Amendments & Cancellations Information Assistant

Emerald Life Proprietary Limited is a licensed Micro Insurer specialising in Funeral Insurance. Emerald Life Proprietary Limited is a wholly owned subsidiary of Clientèle Limited. We seek to recruit an energetic, positive and self-motivated individual to join our Amendments & Cancellations Department in the capacity of an Information Assistant. The incumbent will be situated at our Bellville Head Office and will work Mondays to Fridays 08h00am to 16h30pm.

Summary: Key duties and Responsibilities

· Allocate new amendments and/or cancellations received to the administrators.

· Ensure that the new amendments and cancellations received via the amendments & cancellations email inbox, fax and WhatsApp are allocated on the internal system, and that the required documents are emailed to the administrator.

· Ensure the correct subject is placed on new amendments and/or cancellations received when submitting for allocation.

Qualifications and Experience

· Grade 12 or similar qualification is essential.

· Excellent written and verbal communication skills in English.

· Additional language(s) will be advantageous.

· Minimum of 6 months client service experience.

· Administration office work and customer service experience will be preferred.

· Experience with MS Office, especially Excel, Word and Outlook are required.

· Must have a minimum typing speed of 25 words per minute.

Skills and Attributes

· Ensure that clients are addressed in a professional, helpful, and friendly manner:

o Effective listening skills, patience, and empathy.

· Strong ability to effectively communicate with clients, colleagues, and management.

· Good time management and strong, particular attention to detail.

· Ability to use own initiative and be proactive.

· Be self-motivated, work independently and as part of a team.

· Strong ability to work under pressure, deliver results and meet customer expectations.

Should you meet the requirements and are interested in the position offered, please apply with your updated CV, cover letter, contactable references and salary expectation by no later than close of business on Friday, 06 February 2026 to recruitment@emeraldlife.co.za.

Emerald Life is an equal opportunity employer. Suitably qualified candidates from designated groups are encouraged to apply. However, all qualified applicants will be considered.

In compliance with the Protection of Personal Information Act (POPIA), we would like to inform you that personal information provided by applicants will be used solely for the purpose of recruitment and selection processes within Emerald Life Proprietary Limited. By submitting your application, you consent to the collection and processing of your personal information by Emerald Life Proprietary Limited.