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Relationship Manager/Key Account Manager

7 days ago58 views
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General Details
Location:
Kloof, West Suburbs
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
FORMAL LEARNING REQUIREMENTS
  • Matric and Diploma or Degree in Business, Communications, or Marketing

EXPERIENCE REQUIREMENTS
  • 24 years in a client-facing or account management role
  • Experience in IT or technology sector (preferred)
  • Valid drivers license with own reliable vehicle

KNOWLEDGE AND SKILLS REQUIREMENTS
  • Essential Knowledge
  • CRM, admin, and ticketing systems
  • IT services environment (advantageous)
  • Written and verbal communication
  • Admin discipline
  • Time management
  • Conflict resolution
COMPETENCY REQUIREMENTS
  • Results-driven
  • Self-managed
  • Detail-oriented
  • Initiative
  • Ownership mindset
  • Interpersonal communication
  • Recognising growth opportunities
  • Structured follow-up
  • Problem solving
  • Prioritisation
KPA'S
Objectives:
To maintain strong relationships and ensure long-term satisfaction
Roles and Responsibilities:
  • Serve as the main point of contact for assigned clients
  • Conduct monthly review calls or check-ins
  • Proactively manage client communications and expectations
  • Follow up after implementations for feedback and continuous improvement
  • Prevent service issues from escalating to senior management
To ensure internal teams are aligned in delivering consistent service
Roles and Responsibilities:
  • Track open tickets and follow up to resolution
  • Liaise with service desk, technicians and project teams
  • Delivery teams receive the context and coordination needed to perform efficiently
  • Monitor recurring issues and collaborate on resolution plans
  • Maintain SLA visibility and ensure deadlines are met
  • Assist with license, renewal, and hardware/software coordination
Administration and growth responsibilities:
  • To ensure clean, accurate admin
  • To Identify opportunities to improve service, reduce risk, or expand value through existing offerings
  • Keep CRM and client documentation updated (contacts, systems, SLAs, billing)
  • Ensure contracts, billing, and documentation are accurate and up to date
  • Identify upsell/cross-sell needs and refer to the Sales team
  • Prepare monthly reports and notes as part of client engagement


https://www.executiveplacements.com/Jobs/R/Relationship-ManagerKey-Account-Manager-1225409-Job-Search-11-27-2025-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1343165850
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Executive Placements
Selling for 10+ months
Total Ads4.79K
Active Ads4.79K
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