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Front Desk Associate/Call Centre

9 days ago516 views
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General Details
Location:
Hatfield, Pretoria / Tshwane
Advertised By:Private
Company Name:Drikkie Professional Services
Job Type:Full-Time
Employment Equity:Non EE/AA
Description

We are seeking a friendly and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for guests, providing assistance, checking them in, and ensuring a positive experience.

The ideal candidate should have excellent communication skills, attention to detail, and a welcoming demean

Responsibilities

  • Welcome and greet guests in a warm and professional manner
  • Assist guests with check-in and check-out procedures
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest inquiries and requests, including room preferences and special arrangements
  • Ensure accurate billing and process payments from guests
  • Coordinate with housekeeping and other departments to address guest needs
  • Respond to guest feedback and resolve issues in a timely and satisfactory manner
  • Maintain a neat and organized front desk area
  • Answer phone calls and direct inquiries to the appropriate department
  • Contribute to a positive and welcoming atmosphere for guests
Email a Cv to workstaffingforce@gmail.com or WhatsApp 069 898 4851
  • Requirements and Skills
  • Excellent communication and interpersonal skills
  • Attention to detail and organizational abilities
  • Ability to handle guest issues with professionalism and empathy
  • Flexibility to work evenings, weekends, and holidays as needed
  • High school diploma or equivalent
  • Training will be provided, No Experience Needed
  • Problem-solving skills and the ability to handle multitasking in a fast-paced environment
  • Eagerness to contribute to a positive guest experience
  • Team player with a customer-focused mindset
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