Warranty Administrator Spartan

Job Introduction
The Warranty Administrator at Spartan is responsible for managing and administering all warranty-related activities in accordance with manufacturer and group policies. The role ensures that warranty claims are processed accurately, timeously, and within budget parameters, while maintaining strong relationships with manufacturers, suppliers, and internal stakeholders. By providing efficient administrative support and applying sound technical understanding of motor vehicle components, the Warranty Administrator plays a key role in minimising warranty losses, maintaining work-in-progress control, and supporting overall customer satisfaction and operational performance.
 
Job Description:

• Ensure that loss on warranty is within budget percentage parameters.
• Keep daily work in progress with parameters.
• Have a full understanding of manufacture and group warranty, costing & claims procedures and ensure that these are used.
• Laise with manufacturer and suppliers in a professional manner so as maintain trust and support.
• Provide speedy and helpful service to internal as well external customers.
• Contribute to a spirit of team co-operation which leads to customer satisfaction.
• Adhere to agreed working hours.
• Carry out duties and instructions in line with quality standards while self-managing your tasks to the extent that you can be unsupervised.
• Submit warranty claims timeously and correctly.
• Report problems to management for speedy resolution if not able to resolve them yourself.
• Ensure that warranty claims submitted are paid by the manufacturer and supervise the correct maintenance of the claims store.
• Ensure that correct number of hours against flat rate manual is costed.
• Cost all completed jobs as soon as possible after time of completion.
• Ensure jobs are costed and invoiced before promised time.
• Understand and utilise manufacturer and group costing & warranty claim procedures.
• Demonstrate a clear knowledge of motor vehicle componentry or components and operation so as to be able to correctly interpret technical reports on work orders and job cards into real time costing.
• Cost all completed jobs immediately.
• Monitor and report on daily work-in progress report and backlog in costing immediately.
• Meet all administrative deadlines e.g. month end to ensure that losses are kept minimum.

 
Minimum Requirements:

• Matric
• Min 2-4 years experiences in similar role
• Code 8 licence

 
Personal Attributes:

• Team player
• Confident and proactive approach- anticipates issues and requirements
• Read and Write in English