Quality Management System (QMS) Administrator

Purpose of the Role:
To lead the design, implementation, and continuous enhancement of the companys operational management systems, ensuring full alignment with ISO 9001 requirements. This role is accountable for the development and optimization of business processes, internal process audits, and the structuring of organizational roles and responsibilities to uphold quality management system (QMS) compliance. The position ensures that operational risks are systematically identified and mitigated in accordance by establishing risk control protocols. Key responsibilities include preparing for and facilitating internal and external audits (including ISO 9001), overseeing the corrective action process for quality and audit-related non-conformities, and delivering relevant training programs. Additionally, the role supports the department head in monitoring operational processes, analysing operational data, conducting performance evaluations, and driving informed decision-making through continuous improvement initiatives.

Key Responsibilities:

Quality Management System (QMS) Development & ISO9001 Compliance

• Lead the establishment, implementation, and continual improvement of the ISO 9001 Quality Management System.
• Conduct all preparatory activities for annual internal and external ISO 9001 certification audits.
• Manage and support the execution of internal and external audit processes.
• Ensure that all procedural documentation (e.g., work instructions, standard operating procedures) accurately reflects current operational practices and that associated supporting documents and records are properly maintained.
• Facilitate the timely closure of nonconformities identified during audits, oversee the implementation of corrective actions, monitor and document the progress and the results.
• Drive continuous improvement initiatives in alignment with ISO 9001 requirements.
• Develop and deliver relevant training programs, including ISO 9001 awareness training.
• Serve as the primary liaison with certification bodies regarding audit schedules and compliance matters.

Process Development and Optimization

• Lead the development, critical review, and ongoing optimization of operational processes.
• Design and refine organizational structures and job roles to establish clear accountabilities and ensure alignment with QMS requirements.
• Standardize processes to enhance operational efficiency, consistency, and regulatory compliance.
• Identify process gaps and implement structured improvement plans to address deficiencies.

Internal Audit and Risk Management

• Plan, schedule, and coordinate internal audits and management reviews to verify system compliance and evaluate results.
• Monitor qual
  
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