General Administrator

· Manage patient registration, appointments, and discharge processes.

· Maintain accurate patient records in compliance with POPIA.

· Handle patient queries, complaints, and communication with empathy and professionalism.

· Process billing, medical aid claims, and payments.

· Monitor outstanding accounts and implement debt recovery procedures.

· Assist with budgeting, expense tracking, and financial reporting.

· Ensure adherence to HPCSA, OHSC, and SAPC standards.

· Implement and monitor practice policies (confidentiality, infection control, emergency procedures).

· Conduct routine compliance checks and prepare documentation for audits.

· Oversee reception and front-office functions.

· Coordinate staff schedules, leave records, and HR administration.

· Liaise with suppliers and manage procurement of medical and office supplies.

· Co-ordinate with locum doctors to fill the weekly schedule.

· Act as the first point of contact for patients, families, and external stakeholders.

· Support doctors and nurses with administrative tasks.

· Maintain professional relationships with medical aid providers and regulators.

· Matric (Grade 12) essential.

· Experience: 3 years. Experience in the healthcare industry is a plus.

· Technical Skills: Proficiency in billing systems, and MS Office. Experience in medical practice software is a plus.

· Soft Skills: Strong communication, multitasking, problem-solving, and confidentiality awareness.