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Systems Support Administrator
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General Details
Description
Proven experience in systems or application support
Exposure to ERP and CRM platforms
Working knowledge of Power BI
Strong stakeholder engagement and communication skills
A calm, analytical approach to problem-solving
Ability to work through ambiguity and uncover the truth behind the issue
If youre driven by logic, evidence, and resolution and you believe every system issue has a story worth uncovering I want you on the case!
Contact Chelsea Fisher on
https://www.jobplacements.com/Jobs/S/Systems-Support-Administrator-1262481-Job-Search-02-13-2026-10-16-55-AM.asp?sid=gumtree
Id Subtitle 1349706536
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Job Description:The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge Education and Experience:B Com OR Information Systems DegreeKnowledge and /or exposure to both IT and Accounting systemsExperience of supporting of computer systems in a customer facing support environment2+ years’ experience in a similar positionValid driver’s licenseWillingness to travel nationally for projects when requiredAn understanding of the software development environment (advantageous)Experience of database systems, reporting and query tools & IT in general Responsibilities:Implement software with new client take-ons, including training and onsite supportSupply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheetsAssist consultants with applicable calls that have been escalatedActive involvement in managing two-way communication between Service desk and the relevant Account ManagersProviding application support to users - Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutionsInvestigate and analyse system issues to determine cause of issues and appropriate corrective actionRecommend continuous improvement of the systems and support processesProvide clear, professional, informative and appropriate communication to colleagues, customers, suppliers via telephonic, email, Skype and Team ViewerSelect and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queriesEscalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)Deconstruct client issues and analyse the various solutions via various communication channelsEffective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding callsContinuous self-development and on-going training on the current application functionality and new functionality Competencies:Analytical and problem-solving skillsStrong coaching and mentoring skills including ability to provide effective trainingExceptional communication and people skills, including good written skillsAbility to work in a team environment
https://www.executiveplacements.com/Jobs/A/Application-Support-Consultant-1261702-Job-Search-02-12-2026-01-00-15-AM.asp?sid=gumtree
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