Administration Assistant

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Administration Assistant

We are seeking an Administration Assistant to support our pension scheme administration service. You will be required to support the administrators by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), following processes, updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely ensuring work is delivered to a high standard at all times.

The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially.

No prior pension administration experience is needed as all training will be provided.

The ideal candidate will already have experience of working in an office environment, have excellent customer service and computer skills and be able to process work to a very high standard.

Key Responsibilities

• Opening and processing post.

• Scanning and indexing documents and digital images.

• Answering in-bound calls and resolving queries.

• Prioritising work to ensure delivery in accordance with client Service Level Agreements.

• Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.

• Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required.

• Maintain a culture which reflects Isio's values and puts the member at the heart of all activities.

• Keeping up to date with procedural, technical and scheme changes.

• Participation in ad-hoc administration projects/exercises.

• Identifying and recording non-core fee events.

• Liaising with contacts to maintain and build strong client relationships.

Key skills and experience

• Strong numeracy skills.

• Strong literacy skills.

• Strong data input skills.

• Strong MS office skills.

• Previous office experience.

• Contact or Call Centre experience. (Desirable).