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OVERVIEW
The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Center, Claims team, employers and external service providers.
AREAS OF RESPONSIBILITY
Key Activities
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organisational events as required.
Record Keeping and Filing
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Center, Claims team, employers and external service providers to resolve queries.Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releasing, Year ends & Benefit statements
Relationship Management
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, dev...
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The Contributions Manager is responsible for the overall management of the contribution department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Contributions Manager reports to the Head Administration.
AREAS OF RESPONSIBILITIES
Meet production standards in terms of quantity and quality.
Liaise with employers and service providers both written and verbal.
Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.
Coordinate and monitor all contribution related activities which includes monthly contribution cycles, ad hoc contributions, data maintenance and client enquiries.
Ensure all funds comply and is administered according to the rules, policies, legislation, administration procedures and the service level agreements applicable to each fund.Identify, develop, enhance and implement policies and procedures that are relevant to the contributions department.Follow up on audit findings and recommendations.Compile job descriptions for all levels within the contributions department.Set and agree performance areas with staff and manage employee performance.Delegate work to staff.Coordinate departmental leave.Compile accurate reports required by management in the required format.Any other duties as determined by the Head: Administration.
RECORD KEEPING AND FILING
Keep all email correspondence for future reference
QUERY RESOLUTION
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.Report any irregularities to the Head: Administration.Monitor escalations and complaints and recommend preventative measures.
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Select, assign, lead and manage peopleTrain, mentor and coach staff.Maintain staff relations.
RELATIONSHIP MANAGEMENT
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational e...
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The Claims Administrator is responsible for the accurate processing of the deaths and disabilities’ claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.
Areas of Responsibility
Ensure that all quality assurance related activities as set out in the Quality Assurance checklist have been actioned.Ensure completion of the quality assurance process as set in the Quality assurance checklistContact member for outstanding requirements and update notes on the systemCalculate the benefitApply for a tax directivePrepare the payment requisitionEnsure the bank details have been accurately captured onto the members record and verified by the bankEnsure all relevant documentation are saved onto member’s record.Ensure all relevant checks are done on the system before processing a claimMeet production standards in terms of quantity (35 assessments and processing of claims daily)Should a query raise at any point, complete the investigation and delegate to responsible party to resolveEnsure compliance to all control in the teams (switches, merges etc)Devote your whole time and attention and abilities during working hours to the discharge of your duties with strict accuracyEnsure all email communication, whether internal or external are dealt with professionally within service level agreementProcess payments of death claims once approved by Trustees within the latest agreed service levels
RECORD KEEPING AND FILING
Ensure all documentation relating to a claim are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the system
REPORTING
Prepare, analyse and present ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries by members, employers and beneficiaries within the required timelines – 48 hours
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with professionally
TIME MANAGEMENT
Meet production standards in terms of quantity and quality assessments, and payments daily.Manage work inflow timeously
EDUCATION, LANGUAGE AND QUALIFICATIONS
Matric with Mathematics/AccountingExcellent command of EnglishOne vernacular language will be advantageousRE1 FAIS will be advantag...
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7d
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The Claims Administrator is responsible for the accurate processing of the claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.
Areas of Responsibility
Ensure that all quality assurance related activities as set out in the Quality Assurance checklist have been actioned.Ensure completion of the quality assurance process as set in the Quality assurance checklistContact member for outstanding requirements and update notes on the systemCalculate the benefitApply for a tax directivePrepare the payment requisitionEnsure the bank details have been accurately captured onto the members record and verified by the bankEnsure all relevant documentation are saved onto member’s record.Ensure all relevant checks are done on the system before processing a claimMeet production standards in terms of quantity (100 assessment daily including payments of 25-30 claims to tax dailyShould a query raise at any point, complete the investigation and delegate to responsible party to resolveEnsure compliance to all control in the teams (switches, merges etc.)Devote your whole time and attention and abilities during working hours to the discharge of your duties with strict accuracyEnsure all email communication , whether internal or external are dealt with professionally within service level agreement
RECORD KEEPING AND FILING
Ensure all documentation relating to a claim are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the system
REPORTING
Prepare, analyze and present ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries by members within the required timelines
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with professionally
TIME MANAGEMENT
Meet production standards in terms of quantity (100 assessments daily inclusive of payments).Manage work inflow timeously
EDUCATION, LANGUAGE AND QUALIFICATIONS
Matric with Mathematics/AccountingExcellent command of EnglishOne vernacular language will be advantageousRE1 FAIS will be advantageous
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE
At least 2 years’ experience in similar position
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PURPOSE OF THE ROLE
An Indexing Administrator needs to ensure accurate and timeous,The role requires thorough administration of Index schedules on an end to end from receipt to saving files per the agreed service levels between SALT EB and the Fund. Provide efficient administration and verification service in respect of quality assurance of schedules.
