Sales Force Developer / Customer Service

Key Responsibilities

• Design, develop, and maintain custom solutions using Apex, Lightning Web Components (LWC), Aura, and Visualforce
• Build and optimize Salesforce data models, including custom objects, fields, and relationships
• Develop and manage integrations with external systems using REST/SOAP APIs
• Implement and maintain automation using Flows, Workflow Rules, and Process Builder
• Ensure high-quality code through unit testing (75%+ coverage), debugging, and performance optimization
• Manage deployments using Salesforce DX (SFDX), CI/CD pipelines, and change sets
• Collaborate with administrators, business analysts, and customer service teams to translate requirements into technical solutions
• Support and enhance customer service processes, including case management, SLAs, and escalation workflows

Required Skills & Experience

• Strong experience in Apex (classes, triggers, batch jobs)
• Proficiency in SOQL and SOSL
• Hands-on experience with Lightning Web Components (LWC)
• Solid understanding of the Salesforce platform, including data model and security architecture
• Experience with integrations (REST/SOAP APIs, OAuth)
• Knowledge of Salesforce governor limits and best practices
• Familiarity with version control systems (e.g., Git) and DevOps processes

Preferred Qualifications

• Salesforce certifications such as:
  • Salesforce Platform Developer I
  • Salesforce Platform Developer II
  • Salesforce Administrator
• Experience with middleware tools such as MuleSoft
• Understanding of Agile/Scrum methodologies
• Experience working in customer service or Service Cloud environments

Key Competencies

• Strong problem-solving and analytical thinking
• Ability to design scalable and efficient solutions
• Excellent communication and stakeholder engagement skills
• Attention to detail and commitment to quality
• Ability to work independently and in a team environment

What they Offer

• Competitive salary
• Opportunity to work on impactful, real-world Salesforce projects
• Continuous learning and certification support
• Collaborative and innovative team culture

How to Apply

If you are passionate about Salesforce development and improving customer service experiences, wed love to hear from you. Please submit your CV and a brief cover letter outlining your experience and certifications.