Head Housekeeper

Duties:

Manage the Housekeeping Department by ensuring cleanliness, cost control and the control of operational equipment. This person will also be responsible to conduct room checks, including but not limited to white glove checks.
Manage the Housekeeping Department efficiently in accordance with company policies and procedures. This includes managing staff according to the company code of conduct.
Ensure the prescribed company standards are maintained in all areas of responsibility.
Ensure that costs are controlled in all areas of responsibility.
Ensure that total guest satisfaction is maintained in areas under housekeeping control.
Identify and implement staff training schemes aimed at ensuring that the companys operating standards are achieved.
Control and coordinate the work of all staff. Analyse the occupancy and allocate staff accordingly.
Ensure that all operational equipment and work utensils are maintained in good working order.
Ensure that bedrooms are serviced timeously in order to maximize room occupancy.
Responsible for the master keys and security of the rooms and suites. Sources and contacts potential and existing clients to develop and maintain relationships with the Hotel.
Ensure that all Health & Safety measures are in place and checklists are completed monthly.

Requirements:

A high school diploma is required
Hospitality certificate or management diploma
At least 46 years experience in a large hotel / resort hotels.
Proficiency in hospitality PMS systems and Microsoft Office (Word, Excel, Outlook).
Ability to train, supervise, and motivate staff.
Knowledge of inventory control (linens, uniforms, equipment) and deep cleaning procedures.
Capable of lifting and moving items.
Meticulous attention to detail, strong communication, and the ability to work under pressure.