Air Logistic Operational Care Specialist

JohannesburgOne of our clients within the Logistics and Supply Chain industry is looking for a Air Logistics Customer Care Specialist.YOUR RESPONSIBILITIESCoordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo Manage operational tasks through Business Process Automation tools (BPA) and all related featuresTo review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being deliveredTo initiate and resolve any rate or performance discrepanciesTo work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operationsYOUR SKILLS AND EXPERIENCESMatric, undergraduate degree an advantageThe ideal candidate must demonstrate Air Logistic Knowledge, must have a "can do" and service related mentality, and show an ability to communicate and coordinate with suppliers and partners.Adherence to regulatory requirements is a must for any candidate, and this is accompanied by a knowledge of industry specific guidelines. A high level of attention to details is a must, coupled with communication and organizational skills.Candidates must demonstrate a high degree of flexibility and ability to work under pressure.Very good English skills (both verbal and written).High Level of organization and communication skills, high level of motivation.