Operations Lead Cargowise

Role Overview:
This role is suited to an experienced freight forwarding operations leader with strong technical CargoWise knowledge. You will be responsible for driving operational performance, system discipline, and service delivery across a busy freight forwarding environment, working closely with branch leadership and operational teams.
Key Responsibilities:

• Lead day-to-day freight forwarding operations across sea and air freight
• Act as a technical lead for CargoWiseusage and compliance
• Ensure consistent application of operational processes and SOPs
• Support and coach operational staff on system usage and workflow accuracy
• Oversee shipment processing, customs documentation, and regulatory compliance
• Monitor data quality, operational performance, and reporting outputs
• Drive operational efficiency and continuous improvement initiatives

Ideal Candidate Profile:

• Strong operational leadership experience in freight forwarding
• Advanced, hands-on knowledge of CargoWise(essential)
• Solid understanding of import/export processes and customs workflows
• Proven ability to lead teams in demanding operational environments
• Detail-focused with strong problem-solving and communication skills

Employment Package:

• Residential role based in Lae, PNG
• Accommodation and transport provided
• Single-status accommodation
• 3-year contractwith potential to extend