzNDE1NzcxP3NvdXJjZT1ndW10cmVl&jid=1222475&xid=2803415771

Higgovale

Lifestyle Manager (Norwegian Speaking) - Travel

Save

Key Responsibilities Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option Requirements Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreException... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDcxNDAzNzQ/c291cmNlPWd1bXRyZWU=&jid=377166&xid=707140374

Higgovale

Portuguese Customer Support - Online Gaming Indust

Save

Must have South Africa Citizenship or Permanent Residency Hybrid working Model - 3 days Office / 2 days home Job Description An established International Contact Centre online gaming company in Cape Town CBD, is looking for a Portuguese-speaking Customer Service Agent to join their international team. This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry. Key Performance Areas: Identify the needs of the end userAnswer chats, calls, and respond to emails in the Portuguese languageResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessary Your duties will include but not limited to: Promotion driven interventions, inbound (and/or outbound when required)Financial information, gaming advice, and review for additional offers, proactive value addsCustomer relationship building and management by maintaining customer notes and paying attention to customer cuesResponding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social mediaYou will be required to stay abreast with customer centre SLAs as teamwork will be required to maintain and exceed the expectations set.Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required) Knowledge and Skills: Strong customer service skills; ability to create rapport with customers, via telephone, live-chat, and emailFluent in spoken & written English/Portuguese (mother tongue level)Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to read between the linesExcellent organization, multi-tasking and time management skillsA proven ability to see problems through to their resolutionAn excellent history of attendance and adherence to work schedulesDemonstrated literacy in MS Office (Outlook, Word and Excel)Prioritize tasks in a busy environmentProven passion for customer service and excellent CRM skillsPro-active, organi... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDQwNTI4MDgzP3NvdXJjZT1ndW10cmVl&jid=1316483&xid=4040528083

Higgovale

Save

Basic Function This role is primarily responsible for front-line hiring for Voice & Non-Voice processes at the executive & support level in the organization Essential Functions Ensure that the process transactions are processed as per policy / proceduresEnsure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the quality of transaction is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesEnsure adherence to Company Policies and Procedures The performance parameters include the following: Meeting set targets on a monthly basisOffer to Joining Ratio of the Offers madeQuality of candidates hired and on-boardedNumber of defects against number of Offers made100% adherence to compliance requests and policyDeliver on intakes within timelines and at high quality levels Primary Internal Interactions Team for the purpose of coordinationAssistant Manager for escalations, unresolved issues, appraisals and reviewsManager for solving the issues unsolved by the immediate supervisorOperations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposesCustomer Experience Analysts and Trainers for the purpose of Voice Capability assessments Primary External Interactions Vendors for: Hiring candidates, Lining up candidates for interviews and also assessing their performance Timeous feedback to vendors around candidate success and offer opportunities Giving Advertisements Preparing promotion material Excellent communication with external candidates around feedback Skills Process Specific Skills - Interviewing skills - Feedback skills Soft skills (Minimum) - Excellent Communication skills – written and oral - Should be confident and willing to work in shifts and travel Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment - Computer proficiency – MS Office Soft Skills (Desired) - Self starter - Good Listening skills - Dependable - Matured to carry out assessments Education Requirements Minimum MatricQualification (or working towards) in related field will be preferred Work Experience Requirements Minimum 12 months of work experienceVolume Recruitment Experience in a BPO/agency environment will be preferredhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTc4NjA0OTQxP3NvdXJjZT1ndW10cmVl&jid=377548&xid=2578604941

Higgovale

Travel Product Trainer (Africa Leisure Travel)

Save

Role Our company owns and manages prime properties in many regions across Africa and has plans to expand its global footprint. As a business we rely on the experience and quality of our camp offering and the knowledge of our reservations and sales teams to close sales. Doing this allows us to strive towards our vision. The role of the Product Trainer is to enhance the reservations and sales teams’ knowledge of the regions, concessions, camps and experiences offered across our unique portfolio. Furthermore, the Product Trainer will play a key role in fostering a culture where continuous learning is encouraged. A key objective for the incumbent will be to align the training content with the unique selling points and differentiating features of each of our properties as well as those of the services we offer and our touring services. This is key from the perspective of ensuring that there is a consistent message that resonates throughout the business and can be shared with external partners Responsibilities Responsible to create, manage and deliver detailed training on the company’s products and services. This includes our camps, our touring services and transport services.Ensure that staff are aware of where they can access product-specific information.Work closely with the Head of Reservations, Reservations Managers and Reservations Operations Managers to drive a targeted Product training program within the reservation teams.Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training based on annual sales patterns.Work closely with the sales team to ensure that everyone in the sales team is promoting the same Unique Selling Points (USP’s) for all of our camps and services.Train new staff on all our camps and the regions within which we operate.Implement holistic product training modules incorporating aspects of eco-tourism, hospitality, sustainability, wildlife and community influences.Training will need to be of a detailed nature so as to highlight the unique aspects of our camps and the areas within which we operate. The camp training will need to cover topics such as:USP’s of the campTopography and habitats of the areaDetailed overview of fauna and flora highlighting key speciesCommunity involvementPurpose and impactAccessCompeting and complementary productsOutside of the product specific training, foster a culture that promotes a passion for wildlife and conservation in general. Training Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl.Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and a... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODc4NTU1MjQyP3NvdXJjZT1ndW10cmVl&jid=1316489&xid=2878555242

