Service Operations Coordinator

Service Operations Coordinator

Location: Roodepoort

Permanent

Salary Package: Basic Salary R22,000 R27,000 pm plus medical aid, provident fund, 13^th cheque, performance bonus

Job Overview

We are seeking a highly organized and communicative Service Operations Coordinator to join a dynamic Service Department. This is a vital role requiring a professional who can bridge the gap between corporate clients, technical staff, and senior management. The ideal candidate is a master multi-tasker who thrives in a fast-paced environment and is proficient in managing online ticketing platforms, complex scheduling, and financial reconciliations.

Key Responsibilities

• Service Scheduling: Monitor online platforms for incoming tickets to plan and arrange maintenance and installation calls efficiently.
• Client Liaison: Act as the primary point of contact for ad hoc service requests and provide consistent, professional feedback to large corporate clients.
• Financial Administration: Generate accurate quotes and handle daily invoicing for all completed work.
• Stock Management: Oversee technical staff stock levels by performing regular recons and resolving any variances immediately.
• Project Coordination: Assist in the planning and execution of special projects, ensuring all tasks are scheduled according to the project timeline.
• Internal Communication: Translate complex client needs into actionable instructions for technicians and provide progress reports to management.

Requirements & Qualifications

• Education: Grade 12 / Matric Certificate.
• Experience: Minimum 5 years in a Service Coordination or Controller role.
• • 2 years of financial experience (specifically invoicing).
  • 2 years of stock management/reconciliation experience.
  • 2 years of professional client service experience.
• Technical Skills: Intermediate MS Excel proficiency.
• • Experience with CRM systems (Microsoft Dynamics experience is highly advantageous).
• Attributes: Exceptional attention to detail, ability to multitask under pressure, and excellent verbal/written communication skills.
• Vetting: A clear criminal and credit record is mandatory.