RESPONSIBILITIES
Ensure all quality assurance related activities as set out in the Indexing process have been actioned.Ensure adherence to the following quality assurance elements: accurately and timeous Index correct schedules to correct employers, save file in contributions folder, attach schedule to Everest, ensure that non-contribution related queries are directed to the appropriate mailboxes, ensure that queries are raised with relevant teams for all queries received.Action and follow up on all outstanding schedules.Prepare reconciliation of contributions due and received for individual members and pay points / employers. Prior to updating a contribution extract the ESA (Employer Statement Account).Process individual member contribution runs , update arrear contributions and LPI filesResponsible for ad-hoc projects from time to time and cleaning up member data on an ongoing basis.Liaise with employers, service providers and internal staff both written and verbal whilst supporting a positive and responsive climate for client enquiry resolution. Ensure email communication, whether internal or external, is dealt with professionally and within the service level agreement.
QUALIFICATIONS
Matric with Mathematics/AccountingExcellent command of EnglishProficient in Excel
ORGANIZATIONAL VALUE
Ensure adherence to all organizational objectivesDevote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy.Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.Any other duties as determined by the business needs and to participate in all organisational events as required.
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PURPOSE OF THE ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication ie. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
Specialist Requirement
Manage the end to end process of the Registration of New Employers, including engaging and following up with employer to ensure that completion of the RegistrationManage the loading of the new employer on to the Administration system once the Registration is completedOptional: Run the first cycle on the employer then this employer is to be handed over to the Contributions teamMaintain the employer details throughout the employer’s participation in the fund and manage any changes as and when notifiedManage the cleanup of employer’s data on our administration systemAssist with the cleanup of an employer’s statement of account – when requested to do soAssist with any other ad-hoc projects delegated by the Team Leader
Team Support
Be able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externallyAccept accountability and take responsibility...
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7d
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The purpose of the role is to provide a high-quality EM Administrative support and service to business operations functions.The EM Administrator is required to maintain EM databases for MICROS clients to the satisfaction of clients, employees and Management.
Primary Responsibilities for the Role
Provide support to line managers in developing job profile for a new vacant positionManage administration of all client databases controlled by Micros SA using RES/Simphony product suite.Manage communications with client regarding EM database administration and maintain a reply within 4 hours of the original emails during office hours.Manage database change process in accordance with client SLA.Assist with new enterprise database creation and deployment.Travel to clients’ sites.Provide client training related to enterprise database control.To provide telephonic / remote / onsite support for all RES products.Clients on ‘Credit Hold’ are not to be supported without authorization by Management.To ensure accurate and timely updates of logged support issues on the in-house call logging system.To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.Be responsible for interaction with customers via email, telephone, fax etc.Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.Maintain all EM database related documentation required by MICROS-Fidelio.Assist with the occasional implementing, testing and writing of any documentation that may be required.Test and troubleshoot new versions prior to release.To employ sound decision making when dealing with customer support issues i.r.o. escalation (EAME, USA, and others); resolve customer issues in the most efficient manner, in the shortest possible time.To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.Inform the relevant account managers of support / maintenance issues regarding their clients.To occasionally assist the sales department with any requests that may assist the sales department to close a sale. This includes technical information, software information and sales demonstrations.Maintain client files, filing of all installation and support documentation, including the internal support system.Maintain 97% SLA on EM casesTo present training courses as required.Perform all UAT testing prior to deployment.Ensure 100% successful/accurate deployment.Adhere to EM SLA standards and timelines.
