Risk administrator (Process Consultant)

Our Client a dynamic and vibrant player in South Africa’s financial services industry is looking for an experienced Risk Administrator to join their remarkable team.   Who’ll you report to: You’ll be based within our Processing division at our head office in Sandton, Johannesburg, and you’ll report to our Processing Manager, who is accountable for our Group Risk administration functions. Your knowledge: * Sound business and operational knowledge of insurance industry administrative process * Be knowledgeable with the use of the CRM system * Good knowledge of the business administration platforms * Familiar with compliance processes and procedures in insurance industry * Familiar with the business products and their rules and working Your duties will include: * Self-administration and self-monitoring of workflow items according to agreed SLA per process * To update the pipeline tracker or any other systems/database on a regular basis to ensure up to date with client accounts * Assist with enhancing processes and activities * Processing forms, instructions, applications etc requested by financial advisers for the processes that you participate in * Dealing with queries through to resolution, internally or externally * Adhere to all quality standards set per process for the processed that you participate in * Ensure that processes are completed within the required SLA * Identifying and reporting on service failures and errors * Provide clients with the organisations service and product information when required * Provide input to the effectiveness and soundness of policies and procedures for the processes that you participate in * Ensuring that all correspondences are professional and in line with standards and protocols of the organisation * Adherence to the processing area’s processes and activity work instructions * Adherence to organisations compliance processes and policies * Punctual follow up and feedback on client’s queries Your Qualifications and experience: * You must have passed grade 12/matric with Mathamatics * You must be a graduate from university or Technikon or be studying towards a degree or diploma having completed the first year of studies * Beneficial: NQF level 5 accreditation (broad based knowledge of applicable legislation, economic principles and financial services industry) * You must have a minimum of 2 years’ experience in group risk administration industry(Insurances) Your Qualifications and experience: * You must have passed grade 12/matric with Mathamatics * You must be a graduate from university or Technikon or be studying towards a degree or diploma having completed the first year of studies * Beneficial: NQF level 5 accreditation (broad based knowledge of applicable legislation, economic principles and financial services industry) * You must have a minimum of 2 years’ experience in group risk administration industry(Insurances)