Front Office Manager (JHB)

Manage day to day activities within the Front Office department

Connect with Guests upon Check In and Check Out

Report directly to the Rooms Division Manager on Daily Operations and Guest Satisfaction

Set up all operating systems for the Front Office Team

Establish policies and procedures for the Front Office Department

Drive Staff morale and motivation

oversees daily front desk operations, manages and trains staff, handles guest services, resolves complaints, manages reservations and revenue, coordinates with other departments (housekeeping, maintenance), and handles administrative tasks like budgeting, reporting, and implementing hotel policies to ensure exceptional guest experiences and efficient operations