Student Support Team Leader

Key Responsibilities

• Supervise and mentor a team of student support administrators and advisors.
• Oversee the delivery of student support services, ensuring responsiveness and professionalism.
• Monitor student engagement, academic progress, and well-being, and implement early intervention strategies.
• Coordinate orientation, onboarding, and retention initiatives.

Requirements:

Education

• Bachelors degree (NQF Level 7) in Education, Psychology, Administration, or a related field.
• Postgraduate qualification (advantageous).

Experience

• 46 years in student support or academic administration.
• At least 2 years in a supervisory or team leadership role.
• Experience in a private higher education institution preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent interpersonal and conflict resolution abilities.
• High-level administrative and organizational skills.
• Proficiency in student information systems (e.g., ITS, Moodle) and Microsoft Office.
• Ability to work under pressure and manage multiple priorities.