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Applications Support Administrator

4 days ago28 views
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General Details
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Duties & Responsibilities
  • Act as the primary contact for ERP-related inquiries and provide technical support to users.
  • Configure, customize, and maintain ERP systems to meet business requirements and operational goals.
  • Manage user access, roles, and permissions while ensuring compliance with IT governance, ITIL practices, ISO standards, and audit requirements.
  • Monitor system performance, conduct regular backups, and resolve errors or downtime issues promptly.
  • Coordinate and oversee system upgrades, patches, and version control to maintain system reliability.
  • Provide first-line support for ERP, payroll, and other business applications, escalating issues when necessary.
  • Collaborate with cross-functional teams including Finance, HR, and Operations to identify, design, and implement system improvements and integrations.
  • Develop and maintain reports, dashboards, and business intelligence solutions using Power BI and other analytics tools.
  • Work with finance teams to ensure ERP systems accurately support financial statements, debtor and creditor management, payroll processing, and financial reporting.
  • Continuously assess and optimize system performance by identifying bottlenecks and inefficiencies.
  • Support and contribute to software enhancement, automation, and digital transformation projects.
  • Develop integrations and automation using SQL, and C#.
  • Prepare and maintain audit documentation such as access logs, authorization records, and system change reports.
  • Ensure compliance with internal IT policies, IT governance frameworks, ISO standards, audit protocols, and external regulatory requirements.
  • Manage IT asset records, oversee software licensing, and participate in business continuity and disaster recovery planning.
  • Conduct user training sessions to improve system adoption and provide ongoing application support.
  • Develop, update, and maintain user manuals, technical documentation, and training materials.

Qualifications
  • Bachelors degree in Finance or related Field
  • ERP system certification (e.g., Sage X3) preferred or willingness to obtain.
  • ITIL certification or equivalent service management framework preferred.
  • Knowledge or certification related to IT Governance frameworks and ISO standards (e.g., ISO 27001) advantageous.
  • Minimum of 5 years experience in ERP or business application administration.
  • Experience managing multi-company ERP environments and intercompany transactions.
  • Strong knowledge of SQL-based platforms, system integrations, and application security.

Id Subtitle 1351936972
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