Microsoft Dynamics 365 Consultant

About the Role

We are seeking a highly skilled Microsoft Dynamics 365 Consultant to join our dynamic data team. You will be responsible for implementing, configuring, and optimizing Dynamics 365 solutions to meet business requirements. This role is ideal for professionals who thrive in enterprise software environments, value efficient and scalable CRM/ERP practices, and enjoy collaborating with cross-functional teams to deliver high-quality solutions.

Key Responsibilities

1. Implementation & Configuration

• Lead end-to-end Dynamics 365 CE implementations, including requirement gathering, configuration, and customization of modules such as Sales, Customer Service, Finance, Field Service, and Project Service Automation.
• Design workflows, business rules, dashboards, forms, and reports to align with business processes.
• Conduct system testing, validate functional and technical specifications, and ensure solutions meet client requirements.
• Implement Power Platform components (Power Apps, Power Automate, Power BI, Dataverse) to enhance functionality.

1. Integration & Optimization

• Integrate Dynamics 365 with external systems and enterprise applications to ensure seamless data flow.
• Optimize existing solutions, identifying and implementing process improvements.
• Configure and maintain security roles, access controls, and data integrity policies.

1. Stakeholder Collaboration & Support

• Provide guidance, mentoring, and training to end-users and junior consultants.
• Serve as the primary point of contact for business stakeholders, translating requirements into actionable Dynamics 365 solutions.
• Communicate progress, risks, and mitigation strategies to clients and internal teams.
• Contribute to pre-sales activities, including demos, proof-of-concepts, and solution proposals.
• Document workshops, requirements, solutions, and best practices for sustainable client success.
• Support practice development initiatives, such as defining and configuring industry-specific solutions.

1. Quality, Governance & Continuous Improvement

• Follow information security policies (ISP and ISMP) and ensure compliance at all times.
• Identify project risks and escalate or mitigate as appropriate.
• Promote the company’s values and deliver high-quality, client-focused outcomes.

Requirements & Qualifications

Experience:

• Minimum 5–7 years as a Dynamics 365 Functional Consultant within CRM/ERP environments.
• Hands-on exper
  
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