Client Support Technician

The client support technician’s responsibility is to be the first point of contact for Adept’s clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk systems. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments.

Qualifications

CompTIA N+, A+ or equivalent

Microsoft Associate level certification

Advantageous

CompTIA Security+ or equivalent

CompTIA Server+ or equivalent

MS Office 365 / Azure Certification

CCNA will be extremely advantageous

Skills

At least 2-3 years experience in a similar role

Strong knowledge on email and internet connectivity fundamentals

Software, network troubleshooting and client communication skills

Experience within a helpdesk environment

Experience working within Windows, OS X and basic Linux desktop environments

Experience configuring FTTH routers

Advantageous

Experience with routers - Mikrotik,Cisco

Personal competencies

Exceptional communication skills- English & Afrikaans

Problem-solver

Self-starter and being able to take accountability

Attention to detail

Team player and able to work in group environments

Passion for technology

A strong need for personal growth

Only applications through the link will be accepted.