Minimum Qualification and ...
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ROLE
The Claims Administrator is responsible for the accurate and timeous processing of death claims within the agreed service level between SALT EB and the Fund and meeting production standards.
The duties include processing claim payments, requesting information, responding to queries and assisting Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers.
KEY ACTIVITIES
Perform all death claims related activities which include - claim processing, responding to claims related queries and complaints.Application of fund rules, policies, legislation, administration procedures and the service level agreement when processingMeet production standards in terms of quantity and quality.Liaise with employers and service providers.Attend to the fund central mailbox and respond to queries within SLA.Any other duties as determined by business needs and participate in all organizational events as required.
RECORD KEEPING AND FILING
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.Ensure the bank details are accurately captured onto the members record and verified by the bank.Print all relevant documentation, collate in required format and submit for quality assessment.
QUERY RESOLUTION
Attend to all email and telephonic queries.Assist Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until query is resolved.Support a positive and responsive climate for client query resolution.Verify member statement and exit audit report for accuracy. Ensure the automated switch out of investment into bank was processed and the total number of units is zero.Apply for a tax directive on the calculated benefit.Apply the correct dates for calculations and benefit accrual.Prepare the payment requisition.Perform all claim related activities which include claim processing cycle, attending to queries and complaints.Communicate with beneficiary fund administrators and provide relevant information within SLACorrect application of the fund rules, policies, legislation, administration procedures and the service level agreement applicable to the fund.Meet production standards in terms of quantity (process 40 claims per day) and quality (less than 2.5% error rate).
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Car...
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7d
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Job Description:
We are seeking a detail-oriented and organized Office Administrator to join our team. The ideal candidate will have 2-5 years of relevant experience in office administration and a strong commitment to excellence. As the Office Administrator, you will play a crucial role in ensuring the smooth and efficient operation of our office.Key Responsibilities:Manage day-to-day administrative tasks, including Scheduling, answering phones, responding to emails, and handling correspondence.Maintain office supplies inventory and place orders as necessary to ensure adequate stock levels.Coordinate and schedule meetings, appointments, and travel arrangements for staff members.Assist with the onboarding process for new employees, including preparing paperwork and organizing orientation sessions.Maintain and update company databases and filing systems, both electronic and physical.Oversee office maintenance and liaise with building management for any facilities-related issues.Assist with basic accounting tasks, such as processing invoices and reconciling expense reports.Provide general administrative support to various departments as needed.Uphold a high level of professionalism and confidentiality in all interactions.Requirements:Diploma or Degree2-5 years of experience in office administration or a related field.Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).Excellent communication and interpersonal skills.Strong organizational and time management abilities.Attention to detail and accuracy in all tasks.Ability to multitask and prioritize workload effectively.Demonstrated problem-solving skills and resourcefulness.Proven ability to work both independently and as part of a team.Please email your CV's to vacancies@canvasandwall.co.za : Please do not call us, if you do we will automatically disqualify you. If you are successful, we will contact you for an interview within the next 7 daysSalary : R8000 - R10000 per month
5d
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Red Ember Recruitment is currently recruiting for a Senior Payroll Administrator to be based in Bryanston, Johannesburg.
Please note this is a 2 month fixed-term contract position.