Higgovale

Head of Partner Travel Services (Hospitality/Touri

Save

The Role / Purpose As the Head of Partner Travel Services, you will lead the building of a new business line within the Group that is founded on the Group’s leading position across tailormade safari travel, customer experience and technology. The role encompasses the definition, negotiation and delivery of service propositions focused on high end tailormade travel to ancillary partners that bring closed audience groups (e.g. banks, loyalty programs, etc). You will work closely with other executives and key stakeholders in the wider Group to plan, build and execute upon the roll out of this new business. This is an opportunity to head up a newly formed business and lead it upon a path of successful growth. A successful implementation of the Partner Travel Services Desk will result in a significant increase of the overall commercial scale of the Group and bring its positive impact ambition to new target audiences. Key responsibilities include: 1. Key responsibility for overall planning and execution of the Partner Travel Services including roadmap, budgeting and day-to-day-management2. Bringing already established partnership opportunities to fruition through refining of the proposition, commercial model and negotiation, and successful onboarding3. Establishing the detailed operational model with other parts of the Group in terms of service delivery and operations, and monitor performance thereof4. Account management of all partner relationships5. Successfully project manage the various requirements and resources across the Group to deliver an exceptional proposition on time with clearly aligned partner expectations 6. Contribute to overall budgeting and investment planning within your relevant area7. Work cross-functionally across our technology and business operations to enable operations for the Partner Travel Services Desk As a successful Head of Partner Travel Services you will create significant direct impact, bringing the Group’s leading integrated commercial and impact propositions to new, highly relevant audiences in conjunction with high profile partners. This further supports our vision of reimagining Responsible Travel and Positive Impact together. Experience Proven track record of having built up a new business / division / business unit – a start-up mindset • Partnership relationship and commercial contracting expertise (beyond standard tour operator contracts)• Partner and Account management expertise and experience• 4* + safari travel experience (understanding of destinations, products, experiences in the safari niche space, logistics and client expectations) Requirements / Skills and Competencies Strong people’s person / networker / relationship builder•... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDU4NzM1MTc1P3NvdXJjZT1ndW10cmVl&jid=1506840&xid=2458735175

Higgovale

Save

QUALIFICATIONS NEEDED Diploma or university degree in the field of computer engineering, computer science, or information systems with 3-5 years’ experience in the field. NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE At least 3 years’ experience in functional area(s)Knowledge on how to scope, implement, maintain, and support IT security, measures, services, and projectsStrong understanding of IP, TCP/IP, and other network administration protocolsUp-to-date detailed knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes, and the development of new attacks and threat vectorsAbility to recommend additional security solutions or enhancements to existing security solutions to improve overall enterprise securityKnowledge on the deployment, integration, and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically KEY DUTIES & RESPONSIBILITIES OF THE ROLE Maintain operational configurations of all in-place security solutions as per the established baselinesMonitor all in-place security solutions for efficient and appropriate operationsParticipate in investigations into problematic activityParticipate in the design and execution of vulnerability assessments, penetration tests, and security auditsProvide on-call support for end users for all in-place security solutionsExperience with cloud data managementExperience documenting and maintaining configuration and process informationKnowledge of applicable data privacy practices and lawsVirtual private cloud operationsEnsure the confidentiality, integrity and availability of the data residing on or transmitted to/from/through enterprise workstations, servers, and other systems and in databases and other data repositoriesEnsure the enforcement of enterprise security documentsSupervise all investigations into problematic activity and provide on-going communication with senior managementSupervise the design and execution of vulnerability assessments, penetration tests and security auditsPerform regular security awareness training for all employees to ensure consistently high levels of compliance with enterprise security documentsEngage in ongoing communications with peers in the Systems and Networking groups as well as the various business groups to ensure enterprise wide understanding of security goals, to solicit feedback and to foster co-operation https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODQ2NzY3NTE2P3NvdXJjZT1ndW10cmVl&jid=370515&xid=1846767516

