Service Coordinator

In this role, youll be the operational heartbeat of the branch ensuring technicians are scheduled effectively, clients receive timely service updates, and daily service delivery runs like clockwork. If you excel at structure, communication, and real-time decision-making, this is the perfect opportunity to step into a role where your impact is immediately felt.

What Youll Be Doing (Key Responsibilities)

Service Planning & Scheduling

• Build daily routing schedules and allocate technicians based on service requirements.
• Adjust routes for delays, holidays, emergencies, and client requests.
• Track aborted jobs and ensure timely rescheduling.

Field Team Coordination

• Oversee field staff check-ins and monitor progress throughout the day.
• Ensure teams are in full PPE, correctly uniformed, and service-ready.
• Support technicians with real-time direction and problem-solving.

Client Service & Communication

• Act as the primary contact for bookings, updates, delays, and service feedback.
• Follow up on client queries, installations, and complaints.
• Maintain strong professional relationships to ensure outstanding service delivery.

Systems & Ticket Management

• Open and close service tickets, ensuring accurate record-keeping.
• Manage handheld devices, job cards, and ensure audit-ready documentation.
• Log discrepancies and conduct debriefs with teams daily.

Stock, Fleet & Resource Coordination

• Issue consumables, tools, fuel cards, and vehicle keys with full traceability.
• Perform monthly stock counts and support fleet compliance.
• Oversee vehicle servicing schedules and maintain checklists.

Service Quality Tracking

• Monitor metrics such as route adherence, job completion, and attendance.
• Identify performance gaps and escalate concerns proactively.
• Support corrective action to enhance service quality.

What You Need to Succeed (Qualifications & Experience)

• Matric (essential)
• 23 years experience in operations coordination, service delivery, route planning, or technician scheduling
• Experience in mobile/field team coordination is highly advantageous
• Solid MS Excel, Outlook & digital systems proficiency
• Exposure to stock control, job ticketing systems, and fleet tracking (preferred)

Who You Are (Key Traits)

â?? Highly organised and structured
â?? Calm under pressure even when things go off-plan
â?? Assertive communicator with strong follow-through
â?? A problem-solver who anticipates issues before they arise
â?? Accountable, reliable, a