Client Success Manager

Responsibilities:
The Client Success Manager will be responsible for forming trusting relationships with clients; while having an oversight of all account activities, sorting out issues and pricing deals presented in a way that will allow clients to win the deals for themselves.

On a practical level this role also involves:

• Making key strategic decisions with clients.
• Making key pricing decisions on clients rollouts and big projects.
• Responsible for resolving any issues arising from our service team ("go-to" person for the clients).
• Utilising client relationships to upsell and grow revenue from client by selling them new products, introducing them to new opportunities and awakening dormant accounts that have not shipped for a while.
• Consolidating on their client base to ensure they are getting maximum revenue from clients.
• Ultimately, this is a soft-sales role and requires someone with exceptional client management skills, great problem-solving skills, responsive and impressive to the clients.

Qualifications and Experience:

• Excellent High School and University Results.
• Professionals preferred: CAs, BCom and LLB.
• Excellent command of English language and mathematical proficiency.
• Experience in managing a small/medium sized team is advantageous.
• Creative and independent thinker with ability to foresee potential problems and find innovative ways to solve them.
• Ability to prioritise tasks and organise own work.

Skill Set and Desired Competencies:

• Apply judgement and learn quickly.
• Think on your feet.
• Has commercial flair and acumen.
• Enjoys closing deals.
• Energetic, personable, intelligent and business savvy.
• Willingness to go the extra mile for clients.

https://www.jobplacements.com/Jobs/C/Client-Success-Manager-1198929-Job-Search-06-30-2025-10-28-58-AM.asp?sid=gumtree