Receptionist & Reservationist

Duties:

Receive telephone calls & emails from guests
Make bookings on the system.
Be readily available to deal with all guest queries and complaints.
Act as host during Duty Manager Shifts
Implementation of operating systems, procedures, and guest services
Maximise Room Revenue
Liaise with Management and all other property departments
Effective communication with members of staff as well as guests of the property
Maximise Room Revenue
Daily meetings with department staff, and attending regular HOD meetings
Department Administration Management
Departmental shift planning & control
Staff training, appraisals and discipline
Float handling
Periodic Room inspections
Overall presentation of the reception and surrounding public rooms/areas
Perform other relevant duties as and when requested by management
Financial management of Front Office and Convenience Store

Requirements:

Grade 12
A formal hospitality qualification
At least 5+ years experience within a Hotel / Lodge in a similar role
Familiar with general hotel booking systems.
Experience on SEMPER is advantageous
Calm under pressure
Excellent knowledge and experience with PMS systems
Good command of English and Afrikaans, written, verbal and computer
Experience with events planning and activity bookings/co-ordination
Friendly, courteous, and service-orientated
Ability to work as part of a team, as well as independently