Key Account Manager

A marketing leadiing specialist company in the attraction, retention and engagement solutions industry is looking to employ a Key Account Manager. You will be responsible to oversee and manage the relationships, projects and solutions that are provided to our clients in order to ensure efficient and successful delivery of its contracts. You will be required to grow and maintain key accounts, seek and maximise new business opportunities with existing clients and serve as a point-of-contact between project and delivery teams and clients. Rewards Company experience is critical. As Key Account Manager you will need to cultivate, build and strengthen relationships with new and existing clients in order to retain their business, achieve maximum profitability on each of their accounts and achieve member solution relevance and customer loyalty. Account Management - Maintain and grow key accounts Ability to move from transactional role with clients to a strategic partner in order to foster enough influence to build strong relationships, shape buying decisions, retain existing customer and grow their portfolio. Drive effective induction and onboarding of newly signed or handed-over cietns to ensure an understanding of our way of doing things. Liaise with new business development team or relevant stakeholders to assist them ini compiling quotes for the clients needs. Take part in all briefing and project meetings in order t understand all project statuses, to put the client at ease and answer any questions that may arise. Proactively monitor the performance of each account and report any concerns, issues, oppportunities, etc. to the relevant internal departments and stakeholders for efficient resolution. Demonstrate and show clients the vaue of our offerings. Develop, execute and manage account renewal strategies. Ensure the finance department invoices clients on time. Project Management - ensuring efficient and successful executiion of projects Execute and achieve project goals and meet specific success criteria through end-to-end management and collaboration with key stakeholders and teams. Send out minutes with 12 business hours of every meeting Client Relationship Management - building and managing successful relationships with clients Proactively engage with and manage client relationships and their expectations, to ensure continous satisfaction, retention and loyalty CRM Platform Management - updating and recording client information  Reporting and presenting - analysing data and providing key insights Competently analyse account data and trends to ensure insightful and well-informed decisions and actions are taken Professional Development - developing knowledge and skills within the industry Continuously build a strong skills and knowledge base that will maximise personal potential and ensure exceptional, market-leading service delivery Escalate any urgent matters on client accounts to the relevant heads