DUTIES
Conducting Payroll input and salary changes for all employees.Month-end reconciliation procedureHandle Annual increase/decrease processDistribution of reportsAttend to payroll queries and correct errorsPayroll System AdministrationProvident FundHandling SARS/ IRP5/Reconciliation year-end processUIF DeclarationAssist with Job gradingResolution of job grading and salary complaintsSalary benchmarkingManage direct reportPayroll System Information
SAGE VIP Premier+/- 400 HeadcountDifferent divisions (entities) under one Company
REQUIREMENTS
Matric CertificateMust have completed numerous (what specific courses, be precise) Payroll Administration courses including the Tax Year end course/seminarPayroll Administration & Management Diploma/DegreeKnowledge of relevant Labour and Tax legislation and changesPayroll processes and systemsAccounting knowledge to handle Salary Clearing accountsRelevant computer packages
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7d
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WHM Recruitment Advisors is looking for an Administrative Officer to join their client based in Johannesburg. Salary is to be discussed in interview.PLEASE NOTE:Should you apply for this vacancy and your skills and experience DO NOT match the inherent REQUIREMENTS of this position, YOUR APPLICATION WILL BE IMMEDIATELY DELETED. Please ensure that you READ and understand this advertised position BEFORE sending your CV to us, or otherwise you will just be wasting YOUR time and ours.Qualifications and Experience:Have a minimum of 1 – 3 Years’ Experience as an Administration OfficerHave a Matric CertificateMust be Computer Literate in MS Office, IQ & GRV’sHave experience with filling & copying, emails & general administrationValid Drivers License & Own vehicleMust be IMMEDIATELY availableKey Performance Areas:GRV all red meat stock coming inCheck all invoices from suppliers, confirming price and singing offAllocating codes to products as neededHandling of all claims when stock is short deliveredDrawing reports from the system for all branches nationwide.Analyze all reports checking for slow movers, over stocks and out of stockChecking GP% when stock pricing fluctuatesBooking of orders on to IQCredits and recons on customer accountsDrawing up of specials and creating adverts with Design teamDoing all processing out and in on IQChecking stock negativesRequesting invoices and following up on delivery notesChecking weight loss on hang meat GRV’sRecon inhouse processing account
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2y
1
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Meeting Coordinator ( JB1605)Melrose ArchR15 000 – R20 000 per monthOrganisation specializing in a revolutionary web-based application giving companies tools to manage all aspects of share incentive schemes. Seeking a highly motivated individual, who is innovative and interested in a growing team with an international footprint.The Organisation is seeking a financially savvy Meeting Coordinator. The role would require market research, hunt for new business and setting up appointments utilizing various avenues such as cold calling, social media, email contacts etc. The role will initially be focused on setting up meetings, with an option to move to an account manager role for individuals displaying required drive and skill. Due to the specialized nature of the Organisation, a strong financial acumen would be needed to deal with clients a C- suite/Executive level on a local and international basis.Educational requirements:Financial Degree or similar or relevant experienceFinancially savvyUnderstanding of financial conceptsOut going personality and able to converse with decision makers at the top levelsAbility to cold call, meeting with clients a C – suite level and the ability to close dealsJob description:Cold calling, market research, approaching clientsContinual follow ups and deal closingUnderstanding of the needs of each individual clientsStrong customer centric personality, keep customer satisfaction at the forefront
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2y
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Bayteck,
a National Company requires a Junior Sales Administration Clerk at its branch in Midrand, Gauteng who will be responsible for all the administration
linked to the clients at the branch.
Requirements are:
·
Minimum
of 1 years’ experience working on Pastel
·
Efficiency
in office administration.
·
Knowledge
of Ms Office (Excel, Word, Pastel, and Outlook.
·
All the
switchboard / reception functions and duties but will also include other
proportionate duties such as certain sales and certain debtors’ functions.
·
Previous
experience in Data Capturing, Sales (Tele Sales), and Debtors will be
advantageous.
·
Position
will entail dealing with Key Account customers, handling all the sales related
thereto as well as controlling each such client’s debtors’ book in the required
age brackets.
·
Ability
to multi-task and manages time effectively and adapt quickly to changing priorities.
·
Must be
able to work under pressure.
·
Effective
team working skills.
·
Excellent
Communication Skills
·
Bilingual
(Afrikaans and English)
·
Precise
attention to detail
·
Must
have telephone etiquette.
·
Self-Motivated
·
Well
Organised
Send CV to pagejl@bayteck.co.za and hr@bayteck.co.za with
"MID-Admin” as
reference.