Higgovale

Save

The Product Owner (PO) is a member of the Agile Team responsible for defining Stories and prioritising the Team Backlog to streamline the execution of business priorities while maintaining the conceptual and technical integrity of the Features or components for the team. The PO works with stakeholders to identify and organise the steps required for the next iteration. The PO will then meet with their team to refine the process, identify areas for improvement, and support the sprint. The PO makes sure all parties are informed about what is going on, when it’s going to happen, and how it’s going to impact them. Key Responsibilities Collaboration with business stakeholders Collaborates with all business stakeholders to arrive at the vision, goals, priorities and business objectivesSpends time in business units to ensure understanding and alignment of business needs and directionCrafts the definition of Ready and Done with the teamBuilds trust with business to make decisions around the productWorks with business stakeholders at their need for level of detail and involvementFacilitates collaboration between the right stakeholders to ensure sound decision making Defining the Product Vision, Goals, and Measurement (collaborative process) Brings together and takes ownership of the product vision and communicate this to the teamMaps out customer journeys, business processes and their associated performance metricsDetermines Business objectivesIdentify product domain boundaries and grow relevant product domain knowledgeEnsure product build is in line with systems architectureNegotiates and takes ownership of product goalsMeasures the inherent and commercial value created by the product over time, especially after deploymentsEnsures alignment between all business stakeholders and IT in vision and goals Managing the Product Backlog Calculates/understands the value and risk of items and manages this accordinglyPrioritises the product backlog in order of value, risk or business importance in collaboration / consultation with business owners / stakeholders and the development teamEnsures the backlog is visible to all stakeholdersActively involved in product backlog refinement (With entire team and at times business)Actively creates clarity to the level required (based on context of the team) and leverages the team to create clarity tooGuides and ensures clarity at least 2 sprints ahead of time for the sprintsBalances the conflicting needs of all stakeholders across the business product owners, IT and any other stakeholdersNegotiates change requests when required within ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDEyMjk4MDEzP3NvdXJjZT1ndW10cmVl&jid=1142910&xid=2412298013

Higgovale

Save

Urgently in need pf Data Analyst As a Data Analyst, your responsibilities will include, but will not be limited to:? Strategise and identify ways of improving the overall quality of the data? Develop, implement and enforce data quality best practice guidelines,processes, policies, procedures, productivity standards, providing trainingand resolving operational problems.? Provide analytic and project management support to data qualityinitiatives? Determine business impact level for data quality issues? Provide accurate and appropriate interpretation of data, applyingknowledge to evaluation and analysis.? Analyse data for compliance to design specification (source-to-target) andexpected/anticipated behaviours, identifying quality issues andrecommending solutions? Perform root cause analysis on data issues and recommend data qualitycontrols and long term solutions to resolve gaps/issues.? Review, enhance, and update documentation workflows? Review SQL/ETL code to identify sources of data and the accuracy andcompleteness thereof.? Assist with the improving automated data quality processes and alerts ondata sets and reports.? Actively communicate to internal and external stakeholders or customerson quality issues with regards to the way data is collected, stored,processed or used. ? Assist business teams and management with the development andimplementation of operational metrics, dashboards and reporting RequirementsOur ideal Data Analyst will possess:? BA/Bcom/BsC in Engineering, Statistics, Computer Science, Mathematics,Business or related field.? 1-3 Years as Analyst or experience in Data Quality Management/Validation.? 1-3 Years experience in ETL Scheduling & Migration (preferred Pentaho /Talend).? 1-3 Years experience in MySQL/SQL.? 1-3 Years experience in Tableau.? 1-3 Years experience in Google Suite + Microsoft Office. Knowledge of the following will be advantageous:? Basic Knowledge of Salesforce? Ability to work with both technical and non-technical business owners toget things done.? Strong communication in order to liaise with key stakeholders such as themarketing and sales teams or the Tech team.? Problem solving and diagnostic acumen, strong analytical mind-set.? Acute attention to detail and organisational skills in order to prioritise tasksand relay insights to members of the leadership team.? Ability to self learn to develop required skills. Contact Person James Knoll James@abcworldwide.com Business WhatsApp - 074 644 4500 https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTk3MDc1MDY3P3NvdXJjZT1ndW10cmVl&jid=1320002&xid=1597075067

Higgovale

Save this search and get notified

when new items are posted!

...

Higgovale

All Categories in Higgovale (1,121 results)

Results for All Categories in Higgovale