Admin Clerk

Are you a driven, service-oriented individual with a passion for delivering exceptional customer experiences? We are seeking a dedicated Admin Clerk to join our dynamic team.

Job Purpose

• In this role, you will be the first point of contact for our clients and stakeholders, handling applications and making service calls. Your ability to communicate effectively, manage customer relationships, and provide accurate, timely support will be key to your success.

Key Responsibilities

• Conduct calls to follow up on client applications and service matters.

• Engage clients with empathy and professionalism across multiple communication channels.

• Ensure accurate data capture and timely submissions.

• Provide feedback and support to clients.

• Meet service KPIs including turnaround times, productivity, and quality standards.

• Escalate and follow up on incidents to ensure resolution.

Requirements

• Matric certificate essential.

• 1 - 2 years of experience in an administrative role

• At least 6 months in a customer service role.

• Strong verbal and written communication skills.

• Excellent customer service and active listening skills.

• Computer literate with the ability to navigate multiple systems.

• Ability to multitask, prioritize and work under pressure.

• A collaborative team player with problem-solving abilities.

• Willingness to work flexible hours if needed.

Email your CV to: siphesihleyapi@gmail.com