IT/Network Technician

Required Education:
Must have Information Technology related degree/diploma
Skills:
At least 5 years ICT technical experience
Problem analysis/solving
Good interpersonal skills
Understanding of the TCP-IP Networking Stack
Microsoft Platform: Server Operating Systems, Remote Desktop Protocol, Active Directory, DNS
Linux understanding of the platform and getting around, OpenVPN
Mikrotik OS knowledge

Responsibilities include:

• Responsible for maintaining the companies software computer system, including the local area network (LAN)
• Performing backups and restores as required, and when disaster recovery tests are required
• Ensure security of the systems are maintained
• Ensure passwords to the administrative user-ids are maintained and reset as required
• Troubleshooting any routine problems that users cannot fix on their own, eg printers
• Performance Monitoring of client systems as well as our own
• Responsible for Nagios, and reporting proactively on issues picked up
• Keep documentation up to date, and key resolutions of all incidents and user queries
• Keep management and designated others fully and accurately informed concerning problems
• Ensure confidentiality of company and client privileged information
• Undertake relevant projects
• Any other reasonable tasks as required by senior management from time to time