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Field Service Engineer

1 day ago17 views
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General Details
Location:
Thabazimbi, Limpopo
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
FORMAL EDUCATION:
  • Grade 12
EXPERIENCE:
  • 4-7 years experience in IT software and hardware support. End User support with a troubleshooting skills and networks exposure. Understanding of Service Level Agreements
TECHNICAL / LEGAL CERTIFICATION
  • IT Diploma/certificate
  • CompTIA A+
  • CompTIA N+
  • Relevant OEM certifications (HP, Dell, Lenovo,)
  • ITIL v3 Foundation Certification (advantageous)
  • MCSE (Advantageous)
Key Performance Areas:
  • End user support - Resolve logged incidents as per client contract
  • Deliver customer service - Communicate, dress, and display positive attitude
  • Quality incident resolution - Ensure incident is resolved on first contact within SLA
  • Compliance to pending rules - Ensure compliance to pending rules is followed
  • Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards
  • Preventative maintenance - Identifies possible risks and reports to Team Lead
  • Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes
  • Setup desktop computers and peripherals and test network connections, install software for various applications and programs
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet Gijima standards
  • Test computers to ensure proper functioning of computer systems.
  • Adhere to policies as per corporate manuals and directives.
  • Pre-installation audits - Ensure pre-installation audits conducted and maximum optimization of printers achieved Compliance - Ensure compliance to relevant client checklist/SOP
  • Utilization of Resolve IT - Ensure closure of tasks/incidents on Resolve IT in real time
  • Comply to Company processes/policies
  • Manage operational expenses and accurate recording of related items (travel, cellphone, overtime, standby, leave)
  • Manage tools of trade (Gijima assets) e.g., Cellphone, IPAD
  • Standby and overtime may be required on an AD Hoc Basis
Other requirements:
  • Valid Drivers license must be code B
  • Must have demonstrated driving ability for 5 years or more
  • Clear criminal record
  • Ability to work productively with minimal supervision
  • Good communication and customer service skills
  • Exceptional Troubleshooting skills
  • Understanding of tools and grasping new technology needed to complete repairs

https://www.executiveplacements.com/Jobs/F/Field-Service-Engineer-1278836-Job-Search-04-08-2026-10-15-47-AM.asp?sid=gumtree
Id Subtitle 1354221764
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Executive Placements
Selling for 1 year
Total Ads5.30K
Active Ads5.30K
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