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Technical Operations Coordinator

5 months ago828 views
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General Details
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
JOB TITLE: Technical Operations Coordinator
AREA: Lynnwood, Pretoria, Gauteng
INDUSTRY: Technical Services / Insurance Support / Repairs & Maintenance
Salary / CTC: R 15 000 R 16 000 (Depending on current earnings, qualifications, and experience)
Report to: Quality Controller / Director
Type: Permanent

Key Responsibilities:
General:
  • Answer incoming calls and assist clients at the office with equipment drop-offs for repair
Insurance:
  • Receive and process claims
  • Liaise with clients, advisors, technicians, suppliers, and logistics partners
  • Compile reports and claims documentation bundles
  • Coordinate courier and collection arrangements
  • Process invoices for excess payments and replacement units
Service Level Agreements (SLAs):
  • Manage and schedule services based on technical availability
  • Process job cards and certificates
  • Prepare quotations, aftersales reports, and invoice bundles
  • Update SLA records and submit to consultants

Technical Admin / Technical Support:
  • Assist with quote preparation and liaising with suppliers
  • Maintain and update registers and asset tracking systems
  • Coordinate document uploads and asset tracking using Xrobotix
Qualifications and Skills:
Qualifications:
  • Matric / Grade 12 minimum
  • Tertiary qualification in Administration, Technical Services, or related field (advantageous)
Skills:
  • Proficiency in Microsoft Office Suite, especially Excel
  • Experience in invoicing, quotations, and document control
  • Strong verbal and written communication skills in both Afrikaans and English
  • Basic technical and financial understanding
Experience:
  • 2+ years in a technical admin, operations, or customer service support role
  • Prior involvement in client liaison and vendor/supplier communication
Key Competencies:
  • Strong organisational and multitasking abilities
  • Attention to detail and accuracy
  • Professional, discreet, and customer-focused
  • Ability to remain calm under pressure, self-motivated
  • Team-oriented with a proactive approach and dependable
Working Conditions:
  • Office-based with regular interaction with clients, suppliers, and technical staff
  • Occasional travel for collections or client visits may be required (own reliable transport essential)
  • Training provided in technical department for repair verification processes

Id Subtitle 1328448850
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Job Placements
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