Training & Systems Support Manager

Role Overview:
The Manager of Training & Systems Support is a senior leadership role responsible for overseeing client software training, data implementation, and ongoing support. This role ensures clients adopt and maximise the value of the organisation’s software solutions through effective team leadership, strategic planning, and customer-focused delivery.

Key Responsibilities:

• Lead and mentor a team of training, implementation, and support professionals.
• Oversee end-to-end software implementations, coordinating with internal stakeholders.
• Develop and deliver tailored training programs and high-quality learning materials.
• Manage client support, monitor satisfaction, and drive continuous improvement.
• Collaborate with Product, Account Management, and Client Success teams to enhance adoption and retention.
• Plan and manage projects, timelines, and resources effectively.

Qualifications & Experience:

• Bachelor’s degree in Business, Information Systems, Education, or related field; postgraduate preferred.
• 7–10 years’ experience in software training, implementation, and client support, including at least 3 years in a leadership role.
• Strong understanding of SaaS platforms, change management, and adult learning methodologies.
• Excellent communication, leadership, and stakeholder management skills.

Core Competencies:
Strategic thinking, leadership, project management, customer focus, adaptability.