Assistant Housekeeping Manager

Location: Stellenbosch

Role Overview:

A luxury hospitality group known for sophisticated escapes and unique guest experiences offers dynamic career opportunities to positive, vibrant, and energetic individuals. The Housekeeping Supervisor supports the Hotel Management Team in supervising the Housekeeping Department to achieve the strategic direction and annual plans for housekeeping operations.

Main Responsibilities:

• Provide direction, oversight, and guidance to the Housekeeping Team, ensuring motivation and alignment with hotel standards
• Facilitate communication and collaboration within the Housekeeping Team and across other departments
• Prepare weekly work schedules based on the weekly forecast and allocate tasks accordingly
• Check daily manning levels to ensure adequate staffing at all times
• Inspect guest rooms and public areas to ensure furnishings, facilities, and equipment are clean, well maintained, and in good repair
• Implement and monitor departmental par-stock levels for chemicals, amenities, linen, and other items in collaboration with Hotel Management
• Monitor and control inventories for operating equipment, linen, stationery, guest supplies, cleaning supplies, and uniforms to maintain par stocks and control costs
• Identify opportunities to reduce waste and achieve financial savings, and monitor service practices to reach waste reduction targets
• Ensure departmental training records are updated and accurately reflect all training conducted
• Implement and monitor an effective key control system for all areas relevant to Housekeeping, ensuring safety and security of guests, staff, equipment, and supplies

Experience and Skills:

• Minimum of 2 years of experience in a similar position within a 5-star luxury property
• Impeccable written and verbal communication skills
• Strong leadership experience
• Effective training abilities
• Competent in rostering
• Knowledge of expense and inventory control
• Ability to remain calm and professional under pressure

Inherent Requirements:

• Diploma in Hospitality
• Valid drivers license
• High level of physical endurance
• Preference for candidates from Franschhoek and surrounding areas