15d
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Looking
for administration assistants for part time or full
time employment. University students
encouraged to apply.
Please
contact and send your details or CV via whatsapp
to (0027)837956051 and email admin@afrisure.orgBusiness Admin, Accounting or Marketing degree completed or in progress is an advantage
Johannesburg
19d
Job Title: Administrator/Accounts Company Overview: We are a dynamic and growing company committed to providing exceptional products and services to our clients. Our team values collaboration, innovation, and excellence in all that we do. Job Description: We are seeking a motivated and detail-oriented individual to join our team as an Administrator/Accounts Assistant. In this role, you will be responsible for providing administrative support and assisting with various accounting tasks to ensure the smooth operation of our business. Responsibilities: Manage office administrative tasks, including responding to emails, and maintaining office supplies. Assist with accounts payable and receivable processes, including invoice processing, expense tracking, and payment reconciliation. Prepare financial documents, reports, and spreadsheets as needed. Maintain accurate records and documentation for financial transactions. Collaborate with team members to support overall business operations and initiatives. Qualifications: Previous experience in administrative or accounting roles preferred. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Knowledge of Xero accounting software is an advantage. Strong organizational and time management skills. Excellent attention to detail and accuracy. Ability to work effectively both independently and as part of a team. Excellent communication and interpersonal skills. Benefits and Perks: Competitive salary based on experience. Opportunities for professional development and advancement. How to Apply: Please email your resume and cover letter to wood.accounts@acdcexpress.com. In your cover letter, please highlight your relevant experience and why you are interested in joining our team.
23d
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ADMINSTRATIONA Well established packaging company in Blackheath is looking to employ an qualified accounting admin clerk. The candidate must reside in the Northern Suburbs, and have sober habits with no criminal record.You must have the follow experience; Matric, Accounting, MS Word, Sage, Quick books, computer literate and excellent communication skills.Working hours are Monday to Friday from 07:30-17:00. Salary to be discussed according to your experience.Please deem your application as unsuccessful if not contacted within 2 weeks from forwarding your CV.Forward to tony.fdp@gmail.com
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2y
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Bakery Administrator - Sandton Administrative position available with Restaurant in Sandton. Looking for applicants with 3+years administrative experience in the hospitality industry, will also consider Restaurant managers with good admin skills. Must be computer literate, good with filing, very organized, and available immediately. Must have ability to capture data, answer calls and process invoices / cash ups. Experience on Pastel accounting, Microsoft Exel and Word, internet and email required. Must have solid experience on POS systems. Good communication and customer relations skills essential. Must be ambitious and hardworking. Will only consider candidates with some experience in hospitality. Monday to Friday - some Saturdays. R 8000 - 10000 K per month.
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2y
1
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Financial Services Company in Sandton seeking an executive assistant (with administrative experience) to assist CEO.Must have own car, with drivers licence
Must have basic accounting skills
Must be excel word proficient
Strong administration skills
3-4 years past experienceEmail your CV to homepowa777@gmail.com
1mo
1
Purpose of the Job
Responsible for resolution of queries in accordance with the medical scheme rules and legislation. Professional customer services work at an advanced level involving answering phone calls and resolving queries, complaints and providing information and educating the members.
Resonsibilities
* Telephonic liaison and written response to members and suppliers
* Search files and records for information related to complaints/queries and determine solutions to the problems according to the companys policy and procedures (telephonically or in written format)
* Liaison with members, providers, internal departments and Healthcare partners
* Complete all related administration work.
* Provide feedback to members, Healthcare suppliers on the enquiry/complaint
* Work out quotes on dental-, optometry etc. benefits and quote the member/provider correctly.
* Utilise and record information using the elected systems
* Checking accounts for amendments and resubmissions.
*Desired Skills: *
* 3 to 5 years
* Experience in the Healthcare industry
*Desired Work Experience: *
* 2 to 5 years Client / Customer Support
*Desired Qualification Level: *
* Grade 12 / Matric
*About The Employer: *
Medical
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