Junior Service Advisor

The main purpose of this role is to act as the primary liaison between customers and the service department, facilitating motorcycle maintenance and repairs by greeting clients, scheduling appointments, writing up repair orders, and explaining repairs. The position has to ensure high customer satisfaction, assisting technicians with workflow, and promoting services, typically requiring strong customer service skills and basic automotive knowledge.
Requirements:

• Minimum Grade 12 Certificate; further education in business or marketing is a plus
• Previous experience in customer service, retail, or a contact centre (minimum 1 Year)
• A basic understanding of automotive mechanics or terminology would be beneficial.
• Fully bilingual in English and Afrikaans
• Basic working knowledge of Excel, Word and Emails
• Strong interpersonal, communication, and organisational skills

Duties will include, but not limited to:

• Customer Service: Greeting customers, addressing inquiries, and resolving issues promptly.
• Administrative Tasks: Creating and maintaining accurate repair orders, service records, and cost estimates.
• Communication: Acting as the link between customers and technicians, informing customers of vehicle status, and explaining technical repairs.
• Service Coordination: Scheduling service appointments and managing the flow of vehicles to technicians.
• Sales & Promotion: Promoting service products, accessories, and maintenance programs.
• Quality Control: Verifying completed work orders and performing follow-up checks to ensure client satisfaction

In return, a competitive salary is on offer, plus an incentive scheme and company benefits