Operations Specialist

We have an exciting opportunity for an Operations Specialist to join our Direct Sales team. The ideal candidate will be responsible for: * Provide support and direction, whilst driving out benchmark operational ability for Direct Sales. * Perform risk identification, assessment, and control testing to best practices. * Ensure implementation & sustainably driven out across the operational disciplines including Call Centre practices; Risk & Control management; Compliance management; Process optimisation and implementation; Customer drivers; MIS & reporting and Project implementation. * Provide KI supervisory function to Innovation Group Distribution Operations and ensure that the division is compliant to FSCA requirements * Matric Certificate or Equivalent NQF Level 4 Qualification * Post Matric Qualification in Risk and compliance management * Relevant experience in process design * A minimum of 3 - 5 years' experience in a specialist role with 5 years in compliance and risk role * Effectively manage risk and compliance to ensure industry & IG standards are adhered to * Mitigate and avert negative financial implication of non-adherence * Drive out risk and compliance awareness and training to ensure business compliance * Implement an effective Risk Register * Implement an effective complaints and escalation management process, tracking and reporting * Build relationship with internal and external stakeholders * Drive benchmark reporting including business and people aspects * Always ensure Client and Business satisfaction * Monitor compliance with the FAIS Act * Submit compliance reports and other compliance related reports to the Company Compliance Officer * Supervise the compliance function within the operations, which is established by the FSCA * Effectively manage risk and compliance to ensure industry & IG standards are adhered to * Mitigate and avert negative financial implication of non-adherence * Drive out risk and compliance awareness and training to ensure business compliance * Implement an effective Risk Register * Implement an effective complaints and escalation management process, tracking and reporting * Build relationship with internal and external stakeholders * Drive benchmark reporting including business and people aspects * Always ensure Client and Business satisfaction * Monitor compliance with the FAIS Act * Submit compliance reports and other compliance related reports to the Company Compliance Officer * Supervise the compliance function within the operations, which is established by the FSCA