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Results for call centre jobs in Admin jobs in KwaZulu-Natal
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Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent position has become available within the support centre.
Responsibility:The successful candidate should possess the following:
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Accurate capturing of client registration forms, and registration of pre-paid electricity meters
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Customer service / call centre / general administration experience
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Customer Service Agent – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: CustomerSupport070923 Consultant Name: Recharger Recruitment
5d
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Looking for an administrator with previous experiences.
Send your CV with a photo.
The following individual must have the following keys.
1. Must know Microsoft office very well.
2. Have management skills with the ability to learn more.
3. Must be able to think outside the box when a task has been handed to you.
4. Always think from a company perspective and not your own perspective.
5. Must be fluent in English and if another language bonus.
6. Must know how to work with finances.
7. Must always have a positive outlook on things.
8. Willing to do extra when asked to do something.
9. Always well groomed.
10. Between the age of 23 and 36 years old
11. Must have a Valid code 8/ code 10 Drivers licence.
Please only email me on martin@bestpartner.co.za , I will not answer any calls or watsapp, I'm only looking at the CV and the qualifications with a picture and a motivated message. (55 Gillespie street south beach)
Salary R5000
5d
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As the main front of house expert this vacancy would need a 1st Class & 5* customer service skills. As their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. This firm has excellent benefits offered including great bonus and private health, gym membership, season ticket loan, private dental. Reception Duties: Overseeing the switchboard and being the firms ambassador for some incoming calls Screening telephone calls and forwarding messages Meeting and greeting in a warm, friendly manner to clients, staff and visitors Utilising the meeting room calendar / meeting room software Setting up conference callsOverseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times Booking lunches, liaising with hospitality teams for drinks and lunches for guests Keeping check on office supplies and ordering if necessary General administration (photocopy, fax, scanning) Sorting and distributing post daily and ordering couriers Assisting PAs and Directors where possible Booking Travel and Accommodation Other ad hoc duties as requested from time to time Requirements:Previous not neccessaryWonderful communication and administration skills Able to successfully communicate at the highest level Ability to prioritise and have attention to detail Ability to work in a fast paced and challenging environment Excellent telephone manner, well presented and polite A team player Knowledge of MS Office.Hours: 8.30 am to 17.00 - Monday to FridaySend CV to: kzn@ncvision.co.za
1mo
Ads in other locations
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THETHA CONNECT has an opportunity for the position of a Receptionist Agent. This position is situated in the Thetha Connect office, Hermanus, Cape Town. We are a fast paced and established business, seeking a motivated contact center Receptionist a Great team player with an Interactive personality.Our Company is growing and we are looking for more staff, do you qualify?MAIN PURPOSE:The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.KEY RESPONSIBILITIES:Handle high pressure inbound and outbound calls professionally and effectively. Provide exceptional Customer service and support.Maintain accurate records of Customer interactions.Be quick when capturing information on our Database.Operate Customer related information systems to the required standard plus maintaining accurate and secure records.Follow clear instructions and guidelines informing and processing the requirements of callers and Client instructions, whilst correctly directing enquiries and calls.Provide accurate information on a Database as well as to the client.Provide accurate information to ensure consistency across the organization and provide a reliable and trustworthy Customer service.REQUIREMENTS:Excellent verbal communication in English 2nd language an advantageTyping essentialStrong interpersonal and problem solving skillsAbility to multitask and work in a fast-paced environmentComputer knowledge and familiarity with CRM systemsMust have reliable transport to and from workSolid experience as a Customer service advisor*Medical knowledge an advantage but not essential*Previous experience in Call Centre will be an advantageHigh stress tolerance Adapt to change quickly, in a fast-paced environmentJOB TYPE:Full TimeWe would like to meet you. We offer all on-board training.Please send your application to hire2024@thethaconnect.co.za and management@thethaconnect.co.za.This advert will be valid until Friday 26 April 17h00.
3d
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The Contributions Manager is responsible for the overall management of the contribution department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Contributions Manager reports to the Head Administration.
AREAS OF RESPONSIBILITIES
Meet production standards in terms of quantity and quality.
Liaise with employers and service providers both written and verbal.
Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.
Coordinate and monitor all contribution related activities which includes monthly contribution cycles, ad hoc contributions, data maintenance and client enquiries.
Ensure all funds comply and is administered according to the rules, policies, legislation, administration procedures and the service level agreements applicable to each fund.Identify, develop, enhance and implement policies and procedures that are relevant to the contributions department.Follow up on audit findings and recommendations.Compile job descriptions for all levels within the contributions department.Set and agree performance areas with staff and manage employee performance.Delegate work to staff.Coordinate departmental leave.Compile accurate reports required by management in the required format.Any other duties as determined by the Head: Administration.
RECORD KEEPING AND FILING
Keep all email correspondence for future reference
QUERY RESOLUTION
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.Report any irregularities to the Head: Administration.Monitor escalations and complaints and recommend preventative measures.
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Select, assign, lead and manage peopleTrain, mentor and coach staff.Maintain staff relations.
RELATIONSHIP MANAGEMENT
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational e...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODYyNDcxMTkxP3NvdXJjZT1ndW10cmVl&jid=1173143&xid=1862471191
5d
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ROLE
The Claims Administrator is responsible for the accurate and timeous processing of death claims within the agreed service level between SALT EB and the Fund and meeting production standards.
The duties include processing claim payments, requesting information, responding to queries and assisting Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers.
KEY ACTIVITIES
Perform all death claims related activities which include - claim processing, responding to claims related queries and complaints.Application of fund rules, policies, legislation, administration procedures and the service level agreement when processingMeet production standards in terms of quantity and quality.Liaise with employers and service providers.Attend to the fund central mailbox and respond to queries within SLA.Any other duties as determined by business needs and participate in all organizational events as required.
