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Sales Customer Service Manager
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
REQUIREMENTS
DUTIES
Salary: R negotiable dependent on experience
Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
- Matric, bachelors degree / Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field Highly Advantageous
- 35 years of experience in managing sales, customer service, technical support or help desk teams
- Track record of achieving service targets, or demonstrable success in prior sales/customer-service roles
- Strong leadership and communication skills
- A proactive mindset and solution driven
- A passion for improving systems and helping people succeed
DUTIES
- Lead, mentor, and develop the help desk team to ensure high levels of performance and morale
- Set clear expectations and KPIs for help desk staff, holding them accountable for the daily actions required
- Build a culture of professionalism, accountability, and continuous improvement
- Hire new staff according to team requirements
- Train the team following quarterly reviews and where there are shortfalls in skills
- Develop and execute a help desk strategy that aligns with company goals and drives operational excellence
- Establish clear policies, procedures, and service standards to ensure consistency and high-quality support
- Document and update standard operating procedures (SOPs) to ensure consistency and compliance
- Motivate the team to consistently meet or exceed their KPIs.
- Serve as the final escalation point for critical or complex support cases
- Track and analyse key performance indicators (KPIs), including Ticket resolution times
- Prepare and present weekly reports to the Managing Directors, highlighting bottlenecks, network specific issues, and clear actions for improvement
- Conduct regular quality assurance checks to maintain service excellence
Salary: R negotiable dependent on experience
Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://www.executiveplacements.com/Jobs/S/Sales-Customer-Service-Manager-1244686-Job-Search-12-04-2025-10-32-32-AM.asp?sid=gumtree
Id Subtitle 1343804268
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Executive Placements
Selling for 10+ months
Total Ads4.79K
Active Ads4.79K
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9.45MTotal Views
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About the RoleWe are seeking a skilled Content Writer/Producer to create engaging and compelling content for our Sales and Marketing, Telco, and Information Technology sectors. As a Content Writer/Producer you will be responsible for developing content strategies, producing high-quality written and visual content, and collaborating with cross-functional teams to ensure brand consistency.Responsibilities:Develop and execute content strategies across various platformsCreate engaging and SEO-friendly content for websites, blogs, social media, and marketing materialsProduce high-quality written and visual contentCollaborate with design and marketing teams to create multimedia contentEnsure all content is on-brand and consistent in style, quality, and toneQualifications:Bachelors degree in Marketing, Communications, Journalism, or relevant fieldProven experience as a Content Writer, Copywriter, or similar roleSkills Required:Excellent writing, editing, and proofreading skillsStrong attention to detail and ability to multitaskProficiency in SEO best practicesKnowledge of content management systemsIf you have a passion for storytelling and creating impactful content, we would love to hear from you. Apply now to join our dynamic team.
https://www.jobplacements.com/Jobs/C/Content-WriterProducer-1244575-Job-Search-12-04-2025-04-30-58-AM.asp?sid=gumtree
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