Internal Sales (Sage)

Minimum requirements:
The Internal Sales Consultant is responsible for managing all inbound sales activities, processing customer orders, generating quotations, maintaining customer accounts, and supporting the external sales and factory teams to ensure excellent service delivery. This role requires strong communication, accuracy, problemâ??solving abilities, and a customerâ??centric approach to drive internal sales efficiency and support business growth.

Key Responsibilities:

• Handle internal calls and email orders from all regions, ensuring customer needs are clarified and met efficiently
• Process orders by generating accurate picking slips for the warehouse and personalised order instructions for the factory
• Manage customer queries by liaising with relevant internal departments and providing timely feedback to clients
• Assist with switchboard duties as needed to maintain smooth customer communication flow
• Conduct coldâ??calling to attract new customers and identify new business opportunities
• Utilise referrals to build a stronger customer base and support revenue growth
• Follow up on quotations to convert enquiries into closed sales
• Formulate accurate quotations based on client requirements and submit them within required timelines
• Maintain records, filing, and general administrative tasks to ensure accurate documentation and easy retrieval
• Compile and send export orders, including obtaining transport quotations and preparing invoicing for transport charges
• Ensure all COD and export payments are received before order release, maintaining zero outstanding payments
• Communicate with the factory daily to ensure timely product delivery and smooth execution of personalised orders
• Liaise with couriers and transporters to obtain quotes and coordinate dispatch or collection arrangements

Consultant: Angie Botes - Dante Personnel Greenstone