RECORD KEEPING AND FILING
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.Ensure the bank details are accurately captured onto the members record and verified by the bank.Print all relevant documentation, collate in required format and submit for quality assessment.
QUERY RESOLUTION
Attend to all email and telephonic queries.Assist Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until query is resolved.Support a positive and responsive climate for client query resolution.Verify member statement and exit audit report for accuracy. Ensure the automated switch out of investment into bank was processed and the total number of units is zero.Apply for a tax directive on the calculated benefit.Apply the correct dates for calculations and benefit accrual.Prepare the payment requisition.Perform all claim related activities which include claim processing cycle, attending to queries and complaints.Communicate with beneficiary fund administrators and provide relevant information within SLACorrect application of the fund rules, policies, legislation, administration procedures and the service level agreement applicable to the fund.Meet production standards in terms of quantity (process 40 claims per day) and quality (less than 2.5% error rate).
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Car...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjE0NDM5OTkxP3NvdXJjZT1ndW10cmVl&jid=1157547&xid=2214439991
5d
Job Opportunity: Debt Collection Call Centre AgentAre you ready to join a dynamic team and excel in the field of debt collection? We are seeking dedicated individuals to fill the role of Debt Collection Call Centre Agent at our esteemed company.Position:Debt Collection Call Centre Agent Location: Cape Town, Western CapeSalary: R4000 basic salary, with a potential to earn up to R500 in productivity and attendance bonuses, along with uncapped commissions.Key Responsibilities:- Contacting debtors via phone calls to negotiate payment plans and arrangements.- Utilizing persuasive communication skills to encourage debtors to fulfill their financial obligations.- Maintaining accurate records of all communications and interactions with debtors.- Adhering to all relevant laws and regulations governing debt collection practices.Requirements:- Minimum of 6 months experience in debt review, removal, and debt mediation.- Fluency in English and at least one of the following languages: Xhosa, Afrikaans, Zulu, Venda, or Sepedi.- Excellent negotiation and interpersonal skills.- Ability to work efficiently in a fast-paced call center environment.- Strong attention to detail and ability to maintain confidentiality.Why Join Us?- Competitive salary with performance-based bonuses and uncapped commissions.- Opportunities for career growth and advancement within the company.- Supportive and collaborative team environment.- Comprehensive training provided to enhance your skills and knowledge in debt collection.If you meet the qualifications and are eager to make a positive impact in the debt collection industry, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and language proficiency. Join us in helping individuals achieve financial freedom while advancing your career in debt collection.Email: info@digibar.co.za
6d
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Job description
job title: financial advisor
location: throughout south africa (remote)
about us: legacy wealth management is a leading financial services company committed to providing top notch wealth estate management solutions to our clients we pride ourselves on offering exceptional opportunities for growth and development in the financial industry
position overview: we are currently seeking candidates for financial advisor positions this role offers full training and support, making it an excellent opportunity for individuals looking to start a career in finance
key responsibilities:
provide comprehensive financial advisory services to clients, helping them achieve their wealth management goals
conduct in depth financial analyses to assess clients' needs and develop tailored financial plans
educate clients on various insurance products, and retirement planning strategies
build and maintain strong client relationships through proactive communication and personalized service
stay updated on industry trends, market developments, and regulatory changes to provide informed recommendations to clients
requirements:
own vehicle
own laptop tablet
martic certificate
no criminal record
no previous experience in finance required
strong communication and interpersonal skills
motivated self starter with a passion for helping others achieve financial success
ability to work independently and as part of a team
excellent organizational and time management skills
must be located in south africa and legally eligible to work
additional information:
r e5 is a benefit but not a requirement
this is not a call center or telemarketing position; it is a full field agent role
full training will be provided to successful candidates
to apply, please reply with your name, and contact information to this email address
join our team and embark on an exciting journey in the financial services industry apply now to take the first step towards a rewarding career as a financial advisor!
7d
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We are accepting applications from upstat person who are knowledgeable in filling, bookkeeping and any other admin work. Employment is on voluntary basis and full training will be provided. If interested, please attached your CV to proctor@scientology.net or call 021 426 0904
13d
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We are accepting applications from upstat person who are knowledgeable in filling, book keeping and any other admin work. Employment is on voluntary basis and full training will be provided. If interested please attached your CV to proctor@scientology.net or call 021 426 0904
13d
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We’re growing and want you to be a part of our journey.Administration AssistantWe are seeking an Administration Assistant to support our pension scheme administration service. You will be required to support the administrators by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), following processes, updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely ensuring work is delivered to a high standard at all times.The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially.No prior pension administration experience is needed as all training will be provided.The ideal candidate will already have experience of working in an office environment, have excellent customer service and computer skills and be able to process work to a very high standard.Key ResponsibilitiesOpening and processing post.Scanning and indexing documents and digital images.Answering in-bound calls and resolving queries.Prioritising work to ensure delivery in accordance with client Service Level Agreements.Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required.Maintain a culture which reflects Isio's values and puts the member at the heart of all activities.Keeping up to date with procedural, technical and scheme changes.Participation in ad-hoc administration projects/exercises.Identifying and recording non-core fee events.Liaising with contacts to maintain and build strong client relationships.Key skills and experienceStrong numeracy skills.Strong literacy skills.Strong data input skills.Strong MS office skills.Previous office experience.Contact or Call Centre experience. (Desirable).Hours: 9am to 5pm - Monday to FridaySend Application To: careers@recruitmentguru.co.za
1mo
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